What are the differences in purchase and maintenance costs for ServiceNow and JIRA Service Desk?
I have experience working in the education sector.
We are currently evaluating ServiceNow and JIRA Service Desk. What are the differences between the two products in terms of purchase and maintenance costs?
Security Governance Risk Managment and Compliance with 51-200 employees
User
2020-01-06T21:45:06Z
Jan 6, 2020
Currently, we work with REMEDY in Totalsec, it is the ticketing tool that manages the Operation processes in Totalsec.
We are evaluating SERVICE NOW, as we are looking for new features to control our tickets. It is my first approach with SERVICE NOW, but I have seen it operatively very complete and at a price similar to REMEDY. At the moment I have not worked with JIRA.
From my experience, I believe that as long as you have documented processes that work in line with best practices, the platform to use should allow you to have very orderly and beneficial management for your business.
Vice President Information Technology with 11-50 employees
User
2020-01-03T14:08:06Z
Jan 3, 2020
ServiceNow is an expensive ITSM tool and JIRA Service Desk will be good to have to development projects. Now a day organizations look for tailored solutions as per their IT needs.
Senior Functional Analyst at a computer software company with 201-500 employees
Real User
2020-02-18T20:13:47Z
Feb 18, 2020
Jira Service desk supports ITIL and gives you many templates for different helpdesk scenarios, allows to creates issues using the email. The implementation of Service Desk is easy and intuitive
We performed a comparison between Jira Service Management and ServiceNow based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Ease of Deployment: Jira Service Management users mostly note that the initial setup is very simple and straightforward. ServiceNow users note the initial setup can be complex because it has a lot of content and out-of-the-box configurations.
Features: Users of both solutions are generally happy...
Currently, we work with REMEDY in Totalsec, it is the ticketing tool that manages the Operation processes in Totalsec.
We are evaluating SERVICE NOW, as we are looking for new features to control our tickets. It is my first approach with SERVICE NOW, but I have seen it operatively very complete and at a price similar to REMEDY. At the moment I have not worked with JIRA.
From my experience, I believe that as long as you have documented processes that work in line with best practices, the platform to use should allow you to have very orderly and beneficial management for your business.
ServiceNow is an expensive ITSM tool and JIRA Service Desk will be good to have to development projects. Now a day organizations look for tailored solutions as per their IT needs.
If you need an ITIL aligned helpdesk system, codeless customizations and cost-effective, check out ManageEngine Servicedesk Plus.
JIRA Service Desk gives you a better monetary deal.
I don’t know the answer, but I assume JIRA will be significantly less money.
Jira Service desk supports ITIL and gives you many templates for different helpdesk scenarios, allows to creates issues using the email. The implementation of Service Desk is easy and intuitive