2019-08-07T06:15:00Z

What do you like most about NICE Robotic Automation?


Hi Everyone,

What do you like most about NICE Robotic Automation?

Thanks for sharing your thoughts with the community!

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44 Answers

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Top 10Real User

It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer.

2021-05-01T09:39:07Z
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Top 20Real User

It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that.

2021-04-30T18:11:45Z
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Real User

NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built.

2019-09-19T08:40:00Z
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Real User

What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer.

2019-08-07T06:15:00Z
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