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2017-12-14T22:45:00Z

What is your experience regarding pricing and costs for Dynatrace?

19

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

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4040 Answers

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Top 20Real User

It's more expensive than other solutions, but worth it. We use full APM monitoring on our primary systems, but only resource monitoring on lesser systems. We shift licenses around our environment when a deeper dive into lesser systems is required.

2020-04-23T07:48:00Z
author avatar
Top 10Real User

We asked for a three-year license, and the price was quite good.

2021-09-10T20:17:03Z
author avatar
Top 20Real User

The solution is a SaaS. If we were to stop paying the subscription entirely, the service would end shortly afterward, based on the contractual arrangements we have with them. Assuming we were not to renew our contract, the facility would just go away. I was not a party to the actual license negotiations or costings. I can't fully answer to the exact cost, to any degree of certainty, other than to say it's not a free product. It's a business. I believe that we have been getting value for money. We do have to watch how we use it. We have to watch that the costs are not substantial. We do restrict where it's actually deployed and how it's deployed. That's part of our management strategy and that's kind of informed by a budget. That said, I'm not aware of the actual budget numbers.

2021-06-30T10:27:14Z
author avatar
Top 10Real User

The pricing is quite high and many customers do not want to pay for it.

2021-06-29T09:30:52Z
author avatar
Top 10Real User

The pricing and licensing are fairly competitive.

2021-06-16T16:21:00Z
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Top 5Real User

Its price is quite high. Although it is worth it, it would be better if its price is reduced. They base their prices around licensing. Their prices are based on agent licensing and consumption licensing. Both of these can be a bit cheaper, but if they are the best in the market, as I consider them to be, I assume that their prices will be higher. They are delivering the product for that price.

2021-05-28T22:15:47Z
author avatar
Top 20Real User

The price of the solution is expensive.

2021-04-10T10:15:27Z
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Top 5LeaderboardVendor

The pricing is a concern because the price of Dynatrace depends on how much memory is in a system. Our customers have systems with over 300 84 gigabytes of memory. In addition, you have to pay the head price, too.

2021-02-24T19:22:31Z
author avatar
Top 10Real User

The pricing could be less expensive, although I do see the value of the solution and its feature sets. However, with more flexibility in terms of licensing, the solution could be more attractive to more customers.

2021-02-11T04:37:31Z
author avatar
Top 5Real User

Financially, Dynatrace was a lot more expensive than AppDynamics. Our business case wouldn't resolve, which is why we decided to renew the licenses with AppDynamics. Dynatrace should reduce their pricing. It should be cheaper. We are no longer using Dynatrace because it was too expensive.

2021-02-10T14:09:01Z
author avatar
Top 10Real User

Although I see the value in the solution, the pricing can be a bit more expensive than other options.

2021-02-05T01:22:41Z
author avatar
Top 20Real User

There is a license cost, which is obviously more expensive than an open-source solution, but for the return on investment from what you get from it, it's a great investment. Of course, it could always be cheaper.

2021-01-08T12:16:24Z
author avatar
Top 10Real User

We have a three-year contract. We have 30 licenses for the full stack and 3 licenses for the DEM unit.

2020-12-03T11:17:35Z
author avatar
Top 10Real User

I think that the price is reasonable.

2020-11-19T11:14:11Z
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Top 10Consultant

The solution is rather expensive. There are less expensive options.

2020-11-17T18:48:19Z
author avatar
Top 20Real User

Consider volume because that is where you will get the most benefit. Doing a point solution is not cost-effective. There are additional Professional Services costs which ensure the solution is configured with meaningful names so you're getting the most money for your investment.

2020-06-10T08:01:00Z
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Top 10Real User

The only limitation with scaling to cloud-native environments is licensing. It all depends on how many DEM units you're willing to license. The more of DEM units that you purchase, the more user data you can collect.

2020-06-03T06:54:00Z
author avatar
Top 10Real User

It is quite costly. Dynatrace was the most expensive, compared to the other products we looked at. But it was also a lot better. If you want value for your money, Dynatrace is the way to go.

2020-05-31T10:37:00Z
author avatar
Top 10Real User

We license it for two environments, typically all of production and all of one lower environment, usually our staging environment. If there is a downside to Dynatrace, the only thing I can think of would be the cost. If it were cheaper, I'd have it in all my environments. I don't think they're charging more than it's worth, by any means. It's just that good software costs money. They have the OneAgent which you buy and install. You can run that in infrastructure-only mode and pay less. The cost is a bit funny, it's calculated based on the memory size of the server you put it on. Sixteen gigabytes of memory, for instance, is one host unit and a host unit costs you, say, $1,000. (I don't recall what the actual cost is, I'd have to look at our contract). There's a switch they've added for infrastructure-only mode, which will cut that cost to about one-sixth or one-seventh of the cost of a full host agent. You won't get the deep-dive response time metrics, but you'll get the infrastructure stuff, which sometimes is all you want. In addition to the host agent fee, which was the first thing I bought, based on the memory size of the server, the other is in metrics that we collect through the ActiveGate plugins. They charge you per metric. So the three principle things they charge you for are OneAgent, how many metrics you collect through the ActiveGate, and digital experience monitoring units, or DEM units. Those are basically the cost of the synthetic things, per test. Those things are quite reasonable in cost. The biggest cost is the OneAgent. The cost to get us up, my first allocation, was under $100,000. My first PO was for about $60,000 and it covered almost our whole production HealthRules environment. We started out with 40 host units and we've grown to 200-plus, and we're a small place. Down the street is a health-related business and I think they have 20,000 host units.

