2018-08-16 08:29:00 UTC

What advice do you have for others considering UiPath?


If you were talking to someone whose organization is considering UiPath, what would you say?

How would you rate it and why? Any other tips or advice?

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168168 Answers

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Real User

UiPath is the most amazing RPA solution available in the market. Certainly, this gets plus points when it comes to feature versus cost ratio. Therefore, I would highly recommend UiPath because it comes with more stability and reliability than other solutions. There are some features like different types of recorders. For example, Citrix and desktop are the variants we have in UiPath to solve our problems. Other than the issues with technical support, I think that UiPath is a complete package for automating solutions in a rapid and fast environment.

2020-01-16 12:23:00 UTC
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Real User

I think that for the most part, this product has all of the required features.

2020-01-15 13:24:00 UTC
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Top 10Real User

Overall, I would recommend UiPath. My advice for anybody who is considering this solution is to look at their website because it is very helpful and it can help them to make a decision about implementing it or not. I would rate this solution an eight out of ten.

2020-01-15 08:04:00 UTC
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Top 5LeaderboardReal User

I can't wait to have automation with every human in portable devices. It will automate not just the business process but daily life activities.

2020-01-12 08:56:00 UTC
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Top 10Real User

My advice for anybody who is considering this solution is to use the free Community version extensively and make use of the community forums. The RPA Academy is also a great resource, a one-stop shop to get educated in using UiPath and it's also free. Once your organization is ready to scale and go beyond free, UiPath offers reasonable pricing.

2019-12-17 14:43:00 UTC
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Top 20Real User

UiPath is a very complete software and allows you to make different robots depending on the system. Its main function is to save time and automate project management, which it does very well. It allows you to remove software and in this way, you will return to Create them but automated so that artificial intelligence (AI) can work correctly. It collaborates with employees. It is possible to automate, for example, Excel files so that the forms can be filled automatically and not manually. Overall, I am very happy and I recommend it.

2019-12-16 11:21:00 UTC
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Top 10Real User

So far, I highly recommend UiPath. They are constantly introducing new tools and features and they all seem to provide extra benefit.

2019-12-16 01:15:00 UTC
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Real User

I am proud to have UiPath on my resume as it is valuable for career growth. I plan to continue as a UiPath developer.

2019-12-14 02:46:00 UTC
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Top 20Real User

The new version is good. It met all of the requirements and more features have been added. UiPath Studio has improved a lot, testing the custom activity. Previously, UiPath would get a few errors while developing the project, but now it's completely gone. The new user interface is integrated with Orchestrator and it is awesome.

2019-12-13 05:34:00 UTC
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Real User

I have found this to be a very good platform to work on. It's in high-trend in the market now and very much a great thing.

2019-12-13 04:35:00 UTC
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Top 10Real User

There is no doubt why UiPath is the market leader, it is very robust, flexible and has great learning material and documentation. The team and community behind this product are amazing.

2019-12-13 01:06:00 UTC
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Vendor

The R&D focus of UiPath is really impressive.

2019-12-12 08:50:00 UTC
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Top 10Real User

I have been using UiPath for more than a year and find it very comfortable to use.

2019-12-12 06:48:00 UTC
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Top 20Real User

The UiPath product team is doing an awesome job. Keep it up.

2019-12-12 05:04:00 UTC
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Top 10Real User

It is the market leader in RPA and my go-to software when looking at automating business processes. Kudos to the team.

2019-12-12 02:16:00 UTC
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Top 10Real User

We're confident that we chose the best RPA tool.

2019-12-11 20:26:00 UTC
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Top 10Real User

Its great software. Just download UiPath and try for yourself.

2019-12-11 17:09:00 UTC
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Top 10Real User

I have to say that I am overall very happy with the software and do see little need to give them advice. They have implemented a lot of new things over the past months.

2019-12-11 15:26:00 UTC
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Top 5Real User

Overall, the product is good, and we are happy with it. There is always a concern about the company's business viability, but that is a risk with any software company

2019-12-11 14:58:00 UTC
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Top 10Real User

There isn't much that I don't like about the product. I love all of the new features and products they are releasing this year, and I can't wait to see where this goes in the future.

2019-12-11 14:18:00 UTC
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Top 5Real User

I am currently happy and content with what UiPath has to offer. They are always providing what is needed. With respect to UiPath Connect Enterprise, it is still in its early stage so I am looking forward to it improving.

2019-12-11 14:10:00 UTC
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Top 5Real User

Overall, this is a very good environment to work with.

2019-12-11 13:52:00 UTC
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Top 10Real User

It's hard to spot something that should be improved or added after all the efforts made in this year. If we have to say something negative then it has to do with slower performance on old hardware. However, this is very rare in a client site. The experience overall is just so complete, with no obvious cons.

2019-12-10 14:47:00 UTC
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Top 10Real User

I would suggest downloading the Community Edition and testing UiPath yourself. Join the automation first industry.

2019-12-09 15:51:00 UTC
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Real User

We have created a workflow that is dynamic and reusable. Overall, UiPath Studio is easy to use and navigate.

2019-12-06 02:24:00 UTC
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Top 10Real User

There is already a new release and I am pleased so far. I think UiPath has done a great job making resources and tools available as well as providing opportunities for learning directly from their company and in the same quality as their employees.

2019-12-05 16:01:00 UTC
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Top 5Real User

We are excited to see the new game-changing features with UiPath!

2019-12-05 15:34:00 UTC
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Top 5Real User

My advice for others who are looking into this product is that they have to pay attention to integrate the solution completely, taking into account all your needs and the users in your company. I mean this in the sense that you need to integrate all your applications and to know the profile of all the people who will be involved. You need to know the team you will work with and be able to unify responsibilities for the bots and the people. I think that's the most important thing to know. On a scale from one to ten where one is the worst and ten is the best, I would rate UiPath a nine. My opinion is that it is a good tool in order to automate all the processes in our contact center. It works to reduce the time for every phone call and makes us more productive for every phone call.

2019-12-03 10:43:00 UTC
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Top 5Real User

We use Orchestrator, Studio, and unattended and attended robotics. We typically use more unattended than attended generally. Increasingly we're using attended robots. We use Orchestrator but at 1:1 per client, and Studio for development. For the larger clients, they still go on-prem, but mid-tier customers start to use the cloud solution. We try to encourage clients not to run automation within virtual environments like Citrix. UiPath does work through Citrix but it's only if clients really don't have control of that environment. We have done it, but where possible we always ask clients to install either the robot on the local machine or to install the major Citrix extension. By running within virtual premises everything's a little bit more or less stable so you have to add more checks, which means the development time takes a bit longer; and the data coming out is a little bit less reliable. But with the Citrix extension, everything has become a lot easier. I used a web tool for the UiPath Academy RPA training. I did a lot of the training before there was an Academy, and then when it came out I did the certification. We always put our team through every stage of the training. I'd rate the Academy four out of five. It's easy to follow and get through. The only thing that's lacking a little bit is, it's just that you can't do 2 weeks worth of training and then become an expert. Another thing is that there is a further certification which is an advanced developer certificate which needs product experience as well, and for me, there's not been enough distinction between the 2-week online training vs that proper diploma. There's always some confusion, when people say, "Oh yeah, we've got this", many people say it doesn't mean as much as it could, or other software companies have a better distinction between levels of certification experience. They need to offer a solution architect type certification for someone who knows the infrastructure really well and can prove it. There needs to be a proper qualification for that. In terms of reducing human error with the solution, I've always been an advocate of the software benefit that comes out of automation. AFT savings are great but I think a lot the other benefits include less mundane work being done, fewer errors, better compliance, better visibility. One of the things that hasn't been exploited that well is the additional data that you get from automation. Where humans previously were just doing a job, for example, we automate a lot of processes. I'd rate the solution ten out of ten.

2019-10-23 11:10:00 UTC
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Top 10Real User

This is a fantastic solution and we love it, but we definitely see some room for improvement, mainly around interoperability and leveraging intelligent or cognitive RPA and educating their client base around that stuff. My advice to anybody researching this type of solution is to familiarize yourself with the concepts and all of the market participants, and then choose the one that works best for you. I would rate this solution a seven out of ten.

2019-10-23 11:10:00 UTC
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Real User

We are using the entire UiPath tool. We are using the studios, we are using the orchestrator, we are using the bots. That is both unattended and attended bots. We have two different environments. One is on-prem within Costa Rica data center and then we have another in the U.S. that is on an internal cloud and we use VDI (Virtual Desktop Infrastructure) and Citrix. The virtual environment is actually pretty functional. There are some pros and cons. The pro is that it enables you to add virtual machines if you need them. The con might be that sometimes you need to enable connections that are not enabled. You might have to go through firewalls, go through network issues, etcetera. With that, it is a little bit more complex to build out automation sometimes. You have to go through configuration hurdles when you encounter them. On a scale of one to five with five being very easy and one being very hard, I would rate the ease of use of the platform as a five. It is a five because when comparing it with the other RPA (Robotic Process Automation) platforms, it is easier to navigate within the studio and it is more comprehensive. There is a saying in usability that if you need to take more than five clicks in order to find what you're looking for, it is not easy. Finding what you want in one or two clicks is what makes a product easy to use. We use UiPath Academy RPA training all the time. Every new employee or intern that we employ in our company goes through the RPA academy training first. That is kind of the bible for us. On a scale of one to five, five being very beneficial and one being not beneficial at all, I would rate the academy as a five. My advice for anyone considering this solution is very simple: It is worth it, go ahead and give it a try. You will like it. Try to experience everything within UiPath and go through every single feature that they have and can provide currently before you commit to it. The company's support will back you up and they will make sure that you find what you are looking for. On a scale of one to ten, where ten is the best and one is the worst, I would rate the product as an eight. To get a ten, a product should be perfect. Nothing is perfect. It is not a nine because it is just a cautious rating. In technology, we always say that for every question there is an answer that says "depending on...[something]". Depending on what you're looking at, it is going to be an eight or it's going to be a nine. It should never be a ten.

2019-10-23 11:10:00 UTC
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Top 20Real User

Looking ahead at the features that are being released this year, they seem to be what we have been looking for. My advice for anybody researching this type of solution is to choose wisely. There are a lot of products out there, but few of them actually work. This is a good solution and they are releasing some features that I am looking forward to, but there is still room to improve. I would rate this solution a nine out of ten.

2019-10-23 11:10:00 UTC
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Top 5Real User

This solution saves us time in all areas. We don't keep track of exactly what we have saved in terms of time, but we can say that we have more customer experience. If somebody has a mundane task and wants it automated then we do it. My solution for anybody researching RPA solutions is to try UiPath. When you want to start, it is easy to register and get going. This is a good solution and it saves us time, but there is always a path for improvement. I would rate this solution an eight out of ten.

2019-10-23 11:10:00 UTC
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Top 20Real User

We are currently running some of our automation in a virtual environment. The implementation performance is all right. Our system environments are pretty out of date and a bit technologically behind. Sometimes that fact will hold things up. I am the only one in the organization involved in the automation program. I'm the only developer and the only person who uses UiPath directly, but it affects thousands or even tens of thousands of people. On a scale from one to five, one being the most difficult and five being the easiest, I would rate the ease of use of the platform as a five. Personally, I had no developer experience. I never heard of RPAs or UiPath a year ago. I was able to learn it and figure it out using the Academy, YouTube and the forum. Coming to it cold and doing it part-time, that really doesn't seem like a long time. On a scale from one to ten, where one is the worst and ten is the best, I would rate this product as a ten overall. It has been completely helpful in achieving the goals we set for it and the technical help and customer service I've gotten have been good. Most of the issues we have encountered with the product are because of the way we operate and not because of UiPath. The support from UiPath provided everything we have ever asked for and needed. The advice I would give to a colleague at another company who is researching this or a similar automation solution is to just do it. It really creates the opportunity to make things more efficient.

