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2018-06-11T10:35:00Z

What do you like most about Everbridge IT Alerting?

3

Hi Everyone,

What do you like most about Everbridge IT Alerting?

Thanks for sharing your thoughts with the community!

ITCS user
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1515 Answers

author avatar
Top 5LeaderboardReal User

The post mortem reports are descriptive, indicating who joined the call and when.

2021-04-15T20:24:00Z
author avatar
Top 5LeaderboardReal User

A robust solution with multiple modules that can be leveraged.

2021-01-22T22:52:17Z
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Top 10LeaderboardReal User

The most valuable feature is the support calendars.

2020-09-27T04:09:49Z
author avatar
Real User

It's very customizable. For instance, if you're going on vacation this week, you go to your calendar and say, "I'm off this week, make the secondary the primary." And that's done on-the-fly. It's very responsive. It's very user-friendly.

2019-06-24T12:13:00Z
author avatar
Vendor

By leveraging Everbridge, with a few clicks of a mouse, we are able to go in and request as many teams as we require to respond to an incident and bring them together to collaborate much faster.

2019-06-11T11:10:00Z
author avatar
Real User

With SaaS, we can implement in other regions without having to physically go to there.

2019-03-25T06:49:00Z
author avatar
Real User

You can configure the tool to escalate if no action is taken within a certain time period. That avoids sending off an alert that nobody deals with and where nobody knows that nobody has dealt with it.

2019-03-25T06:49:00Z
author avatar
Real User

The most important feature, from our perspective, is the integration with our ticketing system. That eliminates wasted motion and time in drafting and sending and finding the right distribution list.

2018-12-05T11:40:00Z
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Real User

Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that time has been cut down to two or three minutes.

2018-12-02T07:34:00Z
author avatar
Real User

The most valuable feature is automated escalation, as it eliminates a manual process which is prone to errors.

2018-12-02T07:34:00Z
author avatar
Real User

The rotation and replacement options save our managers a lot of time.

2018-10-28T09:34:00Z
author avatar
Real User

The email integration, the ability to launch from other programs using email triggers, was the primary reason we got the solution and it's been really helpful

2018-10-04T17:27:00Z
author avatar
Real User

Valuable features include having the Calendar built in. That allows for on-call rotation to be set once and left alone. Also, Slack Integration enables us to have all the information from an incident and discussions documented through Slack, without input.

2018-10-04T17:27:00Z
author avatar
Real User

The system has a lot of great features and they keep adding to it.

2018-06-13T12:09:00Z
author avatar
Real User

Even in the first few months, we realized some of those benefits around shortening the time to resolution.

2018-06-11T10:35:00Z
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