What do you like most about xMatters IT Management?
Thanks for sharing your thoughts with the community!
It reduces the amount of oversight required, and consequently, the amount of time to assign and get a response on a ticket.
The ability to notify teams and monitor those notifications in real-time is valuable. Time-based escalation of notifications helps us resolve issues much more quickly.
It has improved our time to respond. Prior to the use of xMatters, it might take hours or even a day to get someone involved on a problem. Now, it's down to minutes.