If you were talking to someone whose organization is considering xMatters IT Management, what would you say?
How would you rate it and why? Any other tips or advice?
At the backend, this service is initiated internally, but the notifications and alerts are sent externally to the vendor through web service calls. My advice for anybody who is implementing xMatters is to be sure that they have a very clear plan on how they want to process whatever communications they're doing. The tool can do almost anything but you have to come to the table with the process well-defined, before you being implementation. I would rate this solution a seven out of ten.
Put together a comprehensive knowledge base to help your end-users get acclimated with xMatters.
DevOps means that the person who's developing the software supports the software. When an event occurs that might result in an outage, xMatters engages people on that event so they can resolve it before there's an outage. Certainly, it's been a very stable solution, very reliable, very flexible. It comes from a company that practices Agile development, so they're very fast to deliver new features, as well as any bug fixes, should any arise. I think the only challenges we've ever run up against is some compatibility with mobile devices and the providers they've had. Usually, that's the mobile device provider's problem, not xMatters'. I would give it a nine out of 10, only because there are some devices that are not supported.