2019-10-23 11:10:00 UTC
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Top 10Real User

Right now, this is a good solution that I would recommend. It is really beneficial for a lot of companies. At the same time, there are things that can improve and they are working on them. I would rate this solution an eight out of ten.

2019-10-23 11:10:00 UTC
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Top 20Real User

We run our automation in a virtual environment. The implementation is good. We are having a few issues. I don't know if it's directly related to the virtual environment, but we are having some connectivity problems which affect stability. Otherwise, we're good. On a scale from one to five where one is very difficult and five is easy, I would rate the ease of use as a four. It is a four and not a five for the simple fact that the product does not really achieve the level of simplicity I expect. I'm not a technical person. Most non-technical people can — if you're kind of familiar with the different workflow options and sequences — go in and develop some things you need to accomplish for automation with this tool. I would say that for more complicated pieces, you need a more technical background. The focus on making it easy for non-technical users is very important and they could do a better job of it in my opinion. On a scale from one to ten, where one is the worst and ten is the best, I would rate this product at probably a seven out of ten. That leaves a lot of areas for improvement. On the other hand, I'm pretty pleased with the product and what UiPath has delivered. The advice I would to a colleague at another company who is researching this solution is that with UiPath, customer support is a driver. Anybody can deliver a product, but it's what kind of system or service you provide to back it up that can matter as much or more. My experience has been great with UiPath and their ability to provide excellent support matters a great deal to my customer experience.

2019-10-23 11:10:00 UTC
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Top 10Real User

When I was in business school, they taught us that the things that users like the most are the things they didn't know they needed. I think UiPath does a great job of anticipating the users' needs, and they meet them before we knew that it was what we needed. I am excited about the next release. I recently had a discussion with my father, who works for one of the energy companies in my state. He works at the IT level but on the infrastructure side. When I explained to him our savings in terms of hours that we have had since adopting RPA, he was very excited and is now heading their RPA initiative. RPA is making a difference and it's really changing the way the workforce works. My biggest advice for anybody considering this solution is to get their quality improvement, and Six Sigma teams involved because I think it makes a huge difference in terms of understanding processes. When you can get your processes understood, you can get people on board early, at every level. I think it's really important to have proponents for automation, just in general. You want to have the automation mindset at every single level. Of course, it's important to have your C-level bought in, but it's important to have the people who are doing the work bought in too. If you don't get their buy-in, it's going to be much more difficult because a lot of the work that you're automating is at their levels. You're working with them on a day to day basis to understand their process, to understand all of the rules behind what they're doing. So, buy-in, and process understanding, that's just critical. You can't move fast without those two things. We have nothing bad to say about UiPath. We have regular communication with them and all of the concerns we have are always addressed. They're addressed quickly and they're addressed well. They really listen to what the customers want. I would rate this solution a ten out of ten.

2019-10-23 11:10:00 UTC
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Top 20Real User

Part of our deployment is in a virtual environment and part of it is not. The implementation is actually still in progress. We are in the phase of setting up our infrastructure and trying to automate some POCs (Proof of Concepts) and some early successes to show the financial benefits of RPA to the C-suite (C-level executives such as the CEO and CFO). On a scale from one to five where one is very difficult and five is very easy, I would rate the ease of use of the platform as a four. I think the product is fairly intuitive. Because I come from a tech background though, I feel like it is going to be a little easier for me to understand than some other people who don't have that same background. The only reason I don't give it a five is because the integration between Orchestrator, Robots, and Studio does require a little bit of intimate knowledge to be able to connect them all and make sure that they stay connected. We have not used attended robots yet, so I'm not sure how cost-effective they are because we don't have any data on that. We use unattended bots and they seem to be effective solutions, but I don't know what they pay for them. On a scale from one to ten where one is the worst and ten is the best, I would rate this product as a nine. The only reason I'm not going to give it a ten is that I have struggled with certain errors and stability issues. Whether that is our fault or a general bug in the actual software is yet to be seen. I have a few open tickets, but I've really liked this software overall. Advice that I would give to a colleague at another company researching this or similar solutions would be that they look at their organization and see if they are really ready for deploying RPA solutions. A lot of RPA solutions are sold with the promise that anyone can build solutions with the products and the bots are going to deploy quickly. I don't think quick deployment is deceiving, but I do think that trying to implement a solution that does move so quickly like this into an organization that doesn't move quickly can create friction.

2019-10-23 11:10:00 UTC
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Top 10Real User

We're using all components of UiPath: attended, unattended robotics, and Orchestrator Studio. We have a very wide customer base and our clients use all of them. Cloud adoption is increasing. Deployment models are a little bit more a logistic question than anything else because companies who want on-site are a little bit more conscious of security, but they take a normal amount of time, just to figure out the infrastructure. If we moved clients to the cloud, we can make it easier to implement. With email on the cloud, they have a huge set of processes. The larger the company, the larger the processing. With the cloud, it becomes faster. I've got a deep partnership with UiPath. I would absolutely rate them high. I'd give them a ten out of ten.

2019-10-23 11:10:00 UTC
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Top 20Real User

My understanding is the solution is deployed on-premises. We also run our deployments in a virtual environment and we have the potential to do hybrid things as we have more processes that are in the pipeline that we must review to see what our roadmap looks like going forward in the future. Our experience with automation within virtual environments so far has been fine. In terms of the UiPath RPA Training Academy, I've taken a few courses. I've also done Academy live and watched tutorial videos. The UI path engineers and customer service managers, as well as some of the directors that are local to our area, have been very helpful in providing this information. I fully intend to continue to do that and as long as it's available. If I were to rate the training materials, I would say the training materials are probably a five out of five rating. There's a lot of information there. I would suggest others give the solution a good hard look to see if it works for them. Hopefully, for others, it will be a successful product and a useful tool. Overall, I'd rate the solution eight out of ten.

2019-10-23 11:10:00 UTC
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Top 20Real User

For anybody researching this type of solution, I would suggest that they try this out and they will instantly see the value. I would rate this solution a ten out of ten.

2019-10-23 11:10:00 UTC
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Top 20Consultant

I am looking forward to trying the new UiPath Connect feature. I have seen the demo and it seems like that would be helpful for my role, specifically being on the business side. It is able to assess the use cases and determine what percentage they are RPA-able. I think that it will be super helpful. My advice to anybody who is researching this solution is to try UiPath Academy Live first before they invest in the tool. This will allow them to get a better understanding of how it works, and get familiar with the services provided. Sometimes I have questions. If I didn't have any questions then I would rate this solution a ten out of ten. Overall, I would rate this solution a nine out of ten.

2019-10-23 11:10:00 UTC
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Real User

On a scale from one to five where one is very difficult and five is easy, I would rate the ease of use of the platform as a seven. I think that especially business users who don't have more of a technical background can get lost in all the different features that are available. For this solution, we could totally deploy with attended robots, but our business just isn't ready for that yet. I think, with the adoption of Studio X that we might be in that position, but not right now. On a scale from one to ten where one is the worst and ten is the best, I would rate this product as a seven overall. The scheduling feature just isn't there yet to allow more flexibility in programming and use, but the development is much faster and the flexibility better than much of the competition. The introduction of open-source changes the game for RPA solutions. The advice I would give to a colleague at another company who is researching this solution or a similar one would be to clearly evaluate the use case. Don't just breeze through and assume you need automation. Take a good look at what you actually need to do, make sure the solution fits, and make sure the targeted processes are processes that should be automated.

2019-10-23 11:10:00 UTC
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Top 20Real User

We are in the process of moving this solution to the cloud. From a cost perspective, it is very hard to get ROI with an attended robot. The price is too high. My advice to anybody who is researching this solution is not to overthink it. RPA is a technology that you learn by doing it. This is a very strong product. I think that there is a lot of good investment and a lot of good attention out there. This is the best or one of the two best tools out there. They are listening to what the market wants and just need to be careful not to get greedy. That said, there is always a little bit of space for improvement. I would rate this solution a ten out of ten.

2019-10-23 11:10:00 UTC
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Top 20Real User

We are looking forward to the new tools, and when they launch, we are definitely going to use them. My advice to anybody who is implementing this solution is to speak with UiPath. Many people do not know how to start. The basic things they should have are a proper PDD (Process design document) and a recording of the manual process. These two things are essential. It is also very important to hire the right partner if you do not have your own developers because some of them are not up to the mark. This solution is simple and easy to implement. I know there are lots of new features coming and every year they are providing good solutions with every release. There is always something new that minimized errors in previous versions. I would rate this solution a nine out of ten.

2019-10-23 11:10:00 UTC
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Consultant

I am really excited about the new Studio X. Ours is a consulting firm where not everybody is tech-savvy, but everyone wants to get their hands into automation. UiPath is saying that it is going to be very easy. Even for people without a technical background at all, they will be able to build their own process and bot. I'm looking forward to seeing how our users are going to make use of that within the UI. This solution is easy to use and adopt in an existing environment. The best part for us is that even though some features were lacking, the turnaround time to have them implemented was amazing. We have always coordinated with our UiPath partner to tell them what it is that we need. When we have requested features, we have found that in the next release they are added. We found this unique among vendors. My advice to anyone who is researching this type of solution is to definitely go for it. There are a lot of materials out there which will help them make the decision. Our own journey showed that it was easy for us to use, learn, adopt, and finally deploy. I would rate this solution a nine out of ten.

2019-10-23 11:10:00 UTC
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Top 5Real User

The time freed up for our employees allows us to enhance and scale up their competencies and capabilities. This solution is very good. The team is effective and they are constantly focusing on the product's roadmap and enhancements. As a platform in the ecosystem, this is a promising product for anyone who is considering automation projects in any organization. My advice to anybody who is researching this type of solution is to have a look at UiPath. Take an in-depth look at their fabulous knowledge base that is available on the product. I would rate this solution a nine out of ten.

2019-10-23 11:10:00 UTC
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Top 5Real User

Do what you would normally do with any vendor. Check out the competition and see what is right for your company. I'll be shocked if you don't think that UiPath is the best because there's a reason why it's at the top of the Gartner reports all over the shop. It's got great user feedback on places like IT Central Station and other review boards. There is absolutely a reason for that. Also, assess the other values that you place importance on. It's not all about costs. Cultural fit was a massive deal for us. What would you envision your company looking like with the uptake of automation? Is it a cultural thing? Is it purely about efficiency or do you want everyone to be up-skilled for what the workforce in the future will look like? That means that actually having everyone being able to access the tools is very important. I would rate UiPath as eight out of ten. I have used the UiPath Academy RPA training, although not completed it. I am a bit busy doing a few of the bits, but a lot of my team have completed level one and some completed level three. I have one member of my team who just completed all the training available online. He's done every single module that you have available, including obviously the RPA Advanced Developers training. I think there is a wealth of knowledge there. It's incredible, but it's the same training material that's used internally for UiPath as well as other companies. I think as long as they stay on top of it and make sure that it never gets overlooked, it's a great resource for anyone to get, in order to up-skill in the new technology. If they constantly talk about the democratization of RPA, this is fundamental to that. The training has helped my team get up to speed, apply best practices, and make sure that we're not wasting time. We were trying to work it out for ourselves in a bit of a haphazard manner. It also forces standardization, of course. Anyone else who decides to get qualified can use it. If you're thinking about doing attended automations, I think it's the right way to do it. Everyone has the same set of standards and rules to build off of. I would rate the training as four and a half out of five because there's always room for improvement. However, I think it's very thorough and they've covered all the aspects, both technical and not technical. It is very impressive. I think there are different perks to using one type of robot as opposed to another. The unattended robot cost is higher, therefore the need to make sure the utilization rate is high is paramount to getting your value out of it. I think that makes it challenging but worthwhile. There are different types of processes you will end up pushing towards with an unattended automation profile, whereas an attended profile, which we're starting to move into now, leads to other types of automation opportunities. Attended robots are cheaper, which means it is easier to achieve ROI, but you can almost expect less utilization because it won't be people's full-time jobs. They won't get back all the time and there will be licenses to honor which are being consumed. That has to be baked into the business case. I think you will end up with a portfolio of both. The big opportunities probably sit within an unattended fashion.

