We all know it's really hard to get good pricing and cost information.
Please share what you can so you can help your peers.
The pricing seems fair to me.
We were upgraded to Premium Support without their actually asking us, when we were quoted. Then I asked for Standard Support and that they had to re-quote us that. But they don't do that by default. They upcharge you by default, which I didn't think was very nice, without even asking.
The pricing is reasonable, it's comparable with the competitors.