2020-05-31T10:37:00Z
author avatar
Top 10Real User

We are a very big customer. We obviously have a special price point. If there are no corporate requirements to run Dynatrace Managed (operating it yourself), I would definitely go for the size option. For small and medium-sized companies, the size option is probably the cheapest one. You don't need to look into operating it. You don't need to run hardware. It is pay as you go. We looked into what can Dynatrace could actually replace. If the price point is high, think about the impact it would have to the entire organization to constantly replace monitoring tools. If implemented correctly, then it has a lot of saving potentials for the organization. That is something that should go into any ROI calculation.

2020-05-21T06:20:00Z
author avatar
Top 10Real User

Whatever your budget is, you can manage Dynatrace and get value out of it, but you need to manage it to what your needs are. That's the one thing we found. We did not budget the right amount to begin with. It has cost us more in the long run than if we would have been able to negotiate it upfront. But we didn't really know what we didn't know until we'd been using Dynatrace for awhile. Your ability to catch your Session Replay is based on the number of what they call DEM units, digital experience monitoring units. That's where we were short to begin with. There is an additional expense to determining not just the platform subscription but also the number of hosts units that you want to run and the number of DEM units that you need to be able to capture all of the user experiences that you want. In our case, we wanted the ability to capture 100 percent. Maybe in another business someone would only be worried about capturing a sampling of the traffic.

2020-05-21T06:20:00Z
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Top 5LeaderboardReal User

Dynatrace is not the cheapest product out there and it's not the most expensive product out there. In our business, you get what you pay for. Dynatrace has a place for everybody. How you use it and what your budgetary limitations are will dictate what you do with it. But it's within everybody's reach. If you're a small organization and you have a large infrastructure, you may not be able to monitor the whole thing. You may have to pick and choose what you want to monitor, and you have the ability to do so. Your available funds are going to dictate that. The only additional costs that I incur are for additional log storage space, which is like $100 a year.

2020-05-19T07:27:00Z
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Top 5LeaderboardReal User

It's understandable to do a smaller scale initial evaluation. However, as you identify the product value, don't hesitant in your scope and scale to maximize the initial investment and your opportunity to do a bulk investment of the product.

2020-05-19T07:27:00Z
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Top 10Real User

Make 100% certain you understand the cost and limitations of HUs versus traditional monitoring Agents.

2020-05-19T07:20:00Z
author avatar
Real User

Our most important criteria when selecting a vendor are the features and local support of the agency. Those two along with pricing are very important. The reason we eventually chose Dynatrace was for the automatic (auto-baseline) of detection for the API performance issues.

2019-03-12T07:26:00Z
author avatar
Real User

Our annual costs were about the same for both AppDynamics and Dynatrace.

2019-02-24T10:18:00Z
author avatar
Real User

The price could be improved.

2018-12-11T08:31:00Z
author avatar
Real User

The product is pricey, but it is feature-rich, which is why we probably haven't looked away from it.

2018-12-11T08:31:00Z
author avatar
Real User

The pricing and licensing are very expensive.

2018-12-11T08:31:00Z
author avatar
Real User

Purchasing through the AWS Marketplace is excellent.

2018-12-11T08:31:00Z
author avatar
Real User

It is on the high-end of the price range of products.

2018-12-05T11:40:00Z
author avatar
Real User

Purchasing through the AWS Marketplace was a pretty straightforward process. We had no hiccups. I think the pricing is at a fair value for what it is.

2018-12-05T07:52:00Z
author avatar
Real User

Our experience purchasing through AWS Marketplace was good.

2018-12-05T07:52:00Z
author avatar
Real User

While it is quite good in respect to its functionality, there are few area in regards to pricing that they can look at how to possibly change. I have heard it's costly.

2018-12-04T07:57:00Z
author avatar
Real User

* Pricing is still too expensive. * Their proof of concept is still a bit difficult.

2018-05-24T13:43:00Z
author avatar
Real User

They could improve their price ranges, as there is no option for startups or testing.

2018-05-24T13:43:00Z
author avatar
Real User

It is quite expensive for startups.

2018-05-24T13:03:00Z
author avatar
Real User

Look at the product and the product features, not the price. Too often people look at the price and turn away. Dynatrace costs a little bit more than the other products I researched, but it can do far more. Since my last review, I have stood up a competitor's product. My Dynatrace installation is two servers plus my collectors. The competitor's product required seven servers. That is significant when looking at the cost. I feel the price is good for what the product does.

2018-02-07T08:05:00Z
author avatar
Top 20Real User

Pricing can be high, especially for Portuguese standards. But as one says, you get what you pay for. Setup cost is very low considering that it is an almost totally, automatic process. Installing SaaS or Managed is only some minutes away. Given that there is no configuration involved in the agents, you can develop how many you want per hour. It only depends on your IT deployment strategy. TCO is thus much lower than expected. Licensing is very interesting, as you pay only for what is being monitored. A lot of things are given away for no additional cost. If you have a great IT consolidation, it will be pretty cheap. If you have a lot of servers, it will be heavier.

2017-12-14T22:45:00Z
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