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2019-05-16T07:47:00Z

What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

23

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

ITCS user
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1010 Answers

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Real User

The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high.

2021-09-16T17:59:41Z
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Top 5LeaderboardReal User

We haven't yet established what the final cost would be for licensing this solution, we're still working on that.

2020-12-02T23:18:40Z
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Top 20Reseller

I would advise that you really give a lot of thought to how much you want to monitor and what the anticipated growth in monitoring requirements will be. These things should be considered in the planning phase and, accordingly, you should decide what type of environment to set up. The licensing depends on the data streams and the event streams. If you are monitoring all the metrics for the monitored devices, the data streams and event streams will increase multifold as well. Therefore, filtering is very important in TrueSight. If you are monitoring the memory utilization for a server, for example, that alone has 20-plus attributes in TrueSight. If you let in all 20 attributes, the number of data streams will increase. If you're really interested only in the utilization metric, you may also be monitoring 19 metrics that you are not interested in and they will add to the data stream and the licensing cost will increase. Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable. I'm not aware of the details of the licensing models of TrueSight's competitors, but our business team says that the cost of using TrueSight is higher compared to its competitors. But that often comes down to the filtering and the sizing. The filtering has to be done very carefully to bring down the licensing costs. The licensing module is good and fairly self-explanatory. It's not very complex. There are different pieces which are licensed separately. For example, Service Impact Management and Application Performance Management are licensed separately. Large customers buy the entire solution with all the features but they don't necessarily use all the features, especially the Service Impact Management. The latter is very difficult to implement and to get value out of. My advice is to consider what features of the solution you are going to use and then just pay for those features, instead of paying for everything without even using it.

2020-08-02T08:16:00Z
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Real User

There are no costs in addition to the standard licensing fees. It's a straightforward contract.

2019-08-25T05:18:00Z
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Real User

We did a five-year, multimillion dollar deal. We haven't licensed the solution's machine-learning and analytics to deploy artificial intelligence for IT ops.

2019-08-25T05:17:00Z
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Real User

We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item. It's harder to see the cost of implementation for other things. So that change of direction is taking place. It doesn't mean the cost isn't there; it's just soft dollars rather than hard dollars.

2019-08-19T05:47:00Z
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Real User

The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that.

2019-07-07T06:35:00Z
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MSP

It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product. We license per named endpoint for most of the products: servers, network devices, databases, etc. You pay for the initial license and maintenance. The way that my company looks at it is we figure out our monthly costs over five years, and right now, we are between five to six dollars. We need to get that down to about four dollars. That's included in the maintenance. There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half. If they could could me to the right price point, there are 10,000 to 15,000 servers that I would install it on.

2019-06-12T13:17:00Z
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Real User

Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30. I wouldn't call it an agent cost because the way they price it is based on the number of things you have connected. You can connect hundreds of things to a single agent but you're paying by the number of things. That's how you use the licenses. So it's really priced by endpoint, not by agent.

2019-05-20T07:59:00Z
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Real User

We pay license fees of between $150 and $200 per asset. In terms of the product's pricing, we don't pay per item and it's not crazy. It's cost-effective enough for us to offer it for free on storage, and we've got some 4,000 storage assets using the product every day. We bought a large block of licenses. Interestingly enough, we provide TrueSight for free for our storage customers. We thought it was that important, to give them the licenses for the Knowledge Module and the policy. We do charge for network and we do charge for servers. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support, which I would highly recommend to a company. Standard support gives you normal support processes, while Premier Support is 24/7. It's at a much higher level of support. For a production environment, I would strongly recommend it. In comparison to the extra cost, the value of Premier Support is very worthwhile.

2019-05-16T07:47:00Z
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