What do you like most about RCN Hosted Voice?
Thanks for sharing your thoughts with the community!
A lot of users use the voice to email, that's a nice feature to have. Voicemail will come to me as a .wav file and, if I have a phone, I can just click on the .wav file and listen to it. Or I can play it on my computer. Whether you have an Android or an iPhone, you'll be able to play it.
I really like the portal. It makes listening to your messages so much easier as well as changing your voice mail.
The sidecars on the main phones that we use, the ones that receive the calls, are really important. They help us to distribute calls to people, from reception. That's an important starting point for us.
We haven't had to face any disaster recovery... [But as] a smaller company, it's nice to be able to pay for somebody else to take care of that.
We have absolutely seen less packet loss and higher reliability with this solution... The uptime is excellent. We haven't had any issues. We haven't had any downtime.
The solution’s reliability and disaster recovery are amazing. Since their uptime is way over 90 percent, it builds my confidence. Secondly, since it's cloud-based, it's not my problem if the system's down.
We use call recording. It's important to us because there's information that's passed from the customer to us... It's very important that we get the right information and if there's ever a dispute, we've got that recorded phone call to know if we've done something incorrectly or if the customer misordered.
As soon as we switched over to the RCN VoIP phone system, the clarity and quality of our calls improved and there has been no downtime.
The most valuable feature is the admin platform that we work with. It allows us a very centralized approach for doing things and it allows us to manage and control everything right from the very top.
We like the administrative features RCN has available. It is important that we can balance call loads through programming options, and have full control of our messaging, schedules, etc.