2019-09-15T16:43:00Z

What is your experience regarding pricing and costs for JIRA Service Management?

Miriam Tover - PeerSpot reviewer
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PeerSpot user
36

36 Answers

Shambuling-Doni - PeerSpot reviewer
Real User
Top 10
2023-11-22T07:26:10Z
Nov 22, 2023

It is one of the premium products on the market, but it is very costly, especially in the Indian market. Smaller organizations cannot afford it. We pay monthly licensing costs. We only have to pay for the subscription model that we choose.

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Bhavneet Kaur - PeerSpot reviewer
Real User
Top 10
2023-07-24T10:21:39Z
Jul 24, 2023

The price is not high. I would rate the pricing a seven out of ten, where one is low price, and ten is high price. It's competitively priced, considering other similar products in the market. There are no additional costs. The license we have covered quite a few offerings, like Jira's Confluence page, so that's pretty good.

Khalid Qureshi - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-07-21T07:48:00Z
Jul 21, 2023

I rate the pricing a ten out of ten because it is very highly priced. We have paid $20,000 recently for a one-year license for our on-prem server.

Rohit Nagar - PeerSpot reviewer
Reseller
Top 10
2023-07-19T07:41:51Z
Jul 19, 2023

JIRA Service Management's pricing is pretty decent compared to competitors. I rate the pricing an eight to nine on a scale of one to ten.

Anuj-Kataria - PeerSpot reviewer
MSP
Top 5Leaderboard
2023-04-12T13:04:23Z
Apr 12, 2023

The cost of the product is not very expensive but if you need to buy other plugins such as Confluence, it costs extra. I would recommend choosing a bundle option, if Atlassian gives you that option with Jira Confluence.

Joe Dede - PeerSpot reviewer
Real User
Top 10
2022-12-23T11:50:52Z
Dec 23, 2022

The price is a point of contention for me. It does overall work out as a significant amount of money that will be spent over a shorter period of time. We are having to review what we are paying for the solution now, which means that we are probably putting out too much money for it. At this point in time, we've accepted the hit and it's going to be a huge investment in terms of time and resources. We can't do anything about that now. We're going to have to make the best due of what we have for now. I believe, right now, we are averaging between 250 and 500 users a month, whereas we started off with something around $50 a month. I would rate this solution's pricing model a seven, on a scale from one to 10, with one being the worst and 10 being the best. This rating was done through a comparison of other tools like ServiceNow. ServiceNow was more expensive which is why we moved away from that solution.

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Dina Elmowafy - PeerSpot reviewer
Real User
Top 20
2022-11-14T14:18:17Z
Nov 14, 2022

The price of the solution is becoming expensive and it should be reduced.

Mariano Galan - PeerSpot reviewer
Real User
Top 10
2022-11-11T14:50:12Z
Nov 11, 2022

It depends on the number of users but it starts at $20 per month per user. I would rate them a three out of five for pricing. Asset management has an extra cost. The relation between price, functionality and usability is good.

GA
Real User
Top 20
2022-11-08T10:46:05Z
Nov 8, 2022

I rate Service Management four out of 10 for affordability. The price could be better, especially for companies using more than one Atlassian product. It's suitable for SMBs that can afford it. I don't think there's another tool that's both better and cheaper. All help desk tools are relatively expensive. You also need to consider the overall work we need to do on the tool. The five days of work needed for deployment isn't much, but it requires ongoing maintenance over time.

DA
Real User
Top 20
2022-10-20T16:04:00Z
Oct 20, 2022

The license is based on the number of users. Jira gets costly when scaling up to high numbers of users. At a certain point, it might be more cost-effective to create a custom solution or use something else.

Vijaya Shanmugam - PeerSpot reviewer
Real User
Top 10
2022-10-03T16:14:10Z
Oct 3, 2022

I wasn't involved in purchasing Jira, but I believe it is affordable for small organizations.

Khalid-Mehmood - PeerSpot reviewer
Real User
Top 5
2022-09-30T20:27:55Z
Sep 30, 2022

Licensing costs are on the expensive side.

