We all know it's really hard to get good pricing and cost information.
Please share what you can so you can help your peers.
Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS. For example, in one of our environments we have extensive client notifications, so if a client session goes down, they immediately get an email. It's automated. We don't have to do anything. That's a feature that our clients really like. It's expensive, but it does its job very well. And you set it and go.
The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing.
Things like the capacity planning have a separate cost.