If you were talking to someone whose organization is considering TOPdesk, what would you say?
How would you rate it and why? Any other tips or advice?
I would recommend this solution mainly because I am experienced in administrating it and I cannot compare it with other products, such as Jira. If you are considering TOPdesk, I would say go for it. Absolutely. I would rate this solution an eight out of ten.
We're a TOPdesk customer. I'd rate the solution six out of ten. In some fields, it's just not good enough. There are still some improvements that need to be made on the product in order for it to get higher marks.
My advice to anybody who is implementing this solution is to carefully consider the modules that are required. There are some available that they may not need and the price at the end of the day depends on it. As we have moved to an off-premises deployment, we get regular updates. They tend to listen to what their customers want and they try to implement what they can as well. Overall, it is quite good. For example, there is a chat feature that is now being introduced and more features related to workflows for incident management that have been a great help. I would rate this solution a nine out of ten.
We all know it's really hard to get good pricing and cost information.
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