2017-12-18T16:42:00Z

What do you like most about BMC Helix ITSM?


Hi Everyone,

What do you like most about BMC Helix ITSM?

Thanks for sharing your thoughts with the community!

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22 Answers

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Top 5LeaderboardReal User

This product has helped us to maintain our OLAs (Organisation level Agreements) and SLAs (Service Level Agreements) by tracking incidents, requests, problem records, and change requests, all in the form of tickets.

2020-02-17T09:40:00Z
author avatar
User

Smart IT and the phone app are easily the most valuable features in reporting and tracking ongoing issues.

2017-12-18T16:42:00Z
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