What do you like most about ManageEngine SupportCenter Plus?
Thanks for sharing your thoughts with the community!
The product is very scalable and stable when used as a help desk once it is built out.
We have found the reporting in this product to be very useful.
The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like.
The most valuable features are the ITIL compliance and billing.
Hi community members,
We need a lightweight ticketing system with superior communication/ticket submission options like chat/SMS/email (for ease of use by end-users).
Having a KB would be ideal and we don't need a ton of depth around SLAs, billing or CRM features. As we're an EDU/K12 organization, price is a factor as well.
Can you recommend a good product/solution that matches the mentioned requirements?
Thanks in advance!
Let the community know what you think. Share your opinions now!