2020-10-27T21:38:18Z

What do you like most about Atera?

Julia Miller - PeerSpot reviewer
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PeerSpot user
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11 Answers

BP
Real User
Top 20
2022-05-13T13:33:16Z
May 13, 2022

The most valuable features of this solution are automatic batch matching and unattended support access.

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JH
Real User
2022-02-01T06:55:50Z
Feb 1, 2022

Pricing is definitely my favorite part of it. It is also extremely easy to use.

AV
MSP
2021-09-24T04:03:36Z
Sep 24, 2021

All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance.

AZ
Real User
2021-06-17T23:14:00Z
Jun 17, 2021

I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient.

JC
Real User
2021-06-08T03:08:00Z
Jun 8, 2021

There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out.

DL
Real User
2021-03-22T18:48:00Z
Mar 22, 2021

Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us.

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KB
Real User
2021-03-22T15:37:00Z
Mar 22, 2021

It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated.

DM
Real User
2021-03-09T17:14:00Z
Mar 9, 2021

I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library.

AV
MSP
2021-02-22T08:43:00Z
Feb 22, 2021

Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money.

JC
Real User
2020-11-03T19:03:00Z
Nov 3, 2020

Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts.

EJ
Real User
2020-10-27T21:38:18Z
Oct 27, 2020

I would say it's the number one tool for all ITMS.

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