2020-07-22T08:17:00Z

What is your experience regarding pricing and costs for CRITICALSTART?

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Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

ITCS user
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88 Answers

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Top 5Real User

The pricing has always been competitive. They have always been good to us. They will make it a fight. They don't try to hide anything; it's always been fully transparent and well-worth what we pay for it. There are SLAs within our contract regarding the different alert tiers. This was a big factor in our decision to go with this service. They are willing to stand behind their product and team, then put that in a contract. It is evident that they are doing the right thing for their clients. They have not missed any SLAs so far.

2020-12-29T10:56:00Z
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Real User

I think pricing is fair. They're fairly priced. I don't think that they're over. I don't think that they're undercutting other people. I think that they find that they do it at a value that is equal to what they do.

2020-07-28T06:50:00Z
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Top 20Real User

Overall, for what I'm paying for it, and the benefit I'm getting out of it, it is right where it needs to be, if not a little bit in my favor. For what it costs me to actually have this service, I could afford one internal person to do that job, but now I have a team of 10 or more who are doing that job, and they don't sleep because they work shifts. Licensing is always one of those things that you can have some degree of negotiation on. There are hard costs associated with the service because they're paying salaries. I always look for opportunities to improve from a pricing standpoint, but I've not been displeased, so far, with it.

2020-07-28T06:50:00Z
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Real User

You get what you pay for.

2020-07-27T07:17:00Z
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Top 20Real User

The price was less than I would have expected.

2020-07-26T08:19:00Z
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Real User

It costs a lot for what we felt comfortable to spend. We just decided to bite the bullet because we have to do something as a requirement first, and we have to have all our areas covered. In terms of pricing, we probably got a good deal because we are part of a bigger organization now, so we got a discount. But in this case, I guess you get what you pay for. For security, there's a balance somewhere regarding how much money you can spend in relation to how much value it's generating every year. There must be some sort of guideline out there to say what the percentage of IT spending is acceptable. I think it really depends on each company. In my experience with CRITICALSTART, I think if you have the resources to use the service, go for it. Definitely, I think it's worth it.

2020-07-26T08:19:00Z
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Top 20Real User

I've told CRITICALSTART that I think the managed service they provide is cheaper than it should be. It's a really good deal. As far as using them to purchase software and other things that they don't necessarily manage for us, they seem to be pretty on-point with pricing. We've looked at them and put them up against Myriad or some others to see if we are getting good value, and they've always been pretty aggressive. In some cases, I feel they have been able to get us a bit more than another VAR would have been able to get us, because of the relationships they have. I feel pretty good about the value there. Our expectations have been met when it comes to their services being delivered on time, on budget, and on spec.

2020-07-22T08:17:00Z
author avatar
Real User

Their pricing was very competitive with other vendors. Their ability to be creative struck me as being very customer service friendly. Their creativity in pricing and working with the customer to achieve their financial restraint or goals was very creative. There are contractual penalties if their SLAs are not met. This commitment was very important in our decision to go with this service, because not having downtime is extremely important to us. The providers has not missed an SLA in the 18 months that I have worked with them.

2020-07-22T08:17:00Z
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