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What are the pros and cons of MS dynamics vs. Salesforce CRM?


I have extensively used Salesforce and Siebel but I do not have much experience working on MS dynamics. One of our clients wants MS Dynamics to be part of a CRM tool evaluation.

 How does MS Dynamics experience compare to Salesforce, in terms of Features, Usability, Performance & Availability, Cost Model, Compatibility with different mobile devices & Integration with other back end ERP?

ITCS user
77 Answers

author avatar

Lots of good information already presented!

We work mainly with Dynamics CRM and BPM'Online, but have done a little bit with Salesforce, and it also pays to know your competition.

Features - comparable, but it depends upon what you want to do. For example, SFDC has better reporting overall in my opinion, as there are some limitations to the built-in reporting for MSCRM. And sending a quote to a customer is way more difficult that it should be in MSCRM.

Usability - comparable, but SFDC forms seem to load much faster than MSCRM forms.

Performance & Availability - depends if you go MS cloud or on-premise. Cloud would be similar availability, but probably slower loading for MSCRM.

Cost Model - MS wins. you can get the full CRM suite for $110 per user per month that includes Sales, Project Automation, Field Service, Customer Service. And their native mobile app.

Compatibility with different mobile devices - MSCRM has a native mobile app for Android and iOS that works mostly well, especially for looking up data. Can take a while to load after changes have been made. There are some very good 3rd parties that enhance this option.

Integration with other back end ERP - probably comparable to SFDC, but it can also depend on the ERP backend and if you are using MS Cloud or On-Premise. Usually a 3rd party integration tool is used to assist in this, unless you can just program to hit the CRM APIs as needed.

Hope this helps! Good luck!

author avatar

Well, the best CRM is really the one that matches the requirements of your business, because what works for one organization does not necessarily works for another. However, there are some common features that makes one system more attractive over the other. From my point of view, both of them are worth trying, but if you’d like to try some outstanding alternative, I suggest you to take a look at bpm’online sales https://www.bpmonline.com/sales/ - it’s a cloud CRM that includes out-of-the-box processes that serve as best practices for lead management, opportunity management, quote management, order and invoice management and so forth. Your sales team will definitely appreciate the pre-build processes that enable companies to jump start using the system from day one.

author avatar
Top 10Consultant

We work with both platforms, we can do almost all applications with either platform.

Features - Comparable
Usability - Comparable
Performance & Availability - Comparable
Cost Model - Microsoft is Less Expensive
Compatibility with different mobile devices - Microsoft needs third party tool for full functionality
Integration with other back end ERP - Comparable

author avatar

It depends upon what you want to achieve. As well I am certified Siebel Core consultant and have worked wih SFDC and MS Dynamics, still all the three caters various features unique in their own way. Having said that if the client is in favour of MS Dynamics then

Features - it is stil evolving and requires considerable changes
Cost - it is defintely comparable with SFDC but not with Siebel as the cost is high in Siebel.
Usability - it is not complex and lots of drag and drop
Features available
Performance - This depends on what the client needs are.
Integration - requires more change and it has it's own challenges

I hope this helps for now. Please feel fee to reach me if you need any further questions or clarifications

author avatar

I am not familiar with MS Dynamics, and have never used it. However, just from a look at the website, this package seems more the equivalent of a Marketo or Eloqua kind of application. At Liquidware Labs, we use Marketo, Salesforce, extended with RainKing.

Not sure if my background would be helpful for this issue, but if this individual would like to speak with me directly about the goal for marketing with CRM packages, then I would be happy to discuss.

author avatar
Real User

Please see the following article: http://learnsf.wordpress.com/2011/05/22/comparing-salesforce-with-microsoft-dynamics-xrm/

A few anecdotes to consider:
*The few MS Dynamics customers I know report that it has a lot of bugs, quirks and really cumbersome to customize
*In one quote/evaluation I've seen, MS Dynamics had a final quote that was one third of a similar Salesforce quote (that is, same number of users, type of licenses, etc)

author avatar

Microsoft Dynamics CRM -
*Pricing based on your needs
*99.9% Service Level Agreement (SLA)
*Microsoft had a pre-developed reporting engine within SQL Server called SQL Server Reporting Services (SSRS)
*MS Dynamics CRM Online is a true Microsoft Outlook application, not just a plugin

Salesforce.com -
*Enterprise Edition - $125/user/month , Salesforce Mobile Classic - $50/user/month
*No Service Level Agreement (SLA)
*Salesforce is repealing Outlook features; for example, users can’t manage opportunities and leads anymore
*Salesforce doesn’t have a concept of a fluid user interface for Leads –> Contacts –> Opportunities

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