What do you like most about SCSM?
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The most requested feature from our customers is the helpdesk ticketing system.
Many more features than other comparable products.
We've been in contact with Microsoft technical support mainly. After doing the research ourselves and troubleshooting, etc., if we can't find a permanent solution, we contact Microsoft to help us fix the issue. Sometimes the issue never gets fixed even by Microsoft. It can sometimes require us to reinstall the solution. However, these are very rare instances.
SCSM is easy to learn because all of the material, including training videos, can be found online.
A very convenient package like an all-in-one tool but it is actually five or six products acting well together.
The solution is quite easy to integrate with other Microsoft products.
The call logging is the solution's most valuable feature. It's very easy to use.
This solution is easy to use.
The remote access is one of the features I really enjoy. The pushing of email updates and things like that are very good.
This product has helped our organization by allowing people to connect with each other.