We all know it's really hard to get good pricing and cost information.
Please share what you can so you can help your peers.
I am not involved in the pricing and licensing.
The product pricing is fine. Sometimes, it is very hard to get an overview because there are so many different suites to find out what is the right thing for new customers. It is very hard to find because there are so many different licensing suite names. There is a whole suite, with four to six suite names, and they are all gold licenses and SIM-based licensing. There are very many options for us to choose from, which is good on one side, but on the other side, it is very hard to figure out what the best option is.
I have been told it is a little pricey.
In my opinion, we're paying an awful lot for what we get, compared to other vendors. I don't deal with the pricing, but it does seem to be a bit pricey for the things that we get, especially, when you compare them to other vendors, such as VMware, Citrix, who have all bought up other players in this space. VMware offers AirWatch free as part of their packages. It's difficult to compare them to those because BlackBerry just does this, but it does seem to be a bit pricey in the space, compared to some of the other vendors.
That is where it is a bit challenging for us, because there is a lot of value-add in the product with a lot of different features. With the new licensing model, there seems to be a significant increase in cost, which makes it difficult to push forward and talk with the business to say, “Here are all these other features that we can leverage. By the way, here is the increase in the cost." That is where there are some difficulties, trying to get budget for some of the new features. Then again, the business also comes back wanting to use those new features. I am specifically referring to the good integration points. For now, the business is happy with just mobile device management. We did get a cost for those newer licenses, and the price is up there. It seems like the licensing costs are somewhat justifiable just because of all the extra features that you are getting. If there was a licensing option with MDM only explaining its cost and spell that out in their licensing model, which is user-based, that would probably help customers more. This way they understand what the costs are and why some costs are more and some are less.
The setup was a bit complex because of our requirements. We had to build very strict security. We wanted to do the whole thing with Kerberos, so that you don't have to fill in your Active Directory password on the device, and that was a bit complex. The normal setup is not too complex, but if you want to have an extra-secure process with Kerberos authentication then it's a bit complex. When you want to do it like we did, you need help. I don't think it's really possible to reach that level by yourself. When I talk to our account manager, or with our sales guy, they both say we have one of the most secure environments, and one of the most perfectly built-up environments they've ever seen. So we reached a very good level there.