2019-10-23 11:10:00 UTC
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Top 5Consultant

With the new additions that were announced yesterday, I'd probably give it an eight (out of 10). I still would like to see some other features, which I know UiPath would start crossing into BPM a bit when you start talking workflows and things like that. However, that would be a good next step given their market share, customers outreach, and beyond API and some partners that they have today.

2019-10-23 11:10:00 UTC
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Real User

I'm really excited about the new stuff. There is great new stuff. We wish we would've had this stuff a year ago because we had to build some of it in-house. We are really excited about the Explorer and process mining. I would rate the ease of use of the platform for automating our company’s processes as a three and a half to four out of five (where five is the easiest). It depends on the skill set of the developer. If you are a developer with a .NET background, then it will be a lot easier for more of the customization. For the technology overall, it is easy to automate our processes. We run our automations in the virtual environments, like Citrix. We struggled a bit with Citrix at first, because our infrastructure and systems are somewhat antiquated. Nobody is perfect. I would rate UiPath as a nine (out of 10).

2019-10-23 11:10:00 UTC
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Top 10Real User

My advice for anybody researching this solution is that it is easy to download and it has a big community. A PoC can be done easily, and you can decide from there whether this solution is suitable. This is a good solution, but the stability of the unattended robots needs to be improved. I would rate this solution an eight out of ten.

2019-10-23 11:10:00 UTC
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Top 10Real User

We use the solution on-premises right now, but I think we are going to move to the cloud because of the advantages. We also do not run our automation in a virtual environment, such as Citrix either. Our bots run on a physical server, but there may be reasons in the future to explore virtual environments for that purpose. The approximate number of people in our organization involved in the automation initiative, strictly considering developers would be my team of six. It is harder to say how many are using the bot solutions who are not directly involved in the development. We currently tend to stick more with attended bots which just helps take a measure of human error out of the way. A lot of problems that we had in the past have come from users not updating their personal machines. That can obviously cause things to break. We try to make bots unattended if we can, but it isn't always practical to deploy in that model. In any case, the solution has definitely saved our organization time and reduces human error either way. On a scale from one to ten where one is the worst and ten is the best, I would rate the product as a nine or ten. Beyond just the product, there are tons of resources that we have available. Finding things other people have already made is an additional benefit. There's no point in reinventing the wheel if something's already been built. My advice to people considering the solution is pretty simple. Buy it.

2019-10-23 11:10:00 UTC
author avatar
Top 20Real User

The majority of our use cases are unattended, and that is the way that you should go. We do use attended bots as digital assistants, where you have small automations that are triggered by the users on their own to direct the robot. These are two separate products. My advice to anybody who is researching this solution is not to be scared to use it. Play with it as much as possible and see if it brings value. There are different applications that can bring more value in certain cases. Overall, this is a good solution, but there are always ways to improve a product. I would rate this solution an eight out of ten.

2019-10-23 11:10:00 UTC
author avatar
Top 20Real User

I look forward to trying the better features that will be released in upcoming versions. My advice for anybody who is implementing this solution is to not only automate the process but redesign the process. If you have steps one through ten then you don't simply automate them "as-is". First, improvise your process and then try to automate that. It will save time and money. This is a good solution and I am looking forward to the new AI features. I would rate this solution a nine out of ten.

2019-10-23 11:10:00 UTC
author avatar
Top 10Real User

This solution is pretty good. It's an enabler. There is a lot of investment and a lot of new things. My advice to anybody who is implementing this solution is to make sure that it is set up to scale correctly. What I would like to see is everything as a SaaS, completely, bots included, and I want it hosted in Australia. I would rate this solution a nine out of ten.

2019-10-23 11:10:00 UTC
author avatar
Top 10Real User

I would rate the solution an eight (out of 10). They need to thrive to get better. If you have some tech experienced people, then UiPath is the better solution because it's easier to learn and implement.

2019-10-23 11:10:00 UTC
author avatar
Top 20Real User

We are on spreadsheets and data. I keep saying we're stuck in 1996. It's been nice to have the vision of being able to be in the 21st century and really be able to use the bots the way we want to use them. We have not taken part in the UiPath training. That's something that we talked about right before this conference. We really need to start utilizing more of the training that's offered. We want to turn some of our soft coders into people who can really code for us, not always relying on developers to do all of our work. That's definitely something that we're implementing soon. I would rate it at least a four (out of five) for ease of use. We don't deal so much with UiPath, but from what we do deal with outside of developers, we have not had any problems. It has been very user-friendly, for those of us that don't know coding. We are able to look at things, sort of fix things, etc. I rated them a four for ease of use, not a five, because we want to see what UiPath can do. We have a lot on the table. We have 30 bots ready to go. A lot of it's more screen scraping, which will be more complex. So, we want to see really if UiPath can do what they say the solution can do. We want to test its scalability. I definitely would say UiPath is the way, especially with everything that they're coming out with now. It helps you understand more about RPA instead of just being thrown into things. It helps you understand all that on a smaller level. It is what everyone else has said here at the conference too, "Start with a small project. Don't go out with a big thing because it's not going to work." Luckily, we did start small, and we've just grown from there. Those would be my suggestions. I would rate the solution a 10 out of 10.

2019-10-23 11:10:00 UTC
author avatar
Top 5Real User

I feel that the cost of the bot is worth it, provided that we make use of it. The unattended bot is cheaper, but it is useless for us right now because there is no use case. We think that Studio X might change that, and I've heard that the Studio X license includes the attended bot. So, if we swap the attended bot license that we currently have then we could take them away and then get the Studio X license, and that will motivate more people to make their own automations. No organization has unlimited resources, but the business is changing around us and we are always tasked with new things to do. In that aspect, you have to make room for innovation, and you have to automate. UiPath has shown tremendous gains with this solution. They're sitting on the shoulders of Microsoft .NET, and they've shown some initiative on what you can do with a generic platform. They offer free training and a Community Edition for people to experiment with, and it can do wonders for the world. We have seen that happening and I love that. This is a company that is listening to customers' feedback and I think that they should keep doing that. My advice for anybody who is considering this solution is to start by watching all of the videos. Go through the UiPath Academy and get a feel of what it can do. Read all of the case studies and see what other people have done. You will get a feeling for the ROI. Then download the Community Edition and play with it to see for yourself what gain you can get from this tool. Finally, start small and just keep adding to it. I would rate this solution an eight out of ten.

2019-10-23 11:10:00 UTC
author avatar
Top 20Real User

We do use a virtual environment such as Citrix when it is appropriate and that works out pretty well. The obvious advantage is there is no dependency on a physical machine being available and they are available 24/7 from anywhere. I am actually comfortable developing anything and everything in Citrix via virtual machines. On a scale from one to five where one is very difficult and five is very easy, I would rate the ease-of-use of the platform as a five. Ease of use is one other thing that I like a lot about UiPath. Going a step further, on a scale from one to ten, I would rate this product overall as a ten compared to other RPA solutions. In comparison to its nearest competitor — Blue Prism — UiPath is way ahead in terms of providing features, giving customer support, ease of use, ease of access to our personal history, and surely in the development of robots. Everybody can understand easily what exactly the product is doing and can become familiar with it quickly. With other competitors, there is a huge infrastructure to set up. Some of the products make it so each bot needs a control room. Those products are not centralized, which makes them more confusing to use. People have to manage on their own how they are going to build all their RPA management solutions. When you are using UiPath, you just get Orchestrator instead of multiple robots and control panels, then you just scale whenever you want. I definitely recommend UiPath for simplicity and ease-of-use. If somebody was getting an RPA solution, the advice I would give them is to definitely go for it. Setting up RPAs eliminates human error in tasks and lightens workloads for menial jobs. This lets people focus on more innovative work and it can lead to further integration. What I would think is the natural path for UiPath is that it can integrate the AI in the future. Right now, people think that this is already cognitive or AI integrated, but there is a very long way to go in the future for it to become truly like artificial intelligence. So, what I am saying is I would take it as a first step towards the AI. I would definitely recommend people use it so that in future when AI comes in, you can just grab an AI solution from UiPath and improve your implementations further.

2019-10-23 11:10:00 UTC
author avatar
Top 5Real User

I would rate UiPath as ten out of ten. I've done implementations across tools, so I'm familiar with some of the other market leaders too. Honestly, though, UiPath is very good at keeping up with the times. It's easy to implement. Its ease of use and how quickly you can get set up and going stands out, in my view. They've got the bolt on the market, so even with the new launches that happen with some of the new tools that came in, I think Connect really speaks to an overall automation strategy. I think that sets it apart.

2019-10-23 11:10:00 UTC
author avatar
Real User

On a scale from one to ten where one is the worst and ten is the best, I would rate this product as an eight out of ten. The reason why it is an eight and not a ten is because there are some specific considerations — especially in performance and machine learning — that we believe has a lot of room for improvement. They are starting to introduce the functionality, they are doing a good thing in introducing it, but there could be a lot of improvement. If I would make a recommendation for people considering automation options, I would say that they should take advantage of manufacturers that let you play with their product to evaluate if a particular solution is convenient for you. This is the reason why UiPath became the more convenient option for our company when we were looking to start with process automation. For us, the virtual implementation has been working well because we have deployed everything that we automated in our Citrix environment. Now the new question is how easy it will be to interact with target applications through our VDI desktop. Resolving that to this point has been pretty tough for us and it is actually one of our constraints in making processes work efficiently. Robotic processing has helped to eliminate human errors and reducing human error is definitely one of the basic benefits that those moving into robotics should expect — if they are approaching automation correctly. The solution also saved our organization time. For example, we had the one case where we had to onboard around 2 million customers. What that would take in terms of manual hours is about a month and a half. Instead, using RPAs, we were able to complete the task in one week. That is just one example. We have multiple examples in three years of automation.

2019-10-23 11:10:00 UTC
author avatar
Top 5Consultant

I would rate this solution as eight out of ten because of what I see from the stage we're in now. There are things that can improve and they are all working on improvement. I still think that at its current state, it's really beneficial for a lot of companies. I would recommend UiPath. I like the company and I like their products.

2019-10-23 11:10:00 UTC
author avatar
Top 20Real User

I would rate this solution as eight out of ten because it has saved us a lot of manual intervention, as well as time and money. We may have not yet explored the full horizon of what this solution can do for us.

2019-10-23 11:10:00 UTC
author avatar
Top 20Consultant

Do your due diligence. We have probably use attended bots more heavily. They're very nice and everybody has a good experience with them working alongside actual humans. I would rate the overall product an eight out of ten. There are additional features that probably could be rolled out. I think there are on the roadmap.

