What do you like most about IBM SmartCloud Control Desk?
Thanks for sharing your thoughts with the community!
The workflow capability is useful. It's not a manual helpdesk operation. It's fully automated, even when an alarm has occurred. It covers the complete cycle of initiation to resolving the events. This is its most strong feature that is easily integrable with a monitoring solution. It creates tickets, and the workflow feature is the most important one.
The solution has been stable.
The solution is very easy to work with.
SLA integrations, reports, and integration with other applications are the most valuable.
What I like about the Control Desk is that everything is centralized. You have all the requests in one place, you know which ones are for whom and who is working on them.
The brand name is the most valuable aspect of this solution for me. It's IBM. It's a global company that supports this product, it's not something open source or something like that.
We all know it's really hard to get good pricing and cost information.
Please share what you can so you can help your peers.
Let the community know what you think. Share your opinions now!