What do you like most about Infraon Desk?
Thanks for sharing your thoughts with the community!
Infraon Desk is very flexible in nature and can be customized for my needs. The fact that I can customize it the way I want is the best part of the tool for me.
There are a few dashboards and they are helpful because, in our organization, we have different groups of people who need different kinds of dashboards... as head of network operations, I need a top-level view. I want to see how many calls are open and how many calls are pending, on average, and some trend analysis. Whereas a manager in my team might like to see slightly more detail.
We all know it's really hard to get good pricing and cost information.
Please share what you can so you can help your peers.
Can you share with other users what your preferred choice is for help desk software and why? Did you compare it to other solutions?