2019-05-16T07:47:00Z

What do you like most about BMC TrueSight Operations Management?


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What do you like most about BMC TrueSight Operations Management?

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99 Answers

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Top 20Real User

The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event.

2019-08-25T05:18:00Z
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Real User

We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant.

2019-08-25T05:17:00Z
author avatar
Real User

From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day.

2019-08-19T05:47:00Z
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Real User

We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP.

2019-07-07T06:35:00Z
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Real User

Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database.

2019-06-12T13:17:00Z
author avatar
Real User

It is breadth. It covers so many different technologies which can roll up into a single console.

2019-06-12T13:17:00Z
author avatar
Top 20Real User

Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it.

2019-06-12T13:17:00Z
author avatar
Top 20Real User

The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution].

2019-05-20T07:59:00Z
author avatar
Top 20Real User

The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud.

2019-05-16T07:47:00Z
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