What do you like most about Everbridge IT Alerting?
Thanks for sharing your thoughts with the community!
It's very customizable. For instance, if you're going on vacation this week, you go to your calendar and say, "I'm off this week, make the secondary the primary." And that's done on-the-fly. It's very responsive. It's very user-friendly.
By leveraging Everbridge, with a few clicks of a mouse, we are able to go in and request as many teams as we require to respond to an incident and bring them together to collaborate much faster.
With SaaS, we can implement in other regions without having to physically go to there.
You can configure the tool to escalate if no action is taken within a certain time period. That avoids sending off an alert that nobody deals with and where nobody knows that nobody has dealt with it.
The most important feature, from our perspective, is the integration with our ticketing system. That eliminates wasted motion and time in drafting and sending and finding the right distribution list.
Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that time has been cut down to two or three minutes.
The most valuable feature is automated escalation, as it eliminates a manual process which is prone to errors.
The rotation and replacement options save our managers a lot of time.
The email integration, the ability to launch from other programs using email triggers, was the primary reason we got the solution and it's been really helpful
Valuable features include having the Calendar built in. That allows for on-call rotation to be set once and left alone. Also, Slack Integration enables us to have all the information from an incident and discussions documented through Slack, without input.
The system has a lot of great features and they keep adding to it.
Even in the first few months, we realized some of those benefits around shortening the time to resolution.