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What do you like most about Micro Focus Service Manager?


Hi Everyone,

What do you like most about Micro Focus Service Manager?

Thanks for sharing your thoughts with the community!

ITCS user
44 Answers

author avatar
Top 5Real User

Incident management is the most valuable because we're using it to manage tickets for an accounting system.

With the reports that are available, it allows us to track and identify trends at the type and item level. It also helps us in managing the workload better than what we had in Remedy, which is what we were using before 2013.

author avatar
Top 5LeaderboardReal User

It can adapt to any process in the organization.

author avatar
Top 10MSP

The design has been revamped in terms of GUI. The current interface is quite easy to read.

author avatar
Top 10Real User

Its flexibility and ease of customization are its most valuable features.

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