2019-10-23 11:10:00 UTC
author avatar
Top 5Real User

On a scale from one to five where one is very difficult and five is very easy. I would rate the ease of use of the platform as a three-out-of-five. I give it that rating rather than going a bit higher because it is a little bit difficult for the regular users to automate. In some cases, you have to be more of a programmer to automate successfully. Even so, it is better than other RPA tools. On a scale from one to ten where one is the worst and ten is the best, I would rate the product over-all as an eight. It gets the job done, but there is still a lot of room for growth in the capabilities so that is why I think that eight is a justifiable rating. The advice I would give to a colleague at another company who is researching RPA solutions is to read up on what RPA is and what it can do for your company. That is where I would start. Then try to go to as many meetups or conferences as you can to find out more about the products and how they are being used.

2019-10-23 11:10:00 UTC
author avatar
Top 5Real User

I would recommend UiPath. It's easy to use and learn. It just works and doesn't break. It's cost-effective. We run our automations in virtual environments, such as Citrix. Orchestrator sits in VMware along with unattended robots. It kicks everything off behind the scenes. Most processes are set on a time schedule. We prefer unattended bots. We're moving into that real-time trigger, but still like to run unattended to give some form of user interface for the user to call them. I would definitely rate it a 10 out of 10 because of what it delivers and allows, along with the benefits. You can also see on their strategy on the roadmap, it's just expanding and getting better.

2019-10-23 11:10:00 UTC
author avatar
Top 20Real User

On a scale from one to five where one is very difficult and five is very easy, I would rate the ease-of-use of the platform for automating our company's processes as a four. The UiPath product has fit our model the best. Number one, because in the VA (Veterans Affairs) hospitals the RPA solution has to be TRM approved and not all RPA solutions are. They have also been very helpful because we have a little bit of a unique system. There are some nuances in an older system that we are still using that can not be changed at the moment. They have helped us work around those issues and they have provided the technical support that we needed. On a scale from one to ten where one is the worst and ten is the best. I would rate the product overall as a nine. From everything that I've heard from the staff, the ease-of-use and the effectiveness of it are really good. If I were to give advice to a colleague at another company who is researching RPAs, I would tell them to go with UiPath because of the product and the culture of the company. I think the culture of the company is one of the reasons that you are going to ensure that you will be successful.

2019-10-23 11:10:00 UTC
author avatar
Top 20Real User

On a scale from one to five with one being the most difficult and five being very easy, I would rate the interface of the UiPath platform as a four-out-of-five. I chose that rating only because our legacy software is a bit difficult to automate. The selectors end up not always being accurate. On a scale from one to ten where one is the worst and ten is the best, I would rate the product overall as a nine. I don't think I have enough understanding to give it a ten. However, it seems from our investigation of other platforms, that UiPath is one of the easiest RPA systems to learn and use. My advice to anyone considering RPA as a solution is to do your homework upfront. Learn what the platforms can do before you just pick one and start trying to automate.

2019-10-23 11:10:00 UTC
author avatar
Top 10Consultant

Everybody says that this solution is easy to implement, but I do not find it that easy. It may be true for very simple processes, but not for more complex ones. For that, we need to have some kind of development and analytical skills. That said, from a code developer's point of view, I haven't found any difficulties with this solution. My advice for anybody who is considering this type of solution is to try UiPath. I would rate this solution an eight out of ten.

2019-10-23 11:10:00 UTC
author avatar
Top 20Real User

I inherited a bit of a mess. On a scale from one to five where one is very difficult and five is very easy, I would rate the ease of use of the platform for automation as about a three. Most of the problem is with the processes themselves having not been streamlined. So if there is a bad process in place and we still have to automate it, it will still be a bad process. On the other hand, we do experience performance benefits using the solution. For mundane processes, the people who no longer have to do them because they are automated are extremely happy about that. The benefits were almost immediate. If we had somebody wasting three to four hours producing a single report that we can have a robot do, it's an immediate benefit. On a scale from one to ten where one is the worst and ten is the best, I would rate this product as a nine or ten. I think the product is tremendous. We're still early in the process. As we get into AI, I think it's going to be a tremendous benefit. My advice to anyone looking into this as a solution is to let somebody else do the deployment. You really have to make sure you understand the infrastructure required to properly scale up the solution. Make sure that you have senior management on board with the concept and then work hard to get citizen champions out there as soon as you can.

2019-10-23 11:10:00 UTC
author avatar
Top 10Real User

Since we have not deployed to production yet, we are not sure which direction we'll be going in. We were looking on-premises but the software as a service cloud deployment will likely be a hit with our IT department. We plan to run our automation in virtual environments through a Citrix interface but not in Citrix. On a scale from one to five where one is very difficult and five is very easy, I would rate the ease of the use of the platform as a three or four for now. I saw some things today I'd like to dig into a little farther, and I think that that Studio X would make it a whole lot easier for citizen developers to get in and do small tasks. Rebuilding tasks for accounting and finance where there are fairly rigid rules will be great. In the engineering world, our interfacing with the clients sometimes changes on a weekly basis. So having something that is very flexible like Studio X will make it possible to flex and change with those environments very quickly, very easily, very nimbly, and to deploy and redeploy. So if Studio X is what I hope it is, that rating may be closer to a five than not.

2019-10-23 11:10:00 UTC
author avatar
Top 5Real User

On a scale from one to five where one is very difficult and five is very easy, I would rate the ease of use as a three. The flow is ideal for process-minded people and analysts, so they are able to navigate the UI and start building quickly. Our more advanced developers occasionally opine about the lack of an editor like interface and the need to click through a lot of UI elements to access more technical elements. Overall though, we feel it strikes a good middle ground, particularly when compared to other major competitors.

2019-10-23 11:10:00 UTC
author avatar
Real User

I would say that for the people who are using UiPath without any automation knowledge, the tool will be very useful. Apart from the UiPath platform, there are a lot of videos on YouTube. People can see a session from start to end. That will be useful.

2019-10-23 11:10:00 UTC
author avatar
Top 20Real User

For the way in which we are using this solution, the features have been working very well. Our company is very young in this so we are still learning. We will get a lot out of this solution. If you have a lot of manual and repetitive tasks in your company then this is definitely a great solution for you. That said, I know that things can always improve. I would rate this solution an eight out of ten.

2019-10-23 11:10:00 UTC
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Top 5Real User

Scout it out. I am going to try to work with this company a different way than what I did than last time, e.g., federated. I would rate the overall product as a nine out of 10. It's an enabler. It seems pretty good. There is a lot of investment and new things. I would rate the ease of use of the platform as a four out of five. It is pretty easy to use but it is not doing everything for me. I still have to do stuff. I would rate the UiPath Academy as a four out of five.

2019-10-23 11:10:00 UTC
author avatar
Top 20Real User

My advice to anybody who is considering this solution is simply to do it. Dive right in. Gather as much information as you can about the processes, then use the community in place to help. This is a good solution, but there is always room for improvement. I would rate this solution a nine out of ten.

2019-10-23 11:10:00 UTC
author avatar
Top 20Real User

I have seen a demo with Studio X and it should help with the coding so that we can go live quicker than we do. Using RPA has given us another tool to offer with respect to business solutions. Automation is something that we're actively looking for places to make use of. This is a good solution, but there is a learning curve. One you are familiar with it, this solution works well and it is fun to work with. I would rate this solution a seven out of ten.

2019-10-23 11:10:00 UTC
author avatar
Top 20Consultant

This is a good solution, and the availability of training helped us to get started. Definitely, the Insights component needs to be improved. My advice to anybody who is implementing this solution is that the solution can be great, but it will only be as great as the design of your processes. You have to make sure that everything is done right to get the best results. I would rate this solution a seven out of ten.

2019-10-23 11:10:00 UTC
author avatar
Top 10Real User

This is definitely a solution that I would recommend. From my experience, this is a technology that is easy to leverage among users that do not have a technical background. This is a good solution, but there are still gaps and the product could be more mature. The OCR capabilities definitely need to be improved. I would rate this solution a seven out of ten.

2019-10-23 11:10:00 UTC
author avatar
Top 20Real User

We are excited about the new features that were recently announced. My advice to anybody who is implementing this solution is to hire a consultant who is familiar with the process. It is such a new technology that getting assistance would be helpful. I would rate this solution a nine out of ten.

2019-10-23 11:10:00 UTC
author avatar
Top 20Real User

I would rate UiPath as nine out of ten.

2019-10-23 11:09:00 UTC
author avatar
Top 10Real User

We are excited about the upcoming features with artificial intelligence and document understand capabilities. I think that those are features that would come in quite handy for us. My advice for anybody considering this solution is to take a look from the grand scale to see which use cases are the prominent ones. Do not look at all of the tiny details because sometimes we can make a use case very complex. The end result is less valuable. Look for the high-level stuff that can be quickly automated, then come down to the final stuff later. I would rate this solution a ten out of ten.

2019-10-23 11:09:00 UTC
author avatar
Top 10Real User

From a cost perspective, the unattended bots are going to be a major saving for us. We have a lot of mundane, routine tasks that need to be done. I have not done very much with the attended bots, so I'm not sure how we might benefit from using them. My advice to anybody who is implementing this solution is that knowing what it is you want to automate is the most important thing. We were kind of blind walking in on that. We had one process we looked at and now it's throughout our company. People have all kinds of ideas about what we can do with automation. I would rate this solution an eight out of ten.

2019-10-23 11:09:00 UTC
author avatar
Top 10Real User

For people who are researching this type of solution, I would suggest that they test all of them out. All of them give you an opportunity to try them. We initially made our decision to go with UiPath after looking at Automation Anywhere and Blue Prism. One of the primary factors that drove us to UiPath was developer feedback. Asking developers what platform they would choose to develop on, all of them said UiPath because it's very flexible and very intuitive. A lot of people are familiar with the .NET framework, so it's easy. My advice for anybody who is implementing this solution is to first speak with people who have already deployed it in a similar type of target environment. Once you know how to set it up, it's easy. It depends on the infrastructure that you want, or need, for your organization. Otherwise, it's just going to be a bunch of trial and error. From a cost perspective, the unattended bots are obviously much cheaper than the attended bots. However, to build a bot to automate a process where an unattended bot can run it is also more costly for the end-user. For us, it makes more sense to have attended bots. We also have access to a very low-cost labor pool. Because of that, it's cheaper for me to just have somebody monitoring the bots, running them manually. Overall, this solution is awesome. I'm very excited about all of the new things. We've been doing automations for about eighteen months, and with the product from that time, to where we are today, many new things have come in. I mentioned the problems that we had with the RDP connection but Computer Vision comes out, and it makes things much easier and much more reliable. Fortunately, all those have now switched over to running directly on the servers where we're running the software, so the need for us has gone way. At the same time, I have used Computer Vision and it's great. I would rate this solution a ten out of ten.

2019-10-23 11:09:00 UTC
author avatar
Top 20Real User

My advice to other companies who are looking into UiPath is to document how you do what you do. Document your processes first. I would rate this solution an eight out of ten.

