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2018-06-11T10:35:00Z

What is your experience regarding pricing and costs for Everbridge IT Alerting?

5

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

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1111 Answers

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Top 5LeaderboardReal User

Licensing cost is driven largely by the number of users in the platform including admins, group managers, and message senders, so you want to consider your needs there. Everbridge did a good job on onboarding support, conducting multiple working and Q&A sessions which helped enable our success.

2021-04-15T20:24:00Z
author avatar
Top 5LeaderboardReal User

This is not a cheap solution. Our current license is for around 40,000 employees and contractors. In the future we may evaluate expanding that to cover a larger customer base.

2021-01-22T22:52:17Z
author avatar
Top 5Real User

Everbridge is not an inexpensive tool, but as the adage says, you get what you pay for. Everbridge stands behind its product and in my three years, I think it had issues once that affected my company, and that was only briefly. Considering how many tickets I run through, in my book that is definitely a five-nines type of scenario. In the past when we initially signed up, SMS was free. However, due to the new legislation in certain countries and whatnot, they had to make some changes to that, so they've gone to a message credit. There is now a possibility that you could incur SMS costs, depending on how often and where you're sending things. Otherwise, their fees are pretty self-explanatory. The service is subscription-based and you've got two different user licensing schemes. One-way and two-way. One-way is very inexpensive and I don't know the pricing. Two-way is a lot more expensive. Hypothetically, it might be $1 for a one-way license, but it's $12 for a two-way license. One-way means that you're not in a calendar essentially, I think is the way they describe it. So, you are not being pooled into an outage bridge, which means that you're not in a rotation of some sort. A one-way also means that you're just getting a notification saying, "Oh, Hey, here's an issue that we're going to tell you about," but you aren't going to be pooled into something that says, "Oh, Hey, I want your assistance to resolve this." Whereas a two-way license says, "Okay, hey, here's the issue. I need you on this bridge and you need to be there in less than three minutes."

2020-09-27T04:09:49Z
author avatar
Real User

As far as I'm aware, there are no costs beyond the standard licensing fees.

2019-06-24T12:13:00Z
author avatar
Top 20LeaderboardVendor

The annual cost is approximately $125,000 USD but is highly dependent on the number of licenses required. They are one of the cheapest solutions on the market. We looked at all of the major competitors in the space. Everbridge was one of the most affordable for what they are offering.

2019-06-11T11:10:00Z
author avatar
Real User

In terms of additional costs, I was just the guy who was the pain in the back, telling them, "No, we need this functionality. You forgot this. These are the use cases that need to be represented." But apart from the integration costs and, obviously, using resources from Remedy and using resources from Everbridge, regarding licensing costs we just had that flat fee. Once we integrated it was just a standardized fee.

2019-03-25T06:49:00Z
author avatar
Real User

For the one-way license, which refers to someone is just on the receiving end, it's very affordable. I was actually surprised that it was a really good price. The two-way license, like for an on-call resource who is actually going to be in a calendar and be paged, it is a bit more expensive, but for the gains that we've realized, it's certainly worth the price.

2018-12-02T07:34:00Z
author avatar
Real User

The current pricing model is adequate. We feel that the pricing model for our IT Alerting solution is competitive with similar solutions on the market.

2018-12-02T07:34:00Z
author avatar
Real User

We thought the base product was pretty reasonable. It can pricey once you start adding stuff on, but that's the same with anything. We have scaled up almost every year. We bought the base, 500 contacts, the thing they sell to airports, in our first year. Then we got the IT Alerting because we needed the email integration stuff and some of the scheduling features. This year we've gone up another step in contacts, from 500 to 1,000. We're investing in the system.

2018-10-04T17:27:00Z
author avatar
Real User

Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it.

2018-06-13T12:09:00Z
author avatar
Real User

For us, the pricing is a good value. I can't say whether or not their list pricing looks favorable to everyone who's checking, but I can say that the process of sourcing and procurement with them was very professional, comfortable, and friendly. The negotiations were done well on both sides, and in the end, I'd say the price was very effective. My suggestion would be, do your homework. If you know what the marketplace will support, I think it is fairly traditional. Not every market or every product fits this, but it's pretty normal that list prices are designed to be discounted. Very few, especially on the enterprise scale, are going to pay full sticker price for a software product. So do your homework, know where the discounting can get you, and know what you're willing to pay. Because if you say, "This has a value of X for me as an organization," if you articulate your position well, you have some very real opportunity to get either close to or at what you perceive to be the real value of the product in your negotiations. It's never an easy step but, done well, I think that people will find that Everbridge is a great listener and is willing to meet in the middle.

2018-06-11T10:35:00Z
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