What is your experience regarding pricing and costs for JIRA Service Desk?
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Actually in Iran we don't have copyright or intellectual property, so we can use JIRA for free. It's uncomfortable, but because we don't have any laws about copyright, we must do it. We also do this with other products, like Microsoft's for example. We usually get them free. We have no problem using the full feature set free.
When we bought the solution, I recall there was one license option limited to 50 users. There is an enterprise version as well.
I do not have a good idea of the costs as that is not my department, but it is a valuable solution for handling and tracking multiple projects.
Costs are about $50 per user per year. JIRA is sold in user tiers of 25, 50, 100, 250, 500, 2000, 10,000, and unlimited users. It is bad when you have 51 users then the price is based on that 100 user tier. Users at 100 will be the most cost effective. JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent. Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.
We all know it's really hard to get good pricing and cost information.
Please share what you can so you can help your peers.
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