We all know it's really hard to get good pricing and cost information.
Please share what you can so you can help your peers.
I am not sure the exact price we pay for the solution but I know it is in the high seven-figure amount annually.
It is not very expensive and not very cheap. It is somewhere in-between. Some of the features are more expensive. There are also additional costs. If you want to use most of the features, you need to pay more.
It is too expensive for a small business.
Pricing on the licensing depends on how you want to position it. If you are looking for some kind of professional services form the OEM then you would have to purchase that.
If you were talking to someone whose organization is considering BMC Helix ITSM, what would you say?
How would you rate it and why? Any other tips or advice?
Which help desk software would you recommend for this purpose?