There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM.
Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers.
Senior Engineer at a financial services firm with 1,001-5,000 employees
Real User
2021-10-09T08:01:18Z
Oct 9, 2021
Nowadays, the solution is not so cheap, If can be a bit expensive. When we did some research last year, we noted the pricing was near the top and on the more expensive side.
I'm not so involved on the commercial side of things but I believe the cost could be improved. I'm not sure if it's a currency exchange rate issue but we are in Africa so it's quite expensive.
My advice is to try to test the product a lot, including its procedural dependencies. Advice from some end-users would be very interesting, as it would evaluate the ease of integrations and customizations.
What is a help desk used for? A help desk is a tool that helps businesses organize client interactions so that they can reply and serve consumers more quickly and effectively. Help desks include tools that provide context and insight into customer experiences. They also have tools that allow you to benchmark your support team's performance, ensuring that they are truly efficient in supporting and assisting consumers.
When asked to weigh in on the essential features of help desk software,...
The solution is quite reasonable compared to other solutions in the market.
The pricing is based on a subscription model.
The licensing cost is comparable to other solutions on the market.
There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM.
Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers.
Nowadays, the solution is not so cheap, If can be a bit expensive. When we did some research last year, we noted the pricing was near the top and on the more expensive side.
I'm not so involved on the commercial side of things but I believe the cost could be improved. I'm not sure if it's a currency exchange rate issue but we are in Africa so it's quite expensive.
The pricing is quite expensive. It's so cost-prohibitive we've decided to move away from it.
My advice is to try to test the product a lot, including its procedural dependencies. Advice from some end-users would be very interesting, as it would evaluate the ease of integrations and customizations.