We just raised a $30M Series A: Read our story
2020-07-22T08:17:00Z

What do you like most about CRITICALSTART?

2

Hi Everyone,

What do you like most about CRITICALSTART?

Thanks for sharing your thoughts with the community!

ITCS user
Guest
1010 Answers

author avatar
Top 5LeaderboardReal User

The way that the user interface presents data enables our team to be able to make decisions significantly quicker, rather than have to dig into the details or go back to the original tools.

2020-12-29T10:56:00Z
author avatar
Top 20Real User

The most valuable feature of their service is their tuning... If we were getting 1,000 alerts a day without them, they tune it until they know what to do for 999 of them, and one will make it through to us per day. That tuning is the most valuable part of their solution.

2020-10-20T04:19:00Z
author avatar
Top 10Real User

My impression of the transparency of the data is that it has good detail. It allows you to see how many events have come in, how many of those events have made it down to their analysts to review, and then however many from their analysts to be able to close out, have been able to been escalated to us. It's a good metric that we can share with my management. They see the value of what the SOC is bringing on top of what my team is already doing.

2020-07-28T06:50:00Z
author avatar
Top 5Real User

The new mobile app is awesome. It is one of the best I've ever seen. It's much better than its predecessor. It's more intuitive, a whole lot easier to navigate and get where you need to go. It's less repetitive and just generally easier to use. It allows me to not have to be sitting at my computer all the time. I can be on my phone or tablet or wherever I'm at. It makes it a lot easier to answer tickets and do that kind of thing.

2020-07-28T06:50:00Z
author avatar
Top 20Real User

There are two parts of CRITICALSTART's services that are most valuable to us. The MDR solution where they monitor our computers, laptops, and users across the board; and their knowledge of Palo Alto firewalls.

2020-07-27T07:17:00Z
author avatar
Top 10Real User

I also use their mobile app. It's very easy to use and very convenient to be able to respond to alerts wherever you are. I love the app. You can respond and communicate, per ticket, with their SOC in near real-time. The response is very quick.

2020-07-27T07:17:00Z
author avatar
Top 5Real User

The quick interaction between the agents is the most valuable feature. If we have questions, they're quick to answer. If we make a change to our system, they quickly make the changes that are necessary to filter the logs correctly.

2020-07-26T08:19:00Z
author avatar
Top 10Real User

There is a team of people who monitor our traffic and processes 24/7, so if anything raises a flag or alert, it will escalate back to me right away. That's the most incredible part: Humans working behind the scenes 24/7 to monitor our networks.

2020-07-26T08:19:00Z
author avatar
Top 5Real User

Outside of using the platform to manage alerts, the feature of the service that we get the most value from is being able to reach out to them and say, "Hey, we might go buy a SIEM," for example. They give us their overview of what's out there, what they've dealt with, what they integrate with, and what that looks like. That's been pretty powerful over the years for us.

2020-07-22T08:17:00Z
author avatar
Top 10Real User

Customer service and their response are phenomenal. I would give their customer support a nine point five (out of 10). Our easy access to their SOC analyst, sales team, and leadership team instills confidence in me that they are there for us 24/7.

2020-07-22T08:17:00Z
Learn what your peers think about CRITICALSTART. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
543,089 professionals have used our research since 2012.