We just raised a $30M Series A: Read our story
2021-09-16T11:45:00Z

What is the best lightweight ticketing system with superior communication options for an educational organization?

25

Hi community members,

We need a lightweight ticketing system with superior communication/ticket submission options like chat/SMS/email (for ease of use by end-users).

Having a KB would be ideal and we don't need a ton of depth around SLAs, billing or CRM features. As we're an EDU/K12 organization, price is a factor as well.

Can you recommend a good product/solution that matches the mentioned requirements?

Thanks in advance!

ITCS user
Guest
59 Answers

author avatar
Top 5Real User
2021-09-23T05:54:20Z
author avatarEvgeny Belenky
Community Manager

@Mmusi Kekonnwe, thank you for your answer. Can you please explain why this particular solution?

author avatarMmusi Kekonnwe
Top 5Real User

@Evgeny Belenky It's free of charge open-source and works for us. 
It's very wonderful when interfaced with your email. Users can be assigned tasks straight from email and the support staff is notified of specific issues reported in their sections, without human intervention.

author avatar
Top 20Real User

SysAid

2021-09-20T13:02:18Z
author avatarEvgeny Belenky
Community Manager

@reviewer1616298 can you please share why?

author avatar
Top 5Consultant

You can have a look on it on the following link 




http://beta.servicedeskplusmsp...


2021-09-19T22:22:07Z
author avatar
Top 5Consultant

I would recommend ManageEngine ServiceDesk Plus 

2021-09-19T22:19:21Z
author avatarEvgeny Belenky
Community Manager

@Khaled Mostafa Gaafar can you please explain why?

author avatar
Community Manager

Hi @Sam M Cohen, @Ignacio Torres, @Cheryl Sobkow and @José Rios


What would be your advice here?

2021-09-19T10:06:25Z
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: September 2021.
542,029 professionals have used our research since 2012.