We all know it's really hard to get good pricing and cost information.
Please share what you can so you can help your peers.
You have to purchase it for 12 months, which is an issue because a lot of our customers are on a per-user-per-month type billing. There are a few additional costs. A lot of customers only get the essential licenses, and then they get what they call the application add-ons on top. They have to pay depending on how many customers and applications they want to monitor.
It is definitely a premium solution; it is not an inexpensive product. We have to ensure that we are getting the most out of it in order to justify the cost. However, it is not cheap, especially when you want to install it on all your endpoints.
It's not a cheap product. There are no two ways about that. If you compare it with a couple of the other solutions operating in the space, it might be on the slightly more expensive side, but it is one of those tools where, once you've got it, you understand the true value. You will get that money back. What I would say to people who are thinking of buying Aternity is that it's not always better to go cheaper. Sometimes you buy cheap and you end up buying twice. What we found with Aternity is that, fine, it's on the expensive side when compared to other products, but it's also 16 times more useful. You will get so much more out of it.
The pricing is fair. Their salespeople are very good and they will work with you in terms of getting the best price for you.
Regarding cost, compared to other solutions, Aternity is pretty low. It's definitely lower-cost than others that we looked at, like Nexthink. Nexthink was a very expensive solution. The cost is reasonable. It's what I would expect a solution like this to be. It's definitely not on the higher end, that's for sure. If you do the hosted solution, there is a hosted SaaS-type fee, per license, but it is pretty minimal.
The pricing for the users and agents is reasonable compared to other solutions and vendors.
In my opinion they are asking a lot for their SaaS solution, but I also know that that's the direction they're going. They seem like they're on the high side for what they're providing, but we're not fully implemented. We've got some room for growth. As we grow into using Aternity more, I would hope that we'll be able to do that with costs staying flat. Then it would become more of a return on investment. Their pricing is a little high. Their pricing model has changed from the old style — and all companies are doing this — the older perpetual license plus maintenance, to more of a subscription-based service. They're pricing their subscription a little high right now. The current, on-prem solution is probably a fair price. I need to get more value out of it, so that's where I hesitate a little bit. But especially in the SaaS world, when I looked at some of the pricing, I was a bit taken aback.
For what it is and for all the different use cases, it's well worth the price. We did some negotiation with Riverbed, so we got a decent rate. In addition to their standard licensing fee, initially there was the project implementation cost, to have the support from the Aternity project team.
Pricing and licensing is pretty standard.
Pricing depends on the number of endpoints. With only 200 endpoints, which is what we have, it may be a little expensive. But I think pricing is negotiable; that's what I heard from sales.
What do you like most about Aternity?
Thanks for sharing your thoughts with the community!
With so many APM tools available, it can be hard for businesses to choose the right one for their needs.
With this in mind, what is your favorite APM tool that you would happily recommend to others?
What makes it your tool of choice?