2019-10-23T05:52:00Z

What do you like most about IBM SmartCloud Control Desk?


Hi Everyone,

What do you like most about IBM SmartCloud Control Desk?

Thanks for sharing your thoughts with the community!

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66 Answers

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Top 5Real User

The workflow capability is useful. It's not a manual helpdesk operation. It's fully automated, even when an alarm has occurred. It covers the complete cycle of initiation to resolving the events. This is its most strong feature that is easily integrable with a monitoring solution. It creates tickets, and the workflow feature is the most important one.

2021-05-18T14:39:42Z
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Top 5Real User

The solution has been stable.

2021-02-19T19:47:17Z
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Top 5Real User

The solution is very easy to work with.

2021-01-14T06:38:31Z
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Top 5Real User

SLA integrations, reports, and integration with other applications are the most valuable.

2021-01-14T00:49:48Z
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Real User

What I like about the Control Desk is that everything is centralized. You have all the requests in one place, you know which ones are for whom and who is working on them.

2020-01-26T09:26:00Z
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Top 20Real User

The brand name is the most valuable aspect of this solution for me. It's IBM. It's a global company that supports this product, it's not something open source or something like that.

2019-10-23T05:52:00Z
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