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2018-02-11T08:10:00Z

What do you like most about xMatters IT Management?

1

Hi Everyone,

What do you like most about xMatters IT Management?

Thanks for sharing your thoughts with the community!

ITCS user
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88 Answers

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Real User

It reduces the mean time to restore a service. Before, it would probably take an hour to get everybody settled down. With the integrations right now, if somebody flags a major incident, then everyone is on a call in the next 15 minutes.

2021-10-21T22:00:00Z
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Real User

We saw the value by being able to import everyone's schedule into one common central repository and have one tool for all the operational teams, or any team for that matter. It gave us the technology to find out who is on call. The incident management of xMatters' integration was another key aspect, where we could say, "You can configure this when a high ticket fires."

2021-10-20T00:18:00Z
author avatar
Top 20Real User

One of the things that really attracted me is in workflows, you can write your own custom steps in JavaScript. You are not restricted to the steps that they provide. If you can write it in JavaScript, you can pretty much do anything. It gives me flexibility in ways that other platforms don't. For example, the online dashboard system we use is not a widely used one, but they have an API. So, I'm able to write the JavaScript steps to do things like check if a system's in the maintenance window or create an instant on the dashboard or change the status of an instant. I'm not dependent on the dashboard provider or xMatters creating steps for me.

2021-09-23T20:43:00Z
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Top 20Real User

The on-call schedule that they have for groups is amazing in terms of how it works and how it triggers. You don't need to do anything. You just upload the users, and you have the calendar of the schedules. It is amazing how it works and how easy it is to work with this feature.

2021-09-02T04:20:00Z
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Top 20Real User

The Flow Designer is quite valuable, as you can set up integrations and flows without necessarily needing to know about code.

2021-09-01T19:11:00Z
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Top 5LeaderboardReal User

It reduces the amount of oversight required, and consequently, the amount of time to assign and get a response on a ticket.

2020-03-16T06:56:13Z
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Real User

‚ÄčThe ability to notify teams and monitor those notifications in real-time is valuable. Time-based escalation of notifications helps us resolve issues much more quickly.

2018-03-07T09:00:00Z
author avatar
Real User

It has improved our time to respond. Prior to the use of xMatters, it might take hours or even a day to get someone involved on a problem. Now, it's down to minutes.

2018-02-11T08:10:00Z
Learn what your peers think about xMatters IT Management. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
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