2019-10-23 11:09:00 UTC
author avatar
Top 10Real User

I really liked a lot of the things I see coming in terms of the future improvements for Orchestrator. I think it's going to continue to grow into a true kind of Cloud Platform for end-to-end automation, whereas right now, it's a little more focused just on building things in Studio, and then managing monitoring them in Orchestrator. So, I'm excited about some of the further integration with the dashboards and everything for managing how it works. Upcoming is better management of projects from end to end. I've built a lot of things myself to keep up with that. But having UiPath support, a lot of that, a little bit better, it's improved. This is including the focus on the process mining and the design phase, and it's often a bottleneck of not having enough time to go through and really thoroughly map out and document the processes. I am interested in trying the specific Studio for test automation. I think UiPath has a big advantage in that space with their RPA software. It really solves an issue that a lot of other test automation platforms have, which is not being as consistent as they could be, or being too hard or too complicated to program correctly. From a cost perspective, we have definitely got our money's worth on the unattended bots, which is what we have been focused on. We have bought a few attended bots to try them and this next year, we will be looking for good use cases. It requires a little more integration and using the API. We're looking at leveraging more attended bots, and we may end up buying more, but we're still evaluating how to use them. Unattended bots felt like the clearest advantage for us to implement, and we were successful in starting with those. We were an early adopter of this solution in our region, so I often speak with people who are researching this solution. I tell them that UiPath is a really great platform and it's growing. It's moving in a really great direction, and I recommend people to take it in-house. Find a small team of people who are really passionate and interested in learning it, and then start small. Start with a few small things to get your feet under you, build an operating model that will support scaling, and then slowly scale it out over time. That's what we have done, and it has been successful for us. Overall, I am very happy with UiPath, but I do have a few small quibbles. On the whole, it's been very successful and I'm very happy. I would rate this solution a nine out of ten.

2019-10-23 11:09:00 UTC
author avatar
Top 5Real User

They have announced features in the next release, and I think that they are all the things that users would want. There are easier ways to document processes and a better and more user-friendly UI. A lot of people just got turned off by having to learn code. So that was a lot easier, and then being able to track all your RPA projects and the ROI on them saves time. Doing them manually is time-consuming. Fortunately, we're a small company because I couldn't imagine if you're trying to implement this for a bigger company. My advice for anybody who is researching this solution is to, first of all, do their own research on the ratings and independent research. Secondly, I would just say a lot of them now have free community editions, so there's nothing holding you back from testing out the technology and seeing if it works. I think Blue Prism is the only one that doesn't have it now. That's a really high cost and a barrier to seeing if the technology works. Just going and validating the software and doing a simple automation task is important. All of those vendors have free training so you can just go step-by-step and learn something. I think that's the biggest thing someone can do, and then obviously finding enough processes within your company as well. This is a good solution but there is always room for improvement. I would rate this solution a nine out of ten.

2019-10-23 11:09:00 UTC
author avatar
Real User

Regarding both attended and unattended bots, I think there are places for both and it comes back to the purpose of what you're automating. I think attended is going to be great for the casual users of applications. It's a lot of the call centers and even some of the system developers. The unattended are places where you can really find those scaling volumes and processes. Typically back-office functions are unattended. I would rate it a nine out of ten. There's always room for improvement. For me, it's very intuitive and logical. I grew up with a little bit more of a technical background so for me, it fits in well with my needs. I would encourage someone considering this solution to use UiPath, especially if they're automated and especially with UiPath's new one-click cloud solution. It's so fast for them to get started. I would encourage them to be up and running in the same database to try it out.

2019-10-23 11:09:00 UTC
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Top 5Real User

We utilize the full UiPath package. We are all on the cloud using the Microsoft Azure platform. We also use it within the virtual environment. It has been tough implementing it. Sometimes it doesn't identify the selectors or the images. It has a higher risk of failure. It's risky to have a centralized process. We plan on automating the drilling process, the upstream and midstream process of the company, and the transportation of oil and gas for the company. Those are the main areas for us that we are aiming to automate. We started with back processes such as financial processes, logistic processes, and HR processes because they are not the core. As we continue learning about it, we will focus on the back-office processes. A prerequisite for us in the company is to go through the UiPath RPA Training Academy. They have many courses, including foundations and advanced certifications. I'd rate the Training Academy four out of five. If they didn't explain too many things that would be great. They do basic stuff that will help people have a different mindset about it. They need more of an overview. Use cases, examples and more explanations about the activities in the UiPath would be useful. I'd rate the solution nine out of ten.

2019-10-23 11:09:00 UTC
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Top 20Real User

With the existing features, I would rate UiPath an eight or nine out of ten. Once the new features come in, I would give it a ten. They keep improvising. I would recommend not only automating the process but redesigning the process. It's not just about automating steps one to ten, you need to improvise your process and then try to automate that. Automating the steps as is won't really help and you can end up spending the same amount of time and money.

2019-10-23 11:09:00 UTC
author avatar
Top 20Real User

From what I have seen recently, I'm excited to try the Community and start building my own robots because it just looks like it's gotten a lot easier. I am looking forward to one of the upcoming options, the dashboard. It will give us the productivity of the robot, which is something that I do myself right now. I record everything on each robot that runs and we keep metrics on it. These include how long it took to run, how many transactions it processed, and what the error rate is. Then I have to figure out ROI. So, the dashboard is huge and at the top of my list of things that I want to see. We have a process for obtaining the right requirements for someone to follow. We go and observe the business and we record the process. That way, when we have to sit down and write the requirements, we can refer to the video and don't have to keep going back to the business because that is going to annoy them. We include the video when we send it to our developers and that way they have a visual for it, as well. When we put together formal documentation we show screen prints of where to click. After doing it a couple of times, one of our developers had this great idea to make things configurable so that we're not hardcoding a lot of stuff in there. With that configuration file, we just keep improving. From a cost perspective, I can't speak to the advantages of attended robots because we do not have any. When I look up the pre-automation cost of doing a process versus post-automation, we give ourselves a two year ROI. We're not going to automate everything immediately, so we give ourselves a two year ROI and if it's going to be a positive ROI, we'll go with it. Of course, based on what it is, we'll prioritize. If it's a nominal ROI it will probably go to the bottom of our pipeline, but that's what we do when trying to evaluate initiatives. My advice to anybody who is researching this type of solution is to try UiPath. Use the free version. I have a friend who does this as well, and I encouraged him to use the free download and do something simple. After it worked, they would up going with the product. With respect to the cost, you're going to recognize the savings immediately for the cost of the tool. We are very pleased with this product. I would rate this solution a ten out of ten.

2019-10-23 11:09:00 UTC
author avatar
Top 5Real User

We are very excited about the new things that have been announced recently. There is the integration with AI, with AI fabric. There is Studio X, which has pre-built APIs with Microsoft Office and all the other Salesforce integrations that they've come up with. These are very exciting because that will increase adoption even more. People already understand unattended and attended automation, and now with Studio X being available so easily, and with analytics being part of its fabric, it's going in the right direction. We have a very nice step-by-step flowchart that explains how to approach or what processes to automate first of all, and what are the chances of change or variations and all of that. While we are developing this, we at least are following the best practices from all the training that we received to ensure that we have taken that int consideration and we have not picked the process that is hard to automate, or which should not be automated. Then, it's more of a system change or any transformation that the customer should do first and then do automation. Basically, we should not do automation for the sake of it. At my company, we don't work with any other RPAs. When it comes to customers choosing this solution, it should depend on the use case. If there is a strategic advance that they need to get and they need to really think of analytics and intelligent automation, UiPath makes a very compelling case. I think that it is important to choose your solution wisely and do it based on your use cases. From a cost perspective, there is a big difference between the attended and unattended bots. One is twenty-five percent the cost of the other, which is a massive difference. Our customers use both, and we like this a lot because the way we utilize attended and unattended bots are the right way to do it. If you need to do multitasking and handle a lot of tasks, the choices vary. Specifically from a pricing point of view, I think it is justified. When I first heard the price, and obviously I didn't ask about the duration or subscription levels, I thought it was a monthly price. Hearing that, I thought that it was cheap. Later, I was told that it was an annual fee. So for me, I understand that my customers can afford this price, and I am happy with that. I would rate this solution a ten out of ten.

2019-10-23 11:09:00 UTC
author avatar
Real User

When we started initially, most of the business users were afraid that the bot was going to take their job. That is not the case. The bot is actually helping them with their substantive, day-to-day work, by handing the repetitive work. So, after seeing the benefits, I've seen a lot of users now leaning towards bots, and they are very happy with RPA. I am looking forward to the new version where they have implemented libraries. One thing they have done is merged the media packages into one. From a cost perspective, there is a difference between attended and unattended bots. I have implemented both, but most of the plans are moving towards unattended. The unattended bots come at a higher cost. For an attended bot, it is being used while the user is at the machine, and is more like an interactive bot. While there is a huge difference in cost, I still prefer unattended bots. I see less benefit in using attended bots and say that I would use unattended eighty percent of the time. When I'm implementing an unattended bot, I am actually putting it on a machine. I can run as many unattended bots as I need on that one machine. I can do this with attended bots, but the thing is, you need user interactions. Now think in this way, if the user is not there, the attended bot is waiting for that user. Secondly, I see some of the use cases that are really helpful and suitable for attended, but I would rather go with unattended because it's going to show that I don't need a physical machine and it will be more efficient. My advice to anybody who is considering this solution is to start with the UiPath Academy and do the training. Then, look through some videos, implement a process or two and see how comfortable you are. At this point, you can move forward with it. I would say that it is pretty easy to understand. This is a good solution, but I'm a hardcore custom developer. I still want that flexibility in my hand to do whatever I can do. With a tool, there are always limitations in terms of policy and rules. I would rate this solution an eight out of ten.

2019-10-23 11:09:00 UTC
author avatar
Top 10Real User

Currently, we do not run any of our bots in a virtual environment and we use only untended bots so far. Either of those situations could change at any time. We have a couple of processes that we are looking at for attended processes, but we haven't implemented any yet. We have about five people involved directly in the initiative. On a scale from one to five where one is very difficult and five is very easy, I would rate the ease of use the platform for automating as a four. It is a four because I would say it takes a little time to kind of get up and rolling for a developer, but it is not too bad. On a scale from one to ten where one is the worst and ten is the best, I would rate this product a seven. We have just had some issues with keeping bots up and running. I feel like the issue is the learning curve. The advice I would give to a colleague at another company who is researching this solution is to just do it. Make sure you know what processes you are going to want to automate. If you need to do standardized anything in the processes, do that on the front end in the planning stages versus kind of chasing your tail on the back end.

2019-10-23 11:08:00 UTC
author avatar
Top 10Real User

From a cost perspective, the unattended robots are going to be of more benefit because they can run twenty-four hours a day. At the same time, the attended robots are pretty affordable. I think we're coming up with more use cases where people have it on their desktop and want to be able to run it on demand. We have definitely benefited from both types of robots. We are looking forward to some of the new features that are going to be released. One of them is in the UI, where you can document what your processes have and figure out if any have the potential for automation. That is going to be very helpful. My advice for anybody who is implementing this solution is to first speak with a partner. If someone is new and hasn't been in this space before, it's going to be kind of confusing and they're going to need somebody to guide them it setting it up. This is a really great product and there's a lot of potential for it. I would rate this solution a nine out of ten.

2019-10-23 11:08:00 UTC
author avatar
Real User

I would rate UiPath as nine out of ten. There's always room for improvement. This is definitely, really up there.

2019-04-28 11:49:00 UTC
author avatar
Real User

We're driving hard to automate as quickly as possible. Traditional IT is not able to automate all the manual work. A lot of manual work unavoidably accumulates between and around core systems. RPA needs to be part of IT strategy to automate this residual work. I would rate UiPath a nine out of ten. The only reason it isn't a ten is because it lacks the ability to work in a non-persistent environment. Effectively when you log in, you have to download the software every time. However, this is also due to our choices in configuring the environment.

