2019-05-16T06:50:00Z

What do you like most about SCSM?


Hi Everyone,

What do you like most about SCSM?

Thanks for sharing your thoughts with the community!

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1010 Answers

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Top 5Real User

The most requested feature from our customers is the helpdesk ticketing system.

2020-03-16T06:56:12Z
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Top 5LeaderboardReal User

Many more features than other comparable products.

2020-03-08T10:06:00Z
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Top 5Consultant

We've been in contact with Microsoft technical support mainly. After doing the research ourselves and troubleshooting, etc., if we can't find a permanent solution, we contact Microsoft to help us fix the issue. Sometimes the issue never gets fixed even by Microsoft. It can sometimes require us to reinstall the solution. However, these are very rare instances.

2020-01-22T12:44:00Z
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Top 5LeaderboardReal User

SCSM is easy to learn because all of the material, including training videos, can be found online.

2020-01-12T12:03:00Z
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Top 5Consultant

A very convenient package like an all-in-one tool but it is actually five or six products acting well together.

2019-11-20T05:38:00Z
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Real User

The solution is quite easy to integrate with other Microsoft products.

2019-10-23T05:52:00Z
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Top 20Real User

The call logging is the solution's most valuable feature. It's very easy to use.

2019-10-22T04:42:00Z
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Top 20Real User

This solution is easy to use.

2019-10-16T06:52:00Z
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Real User

The remote access is one of the features I really enjoy. The pushing of email updates and things like that are very good.

2019-08-26T06:42:00Z
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Real User

This product has helped our organization by allowing people to connect with each other.

2019-05-16T06:50:00Z
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