What is your experience regarding pricing and costs for IBM Watson Customer Experience Analytics?



We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

ITCS user
11 Answer

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Top 20LeaderboardMSP

The cost is based on the number of traffic and events and it is tiered pricing. The higher the volume, the lower the price becomes per event. The number of users is irrelevant, it's all about how much traffic is being captured and analyzed. It's not a solution that is usually used or deployed across many employees in the company, only those who need to access it, and the prices are based on the interactions. It expands relative to the traffic.