2019-04-28 11:49:00 UTC
author avatar
Real User

I would rate this solution as a solid nine out of ten, just because I haven't used it very long. I'm probably going to give it a ten. I don't know what else UiPath can do for me, and I'm sure there's more.

2019-04-28 11:49:00 UTC
author avatar
Real User

We have hundreds and hundreds of IT technical specialists. We have very sensitive information that must be protected, which is IT's primary focus. I would rate UiPath as nine out of ten, not a ten just because of the pricing. My advice to someone starting out with UiPath is to get third-party integrator support.

2019-04-28 11:49:00 UTC
author avatar
Real User

Automation technology is non-existent in our company currently, but definitely something that should be leveraged for. I think there's a lot of value in being able to free up people from doing small repetitive tasks and just be more strategic focused. The challenge, really, is just convincing people that they're not going to lose their jobs. We need to show them that we're freeing up their time to be more valuable. The challenge is just educating people about what it actually is. I would rate this solution as eight out of ten. I think it's going a lot of places. It's definitely more advanced than some of the other ones that I've seen. UiPath is probably the best one that we've seen so far. My advice is to make sure you have your processes documented before you try to fix something that can't be fixed through robotic process automation. At a fundamental level, your organization needs to be ready for it. It's not a magic bullet to fix stuff that's confusing at your organization level. But, if you have it straight and documented and you're doing high volume amounts of it then you should use this to free up people's time and make them do better work. I think it would be useful.

2019-04-28 11:49:00 UTC
author avatar
Real User

The product is extremely helpful. In terms of usability, capability, and functionality, it's one of the best products that we have used in terms of being easily implementable and cost-effective. We find that all the materials out there for partner use are extremely effective and organized extremely well. They are very detailed and helpful.

2019-04-28 11:49:00 UTC
author avatar
Real User

I would recommend UiPath and its bots. Most of our work is with unattended bots. People are more keen to work with unattended bots because they just want to schedule it somewhere in the night and let the bot run, then come in the morning and have it ready. Everyone in our organization has used the UiPath Academy. We are certified in it. There are three levels of training, which we had to go through before the final certification. The Academy is very good and well-organized. We went through it step-by-step. One of team members developed a bot in a Citrix environment for a project, and it looked great. From his machine, he connected to Citrix, logged into the application, did some data scraping, and built an Excel file, then provided the data.

2019-04-28 11:49:00 UTC
author avatar
Consultant

UiPath Academy is by far the best online training resource. From an online content training perspective, their videos and training modules are leading the industry.

2019-04-28 11:49:00 UTC
author avatar
Real User

It is a really slick product. Just play around with it. It's doable for all skill levels. The UiPath Academy RPA training is good and easy to use. There is a lot of content there in terms of going from a very basic understanding to being able to do developments. It was one of the first RPA training courses, from anywhere, that I took. I thought it was really good. I has a lot of use cases to practice on.

2019-04-28 11:49:00 UTC
author avatar
Real User

While you can easily automate with RPA, the tasks someone does repetitively and is likely to make mistakes, thus eliminating human errors on a lot of things, but at the same time automation is only as good as you make it. So, humans are creating the robots at this point, and obviously there is still a possibility for errors. However, in processing workload, you will definitely cut down on the errors happening there.

2019-04-28 11:49:00 UTC
author avatar
Real User

It is a tool, which does what you need it to do. I went through two non-technical training course to get an understanding of using robotic process automation because I didn't know much about it before I started using the tool. That set me up well before the UiPath Academy to get an understanding of robotic process automation and where it's been going, because I didn't have much knowledge beforehand. However, I plan to go through the Academy training courses. I've heard that it's what UiPath uses internally to get ready for certifications.

2019-04-28 11:49:00 UTC
author avatar
Real User

Use UiPath in a more process-driven way, instead of BI-driven way. We put everything on Amazon Cloud, even our development is cloud-based. We haven't had a change to use UiPath Academy for RPA training yet.

2019-04-28 11:49:00 UTC
author avatar
Real User

It was easier to use than I expected. We started with a very small bot. It took us three to four weeks to develop, then put in production. My staff is using the UiPath Academy. I manage the development department. My staff has gone through the Academy's training, and it's awesome. It's a great resource, because now that I'm hiring more people, I'm having them go through it. Then, I onboard them on what is it that we need them to do.

2019-04-28 11:49:00 UTC
author avatar
Consultant

Start small. Don't try to automate the most complex use case you can find. And definitely go through the training. There's a wealth of information on the Academy site as well as in the forums to get you that foundational knowledge, to really be able to do some cool stuff with UiPath. I know a lot of people don't read the manual, they like to jump right into things, but there is a benefit to going through some of the training courses to get yourself familiarized before you dive in. I've been working in automation for a couple of years and have used quite a few tools. I do find that the overall approach that UiPath takes toward RPA is really good for getting people in and developing and delivering in a much more efficient manner than with some of the other tools I've used. Automation technology is something that's needed, although I don't think it is known enough yet. People know that it's out there but they don't know in what capacity it can be used and how it can help them. It's definitely something that needs to be pushed and communicated. But I see it as a technology that can assist in all facets of an organization. It's something that all people within a company can benefit from, whether internally in our company or externally for our clients. I would give UiPath a nine out of ten. There are always things that can be improved.

2019-04-28 11:49:00 UTC
author avatar
Real User

We've been working on RPA, in general, for about two years. We're at different points in the process for different clients. We have some that have grasped onto it quite quickly and others that are still in the proof-of-concept/pilot realm, and we're trying to push it past that. We've been doing it for a fair amount of time, given the relatively young age of RPA as a whole. I've done a number of different training sessions through the UiPath RPA Academy. The introductory ones are fine, but I really found a lot of value from the ones that focus on solution architecture, the courses that were more on the general infrastructure of how you would implement UiPath. I would give the solution a solid eight. The first big thing with software is, if you're not running into bug issues all the time, that's an easy five right there. If it's easier to use, that's a six or seven. And it's just been consistently good. I haven't really run into any areas where I've had any trouble. The only real issue is that, from a consulting perspective, I can't really go out there and say, "We're going to use UiPath," all the time. We really have to leave it up to the client.

2019-04-28 11:49:00 UTC
author avatar
Consultant

Be prepared, because you are going to be asked a hundred question. This product takes a team. Your senior management needs to want this product and sign onto training. You will need developers capable of using the UiPath software. UiPath is not just a technology business. It really comes down to a people business. The people and culture that UiPath provides us leads us to use their software more often. The NextGen workforce is not going to be cutting and pasting for eight hours a day. That is not a function that a human should be doing anyway. Therefore, we treat RPA as a digital assistant, because who would not want a digital assistant. People are finding ways to automate the reporting functions that Workday can really provide. This is not at an individual level. At the individual level, you can go in and check your benefits and check your 401K. However, at a macro level, we need people to run Workday reports pretty much daily, and that gets updated in the systems that we have. Therefore, our HR and finance people are all working with Workday, as people of incorporate these big management systems, trying to find new ways to automate them. It is now on us and our team to be able to implement automation with the Workday, and have it work more efficiently. That will be our next challenge moving forward, automating Workday.

2019-04-28 11:49:00 UTC
author avatar
Consultant

If you are starting with development, start with the UiPath Academy. For the end user or client, start conversations about security and prevention now, while you get trained up on development. Internally, there is not a lot of automation in place. We are using a good robotic process automation software to bridge that gap right now and get us further down the automation road. We use the UiPath Academy for new hires. The new training programs, both the previous and current versions, with the UiPath Academy work out for us. I have the previous videos, then the current new slide deck idea. It is pretty streamlined and high level, but it is good for getting new people started. Also, I used Academy just last week. I used it for security because I had some knowledge gaps on security with UiPath.

2019-04-28 11:49:00 UTC
author avatar
Real User

You can do a task like pulling the invoice total from a PDF invoice with the free Community Edition. The Enterprise license is definitely helpful though. The Community Edition expires about every three months and then you have to re-register. But you can still do it in Community Edition. A pretty mundane use case I came up with is due to the fact that I have plenty of friends on Facebook. It's hard to keep up with everybody. I've got a bot running that literally opens up my Facebook every morning and checks if there is anybody listed in Today's Birthdays section. It will click on them, type "Happy Birthday", click "enter," and be done. And then I get a response from my friends: "Hey, long time, haven't heard from you." I've injected a machine to reconnect and have that human interaction. For the most part, for the use cases that I've seen, it does the job.

2019-04-28 11:49:00 UTC
author avatar
Real User

If I was going to give any advice to someone who was just about to utilize the software, I would say that the most successful organizations that apply this technology make it an entire team effort. It's not started in one business unit. And if it is, it's socialized across the enterprise. That's the quickest way to scale: getting everybody onboard. The second-biggest thing is that the most impactful projects you will get will come from your people, your internal workers. And until you get them to understand what the software can do and its capabilities, it's going to take you longer to scale your program. So make sure everybody's socialized, and make sure everybody truly understands what the software can truly do. They're going to give you the best opportunities to benefit from it. Deployment should definitely be done using the support of experts. Even when I owned my own RPA program, and I wasn't in a consulting capacity, I still reached out to a third-party to get support. While setting it up is something that you can do internally, given that most objectives include speed-to-market and quick scaling - wanting to see results in 60 days instead of six months - it's going to be very difficult to do alone, especially if your goal is to have 100 bots in a year. If your goal is ten, you can probably manage it. It's important to use experts if you are looking to rapidly scale. I have implemented UiPath in virtual environments, including on-prem, Azure VMs and servers, SQL-based data storage, as well as AWS. I've never had any issues with the responsiveness or the application having any problems operating. The biggest consideration that you have when trying to deploy robots in a virtual environment is making sure that your architecture is sound. You have to integrate through severs and you have to take into consideration firewall updates. And then there's interacting from the cloud if your applications are on-prem. You have to make sure that the bot doesn't have any issues. But if your architecture is solid and your infrastructure is set to support the applications in a cloud environment, there shouldn't be any issues. You wouldn't notice any difference compared to having them on a desktop on-premise. I would agree that UiPath eliminates human error, but I would add the caveat that good code eliminates human error. I've been doing this for a while and I've seen bots that mess up. It's in your delivery methodology. If you have a sound delivery methodology - you're going through a rigorous UAT cycle and are having outputs audited by the subject matter experts - you should literally get to zero errors. Maybe you will have five percent exception cases, but your error percentage should be zero. Having worked with all the tools, they all have little niche components. As long as UiPath continues to focus on knowing what the next wave of technology is that businesses really need to use to be efficient, and they start embedding that skillset in their software, that's all you could ask for. They need to stay in front of the power curve of technology, which is impossible, but they're trying. I've never had a bad issue with UiPath. My experience with them has always been pleasant and engaging. They're never stuck at just giving you software, showing you how to use it, and then walking out. They're always focused on improving your business. If you focus on that, and focus on generating value, you can't lose. Automation technology is the number-one driver across an organization now. Trying to find ways to do more with less has been the going mantra for organizations for years now. It's no longer feasible to simply run operational efficiency or Six Sigma projects to try to get gains. The only way that you're going to get significant gains is going with an automation-first approach. That's where I see a lot of organizations headed, even spending more on RPA software than on cloud implementation. It's a very big focus, and I don't see that slowing down any time soon. On a scale from one to ten, I would you rate UiPath as an eleven. It's excellent software.

