Hi community members,
We need a lightweight ticketing system with superior communication/ticket submission options like chat/SMS/email (for ease of use by end-users).
Having a KB would be ideal and we don't need a ton of depth around SLAs, billing or CRM features. As we're an EDU/K12 organization, price is a factor as well.
Can you recommend a good product/solution that matches the mentioned requirements?
Thanks in advance!