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What is your experience regarding pricing and costs for IT Care Center?



We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

ITCS user
22 Answers

author avatar
Top 5Real User

IT Care Center's price was in the middle, where Freshservice was the lowest and SysAid was the highest. The solution's price is fair. Regarding the value that we are getting from the system, it is a win-win situation for both sides. We have really contributed to them over the past few years when developing new integrations with the Slack onboarding system. Under the basic pricing model, there are no surprises. If you want something special, then you have to pay extra.

author avatar
Top 5Real User

With SysAid, we paid for every end-user. If we had 100 end-users, we had to pay for each one of them. With IT Care Center, we can have as many users as we want. We only pay for the end unit. We have the asset manager and different models that we can use for the same price. So, it reduces costs.

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