2019-04-28 11:49:00 UTC
author avatar
Consultant

Because we are spending so much time on debugging, it has not saved us time yet. We just use Unattended Robots, not Attended Robots. I am not using the UiPath Academy because I do not put in the robots. I make sure that they run in the background. I do know some of my colleagues are looking at using the Academy, but they have to find time for it.

2019-04-10 08:55:00 UTC
author avatar
Real User

RPA appears to be working, as a technology, but it is still too immature to say that it is beneficial as many people portray it to be. It is still in the making, but it is not there yet. Right now, we don't have a solid business case on RPA, as a technology. Maybe, in the future, but it has given us a lot of challenges so far.

2019-04-10 08:55:00 UTC
author avatar
Real User

Play with it and have a playful nature. Acknowledge that you don't know what you're doing with it, then just acknowledge that you're going to make mistakes. The only difference between being good or great at this solution is your ability to learn from your mistakes, because you will be making mistakes. Also, you will be overpromising when working with this solution. For automation technology, in general, the system landscape is quite wide. We are just starting to put RPA on the shelf for automation. We are pushing a machine-first approach. RPA is the sort of tool on the shelf now helping us become a more efficient customer-oriented company. It is a tool in the landscape with plenty of existing tools, but this is the one that is the most easily accessible for the business people. We built ourselves some automated documentation, and it was fairly easy to copy. One of the things that people start doing is documenting what they're doing in an organization and updating the documents, then freely sharing them. We would like some sort of automated documentation, as this would be helpful.

2019-04-10 08:55:00 UTC
author avatar
Real User

Just do it. Start with a PoC and do the trial. It's easy for a technical person to look into it. Every person that can do programming can learn RPA in a short amount of time. It is an open platform where you can do a lot of stuff. We don't use Citrix. We run the application on virtual machines. The implementation was good.

2019-04-10 08:55:00 UTC
author avatar
Real User

The automation technology at our organization is pretty good. We use a set of combination batch/cron jobs for a Google Cloud platform together with some AI automation tools, like Dialogflow, in combination with the RPA tools, like UiPath. It is a very good product and very much stable. I love working with it. Though, it still has some limitations when it comes to integrations and development. Sometimes, you find yourself in a situation where have to add a bunch of code to make it work faster, or you will be stuck with it dragging and dropping. While this works in most cases, for the 20 percent where you want to add code, it does becomes annoying.

2019-04-10 08:55:00 UTC
author avatar
Real User

I have been working with this solution for 11 months. I did not know about this solution before working as an RPA Developer. Now, you can challenge me on anything UiPath related, and I will find a solution. It is so easy to learn new things. It has good usability.

2019-04-10 08:55:00 UTC
author avatar
Real User

My team uses the UiPath Academy and find it good and helpful. Automation in our business is a new thing.

2019-04-10 08:55:00 UTC
author avatar
Real User

Get buy-in from your leadership early on, because it's very hard to get stuff done without it. We are only using Unattended Robots at the moment. However, we are very excited about Attended Robots getting a foothold. It is something that we want to investigate more, since Attended Robots are feasible in our organization.

2019-04-10 08:55:00 UTC
author avatar
Real User

UiPath is quite a customer-centric company.

2019-04-10 08:55:00 UTC
author avatar
Real User

We have a huge strategy on digitalization, so automation technology is very important. It's a common goal: Optimizing and putting stuff into categories, which can be optimized. While I believe it has been helpful in the elimination of reducing human error since it is doing the same task every time, I'm fairly certain we didn't have many error previously. I am a developer, and I find the product pretty easy to understand since I understand the logic of data containers and data types. However, I have been speaking with a lot of our business partners on the business side, and they are finding it hard to use.

2019-04-10 08:55:00 UTC
author avatar
Real User

Start small and make time to do things right from the start. The infrastructure and developer culture can vary massively from one RPA team to another, and it is really important to establish healthy code guidelines, test and operation manuals, etc. from the start. At my current company we are just starting up, getting everything right, which is very exciting, and I can see how different (and better) we are doing things that at my previous employer.

2019-04-10 08:55:00 UTC
author avatar
Consultant

Try out different vendors and their labs. See how it fits to the processes that you are trying to automate right now. Some applications are better at old mainframe systems, and if that's what you will be focusing your efforts on, then maybe UiPath isn't the best vendor for you. There are others who focus more on that sort of environment. So, be realistic about what you want to automate, and choose your use case initially from that. We see the biggest benefit right now from Unattended Robots, but that's all we use. In the very long-term, Unattended versus Attended Robots will be able to generate a greater benefit. However, with the current licensing costs, they will need to change for it to be a positive business model. We have to be able to move licenses from one person to another. If we have to apply a fresh license to each person in the workforce, with our budget, it will not be possible.

2019-04-10 08:55:00 UTC
author avatar
Real User

We are only using Unattended Robots. Though, I can really see a use case for Attended Robots, especially with these cases where there are a lot of errors. The user could help the robot and we can process the case, instead of having in error. It is really easy to use and get started with, but if you want to build up more complex processes, you need to have a bit of a development background to make it easier to understand anyone other than yourself.

2019-04-10 08:55:00 UTC
author avatar
Real User

The support that we get from the company is good, and it does everything that we expect it to do. It seems to be a very good product, so far.

2019-04-10 08:54:00 UTC
author avatar
Real User

Dive in, start working with it, and get experience along the way. Just working with it, you will get a lot of great ideas. Our automation technology is at its beginning stages. There is huge potential for us with it. We need to start looking at our HR processes. We have someone on our team who has just start to use the RPA training in the UiPath Academy.

2019-04-10 08:54:00 UTC
author avatar
Real User

It is one of the best tools which any RPA developer can use currently.

2019-03-28 08:15:00 UTC
author avatar
Consultant

If you are starting RPA and have no budget for POC, then blindly go with UiPath.

2019-03-28 06:37:00 UTC
author avatar
Real User

If mobile automation is included in UiPath, it would be great.

2019-03-28 03:23:00 UTC
author avatar
Real User

Bring down the licensing costs.

2019-03-18 09:17:00 UTC
author avatar
Real User

* UiPath is easy to learn. They have the UiPath Academy (online courses) which is easy to follow, and it helps to learn how to use the platform and what an RPA is. * There is an official forum too! So if you have any doubt, there will always be someone to help you to solve it.

2019-03-17 19:11:00 UTC
author avatar
Top 20Real User

UiPath itself providing some activities to write coding and all. I suggest when we do an RPA solution, making use of such kind of activities which would increase the stability of the code.

2019-03-15 02:19:00 UTC
author avatar
Top 20Real User

If your company is looking for a fast, intelligent tool that has an active community to help you, UiPath is the best option.

2019-03-12 00:20:00 UTC
author avatar
Real User

No.

2019-03-11 10:16:00 UTC
author avatar
Top 20Real User

Don't use the recording for full automation because the 1000-time process records will be developed too slow.

2019-03-08 05:11:00 UTC
author avatar
Consultant

There could be an improvement on the library packages and other built-in options.

2019-03-06 19:01:00 UTC
author avatar
Top 20Real User

They are also introducing AI/ML to the product. It's time to start using this so we can grow with them.

2019-02-16 15:33:00 UTC
author avatar
Top 5Real User

UiPath is bringing up a lot of new features and which the competitors have never thought off, maybe releasing in the 2019 last quarter.

2019-02-05 16:11:00 UTC
author avatar
Real User

My advice for future UiPath users is to get familiarized with all documents and online courses provided by UiPath because it's very valuable knowledge.

2019-01-29 21:07:00 UTC
author avatar
Real User

The Community Forum and the Academy are great resources to get users experiences and support and should be consulted before starting new projects.

2019-01-17 01:44:00 UTC
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Real User

This solution works very well.

2019-01-15 11:52:00 UTC
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Real User

It is a good product. I think if it could stream, rather than being stateless, it would be appreciated.

2019-01-10 08:22:00 UTC
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Consultant

Citrix automation is something complicated. This is something that is a little bit volatile, but UiPath, I think, is one of the best, if not the best in the market to resolve that. UiPath allowed with database activity to get the SQL to obtain the data directly. Just getting the data we weren analyzing was taking the end user several minutes and 10 seconds for a SQL query to get all the data. Then you can do the checks. This was incredible. Actually, the task was estimated at about 10 minutes, and the robot was doing it in 10 seconds. I think what makes UiPath so great is not only technology. For me, they have better tech. It's not only about that. The first thing is they are a very open company. They are very open to customers. They have a community version that you can download for free. You can go home and try UiPath yourself. I don't think is as easy to do it with other vendors, other tools. Most of the competitors did not take the web approach. If you are familiar with the technology, you know you would rather use a web application. Now on my phone, I can go to the Orchestrator and start a job. This is not possible for other competitors as far as I know. I would give it nine because perfection does not exist, but they can still try to do it, to reach it.

2018-11-22 07:19:00 UTC
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Real User

We did not yet implement UiPath in Citrix, we have Citrix in our environment, we work with Fujitsu too because there are some aspects that you need to take into account. I would give it an 8.9 because the extractor is not there, probably now with the extractor I would give it a 9.3. In terms of what it is as options, as I said, I think they are the only player at this moment that has attended, unattended, and an orchestrator, you can customize it.

2018-11-22 07:19:00 UTC
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Real User

Citrix environments are quite difficult. It takes more time to develop the bot itself. Accuracy's maybe a bit of an issue there, so from a Citrix type of environment, I'd probably try to avoid it from my side, but it's just because I don't like to work with the images. I'd rather work directly within hotkeys or whatever. I think I would rate the product probably at about an eight, which is coming down to the usability. It's really easy to use. It is easy to implement and roll out getting people involved. I think there is drawbacks in terms of the understanding of where the process is, so it's maybe on our side, understanding the process and which processes are suitable for the bot and what the bot will be able to do then with those. I think taking a subject matter expert and giving them the expertise to build bots limits your ability to understand the full capacity of the product. I think there's a lot of things changing within the product very quickly and to keep up with all of the enhancements that you're making makes it a little bit difficult, but over all, it is very good, and if you apply correctly to your processes, you will definitely seen an improvement in your process and return on your investment.

2018-11-22 07:19:00 UTC
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Real User

We have a best-of-breed platform. It has other products in it, as well. UiPath is one of our key products and platform. What we want to give our customers is a comprehensive portfolio of end-to-end capability. This is across simple RPA to more robust AI-based process automation scenarios. To be able to do that, we have to have a best-of-breed capability. You know, we will be plugging in the right components. UIPath is a core component of that. We are early in the journey with UiPath, We've had it for a few months, and I would say on our basis, I would definitely give it an eight. We are very happy with the product so far and we hope to do much more with it.

2018-11-22 07:19:00 UTC
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Top 20Reseller

We're very, very happy with the product. It does exactly what we want it to do, and it allows us to sell UiPath, or sell RPA in the way that we want to. We're not being dictated by the manufacturers to how we have to sell their product. We know our customers best, and we believe that our methodology is the way forward. That's the flexibility we get with UiPath.

2018-11-22 07:19:00 UTC
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Consultant

I would rate the product nine out of ten. The rapid deployment and the scalability are huge features. The only reason I wouldn't give it a ten is because when it comes to bugs in the product, we don't necessarily get fixes until the next release. So, there's not always a maintenance fix release.

2018-11-22 07:19:00 UTC
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Top 10Real User

I would rate the product eight out of ten. I am scared not to be too subjective because I would go for a higher grade. I still see some room for improvement. I still see some need for integration with other solutions, but I would certainly recommend these to all my customers, comparing it to what the competition has.

