Manager IT Systems - Change and Configuration Management at a financial services firm with 5,001-10,000 employees
Real User
Top 20
2022-11-28T18:07:27Z
Nov 28, 2022
The licenses are very complex and quite costly. Servers are one license, storage is another, and so on which makes license management quite complex. Building up topologies and licenses is very, very costly. The cost is very heavy on organizations and not viable in comparison to other tools. I rate pricing a four out of ten.
We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license. I rate the price of BMC Helix Discovery a three out of five.
We do need to pay a licensing fee, although I'm not sure what the exact cost is. You have a floating license, which does not cost anything. However, when it comes to fixed licenses, such as licensing for administrators and stuff like that, you have to pay. I can say that they are far less expensive than ServiceNow, which is quite costly.
If a colleague, or even a customer, is sort of entering the idea that they are looking at Discovery, the first thing is BMC offers a trial. You can find a hundred endpoints. It is very low-impact to download and input it in a development environment. Try it out. If you need further insights, you can go to BMC. Make sure you understand your use cases and business cases before you implement something like this. Know why you are trying to collect this specific attribute of this specific server and put it in your CMBD. If you don't have a use case for the information, there's no point in building up large amounts of data if you don't have a reason to.
BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.
The solution is really expensive. We have a yearly license model. If we want to do anything extra, we have to pay extra costs.
I rate the pricing an eight out of ten. All BMC products are expensive.
Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products.
We have a perpetual license for the solution.
The licensing fee is very low.
The solution offers yearly licenses.
The licenses are very complex and quite costly. Servers are one license, storage is another, and so on which makes license management quite complex. Building up topologies and licenses is very, very costly. The cost is very heavy on organizations and not viable in comparison to other tools. I rate pricing a four out of ten.
We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license. I rate the price of BMC Helix Discovery a three out of five.
The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation.
BMC is available for a reasonable price compared to ServiceNow — it's half the price.
We do need to pay a licensing fee, although I'm not sure what the exact cost is. You have a floating license, which does not cost anything. However, when it comes to fixed licenses, such as licensing for administrators and stuff like that, you have to pay. I can say that they are far less expensive than ServiceNow, which is quite costly.
If a colleague, or even a customer, is sort of entering the idea that they are looking at Discovery, the first thing is BMC offers a trial. You can find a hundred endpoints. It is very low-impact to download and input it in a development environment. Try it out. If you need further insights, you can go to BMC. Make sure you understand your use cases and business cases before you implement something like this. Know why you are trying to collect this specific attribute of this specific server and put it in your CMBD. If you don't have a use case for the information, there's no point in building up large amounts of data if you don't have a reason to.