2018-11-22 07:19:00 UTC
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Real User

Use the forums and surround yourself with people who are technical. Use UiPath Support a lot because, if you don't have a programming background, it can be difficult to figure out how to organize your development in a stable way. If it's not stable, it's going to give you a lot of headaches trying to constantly maintain it. For UiPath, we have about three different teams of developers in my department. Each team supports a different group in that department and each team consists of about three developers. In terms of maintenance, we're maintaining our jobs. Once we deploy a solution, we're currently maintaining it ourselves. Whoever develops the project makes sure that it's working, but we're also looking at other solutions for maintenance where we would give it to another team. All they would do is make sure the robots are running. We've used UiPath RPA Academy training and it's a very good tool to figure out how well you know UiPath. I wouldn't use it as something to learn the tool, because there is a lot more in UiPath than is in Academy. But I like Academy because it confirms what I've learned is the way it's supposed to work. It gives you a good basic foundation. I would rate UiPath as a ten out of ten. I think it's the best RPA tool out there, although I have not used the other one that people talk about, which is Blue Prism. From what I can tell, they're about equal, but my experience is with UiPath and I like it a lot.

2018-10-10 07:36:00 UTC
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Real User

Look at what it is you're trying to achieve. Do due diligence on the assistance that you're going to interact with, the infrastructure that you're going to be managing, and then actually go out and have a look at a few providers. One of the really strong things about UiPath is that they provide evaluation licenses. There's absolutely no reason why you shouldn't try it before you actually start doing it in anger. We have solution architects, senior developers, developers, business analysts, consultants, help desk, help desk supervisors, infrastructure, and a data center involved. For maintaining and developing UiPath there are 15 people who report directly to me, but the entire support structure is probably closer to 35 people, maybe a little bit more. In terms of Academy training, we've done the basic and we've done the advanced training as well. The basic training is phenomenal. I think it's groundbreaking. The online university, in my opinion, is revolutionary in this area, when you look at some of the offerings that other providers have. The advanced training was a little bit of a let down for us. We just didn't get out of it what we were expecting to get out of it. It just didn't achieve what we thought it would, especially for the price. Our expectations were that we would actually be able to sit all our developers in a room and do a process that we had already done, re-engineer it, and make it better. And that never materialized. It was just a little bit of a letdown. But the university piece is absolutely phenomenal. Overall, UiPath is a very strong nine out of ten. I'm one of these people who doesn't ever leave a five-star review, there's always room to improve. Still, the nine is a very strong nine. This has become our weapon of choice. That speaks volumes.

2018-10-10 07:36:00 UTC
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Real User

There are three points that I always have my clients identify to determine if this is a good approach for them: * Does your process have a lot of manual steps involved? * Are they repetitive in nature? * Are they rules-based? If these three are checked off as "yes," then they qualify for RPA. It's as simple as that. Regarding UiPath RPA Academy training, I myself am certified by UiPath at all levels of certification which are offered by the LMS system. All my workforce is certified by UiPath as well. It's very intuitive and very easy to follow through and complete the courses, compared to the competitors. In terms of staff required for development and maintenance with UiPath, for a small to medium-scale bot, we have around two developers working at any given point in time. Developers, here, also play the role of testers because it's an Agile implementation and a single person wears multiple hats. So there is one business analyst, there are two developers, and that's pretty much the team. We are very lean. The important criteria when selecting an RPA vendor are the scalability, stability, and hosting and licensing costs. Hosting and licensing costs come at the end of the list because people are more concerned about whether the solution works or not. They always want to see a proof of concept and see that it's working. Then they get that sense of trust. I've been using RPA for almost five years now, pretty much from the time where North America did not know what RPA was. UiPath has stood out and exceeded expectations, always. It's the best. Hands-down, go with UiPath. Don't even think about others.

2018-10-10 07:36:00 UTC
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Real User

Focus on your objectives. Don't consider UiPath or RPA as just a shiny technology. You need to know what is it that you want. What are your business objectives? That is the first thing you need to determine. Second, you need to set very realistic goals regarding what you want to accomplish. Thirdly, don't wait for a long period of time. Get started. You need to get into finding success as soon as possible. Find the low-hanging fruits, create a few bots, demonstrate the value for people, and then look at scaling up. The pitfall I see with many of our clients is that they want to think big, do automation for 50 processes at once. But they get a lot of organizational resistance. The key here is to start small, show success, and build on top of those successes. Almost all companies recognize that there is a need to invest in automation, both RPA-type automation and cognitive automation. When we work with them we try to understand what their strategic objective is. Is it about improving time to market? Is it about improving efficiency? Is it about improving customer experience? Or is it about improving the cost structure? In some cases, it is a combination of all of these. Determining that is usually our starting point. Then we can deep-dive into what the process areas are where we can get the maximum benefit. All the companies we deal with are focused on improving their cost structure, so cost-saving is the most important criteria that our clients articulate. But in many cases, clients talk about improving the efficiency of their workforce or being able to respond to their customers' needs. From there, we do an opportunity assessment, identify some of the key, low-hanging fruit where they can benefit. We prepare a value case which could be anything, depending on the client. It could be related to cost savings, it could be related to time to market, etc. Then, as we implement, we set up a value-realization office to track the benefits very closely. Despite all the new hype happening around upcoming RPA and automation tools, what we have seen is that clients usually do not have the internal workforce that is trained and that really knows the best practices that are involved. That is where they look to partners, like us, to bring in their skills. When we start working with the clients, we start in a 70/30 model where 70 percent of the team comes from Accenture and 30 percent of the team comes from our clients. To begin with, when our clients start a proof of concept, on average the team size is usually about six to seven people, including the IT support functions that are involved. I rate UiPath a ten out of ten because of multiple factors: ease of development, ease of maintenance, robust security, and a very good installed client base. These are the factors that actually lead to a perfect score.

2018-10-10 07:36:00 UTC
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Real User

Dive in and get going. We have used UiPath RPA Academy training and we like it. It gets us about 80 percent of the knowledge that we need, and then we have a group of in-house folks that will teach people who complete a class how our policies and our procedures are rolled into the tool. It's changing daily but we have about five developers. We have business users who are now being trained to do development. They're actually working on developing their own task now. In just a few months, we'll probably have 15 to 20 developers. We've been pretty pleased with the product. The lack of stability is our biggest issue. There are external issues that cause that, so we're not surprised by it. We were expecting it, but that's the biggest issue.

2018-10-10 07:36:00 UTC
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Real User

I think it's the best RPA solution that I've looked at and I would suggest that you take a hard look. It's easy to start working with it. You can get it stood up pretty quickly and you're going to reap benefits right away. This is a fast-growing industry, so staying on top of, and executing, plans is important. So far, from what I've heard regarding the roadmap, UiPath is certainly on their way to doing that. Right now, we're in an interesting spot where a discussion point is how much our customer will own of what we sell to them. We're developing bots right now. The infrastructure, in our use case, typically, is owned by the customer. For us, it's about educating our customers on what we can help them with in terms of infrastructure: We can run it ourselves or they can own it. A lot of our customers want to own that infrastructure. I think of all of the things it can do - the integration with different applications, solving what are important problems, and saving many labor hours for those who are using it - and they are the main reasons I rate it a nine out of ten. The only reason it's not a ten is it's not totally done by someone that doesn't know technology and programing. I think they'll get there but you still need some skill sets in your organization.

2018-10-10 07:36:00 UTC
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Consultant

* The company culture: We are an extended family, not just a partner. Their entire team is available to us. * As a product, it is really coming up in the market with a different architecture, most which is .NET and C#. For a lot of my developers, it is easy condition for my team to learn more quickly. We have not really used the Academy. My team was able to learn on their own. * The product has more in terms of supportability, predictability, ease of use, and overall culture of organization. We have not really seen anyone moving from Automation Anywhere to displays or some other product. Our customers want to see: * Whether it is a viable product. * Does it make sense for their business. * If it does makes sense and are there other companies, why should they go with UiPath? * What are the benefits compared to other products? * What is the benefits that it is giving to the customer? If I can layer all of those decisions, then I have walked them down the path of the realization of ROI and why they should be doing UiPath. So, it is an easy sell.

2018-10-10 07:36:00 UTC
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Real User

Try it out for yourself. Just go and download the community edition, install it on a computer, and within a few minutes you can have simple automation up and running using the recording tools, etc. Anyone really can do something just to see what it's capable of and see what RPA is. Try it out for yourself. It has exceeded my expectations. Early on, I didn't have high of hopes for anything I could do which is rule based and have the robot to do it. Yet, I keep trying to come up with anything can't be done with a little bit of effort or through some other activities, especially with the availability of the community, which can leverage someone else smarter than me, who has figured out how to get it done. UiPath can do pretty much everything another tool can do plus a whole bunch of extra things.

2018-10-10 07:36:00 UTC
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Real User

Make sure you have your infrastructure correctly set up and that you are ready to scale up, because it will grow. Ease of use has met our expectations. It would only exceed them once we see the new features come in and they all work seamlessly together. Every release gets better, which is what I want. This is now a cognitive solution. It's leading in the industry, but there's still room for improvement. However, I know they're getting there.

2018-10-10 07:36:00 UTC
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Real User

The most important criteria for clients when selecting a vendor is usually licensing, but also: * Flexibility * Scalability * Ease of use These three criteria help a lot when positioning UiPath. Give it a try, especially for new people joining the RPA community. If you don't try it, you will never learn how to actually do it. That is the good thing about UiPath; it is simple and easy to learn. It has exceeded my expectations: * I have used other RPA tools in the past. The user interface is simple and allows people to learn from it faster than other applications. * It is stable when you create the bot in the first instance. * Its error handling process is easier to create.

2018-10-10 07:36:00 UTC
author avatar
Real User

UiPath keeps growing, so it has met and exceeded our expectations. Look into the data web scraping. I don't think another tool has that feature and we use it a lot. Data web scraping was probably the bonus of why we went with UiPath.

2018-10-10 07:36:00 UTC
author avatar
Real User

It does what we designed it to do. It has worked flawlessly, except when somebody changes the actual website that we are reading. I would start small. As someone in the conference said, "Don't expect in two weeks you're going to have miracles." In the beginning, put the time and investment into it and do it right. Once you have one victory, then that's where you start looking to train people in the company on what the benefits are, so you could get ideas flowing in their minds. Stress you are trying to automate the boring, mundane, painful jobs that they wait until the end of the month to do because they don't like doing them. Stress what you are trying to automate, and show that you will automate their whole job.

2018-10-10 07:36:00 UTC
author avatar
Real User

Check the use cases, like cases of successes that they had with other companies first. It can be useful for them in making a choice. Most important criteria when selecting a vendor: * Product stability * It can't be complicated.

2018-10-10 07:36:00 UTC
author avatar
Real User

There is a lot of focus on new features going forward, integrating more with AI, and that's great. Get started using the product yesterday. You're already too late.

2018-10-10 07:36:00 UTC
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Real User

It is very easy to learn and easy to adapt. For example, if we have to open a browser, we need code. If we are using Selenium, or some other programming that you have to write code for, it could be 30 or 10 to 15 lines of code. But in UiPath, there's true ease of use. It is as simple as dirt.

2018-10-02 19:04:00 UTC
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LeaderboardConsultant

It has a lot of community support with a lot of help available. It is a very mature tool. The academy for UiPath is very good place to start with UiPath. It is easy and the learning curve is quite low.

2018-08-16 08:29:00 UTC
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