Andrew Burt - PeerSpot reviewer
Real User
Top 20
2022-09-28T08:35:05Z
Sep 28, 2022

On a scale of one to five, where five is a good price and one is high, I would rate this solution as a three. It isn't cheap but it's not ridiculous.

AbhishekSingh10 - PeerSpot reviewer
Real User
Top 5
2022-09-16T14:08:58Z
Sep 16, 2022

You can choose either monthly or yearly licensing. The cost has recently increased. It might be around $20 to $25 per user license. You have three types of plans: standard, basic, and premium. If you need to configure it more, you have to use some plugins from the Atlassian Marketplace. For those, you have to pay whatever they may cost.

Sai Durga - PeerSpot reviewer
MSP
Top 5
2022-08-01T13:50:25Z
Aug 1, 2022

The price of Jira is very good. We have a standard basic version. We also have premium plans we have in Jira. The cost depends on the plan. It also depends on the number of users and plugins. A basic plan will charge $10 per user. A more premium plan will charge $18 per user.

VijayS1 - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-06-22T17:29:00Z
Jun 22, 2022

We have an annual license with JIRA Service Management, but it is billed monthly.

KK
Real User
Top 5Leaderboard
2022-06-07T13:07:03Z
Jun 7, 2022

I'm not aware of the exact pricing. It's my understanding that, compared to Service Management, the price is a little higher, however, the Jira software price is okay. It's a good price.

RL
Real User
Top 5
2022-04-11T18:24:13Z
Apr 11, 2022

This solution could be made to be more affordable.

Antonio Biviano - PeerSpot reviewer
Consultant
2022-03-11T07:14:37Z
Mar 11, 2022

I price of JIRA Service Management is reasonable.

Sergius Nkomadu - PeerSpot reviewer
Reseller
2022-02-09T22:21:31Z
Feb 9, 2022

Licensing is expensive if you're not getting what you need. Customers will pay if they're satisfied with the product but if they don't get what they want, they won't purchase it, no matter how cheap.

HD
Real User
2022-01-04T20:53:00Z
Jan 4, 2022

The license we use is on a yearly basis. As a Solution Partner, we were using the free one and were using the free plugins. We were also giving our own plugins to the Atlassian Solution Partners for free. We don't pay anything to Atlassian.

AC
Real User
2021-11-02T18:23:29Z
Nov 2, 2021

There's just a standard licensing fee that we pay on a monthly basis.

AS
Real User
2021-09-23T14:17:00Z
Sep 23, 2021

The cost of the license is too high. It's a real challenge for companies that aren't already using JIRA products. ServiceNow or other tools have more modules, and they charge less relative to the number of features they offer.

AA
Real User
2021-09-23T10:25:00Z
Sep 23, 2021

For the people like us, the lower the price, the better. But when compared to other competitors, I think it's Jira's price is okay.

AM
Real User
2021-08-06T16:56:08Z
Aug 6, 2021

Right now, I am using the free version of the solution.

JZ
Real User
2021-07-14T12:13:24Z
Jul 14, 2021

We need a license because we have a higher number than the free part.

MA
Real User
2021-04-01T21:45:35Z
Apr 1, 2021

Right now, there are only two of us who are both agents on the help desk and developers. We might be on the free version because we're less than three agents or users. I'm looking at Zephyr tests, which have a $10 a month flat rate, so right now, it is $10 a month. There are lots of add-ons. They do a free version, a standard version, and a premium version. In the last company, we started on $50 a month. By the time I left, we were paying $4,500 a month. That was mainly because we had 100 users on Confluence. I bought an add-on for Jira software for which we had 10 users, and that was $5 per user per month. It was costing me $500 a month, whereas it should only be $50 a month. I don't know if licensing fee has changed. I'd like our whole company to use it, but the big problem is the licensing because the Confluence side is what is really useful, but if I add 30 users to Confluence and then buy an extension for Jira software, I've got to pay for 30 licenses, even though I've only got two users in Jira software. It is the one big disadvantage of cloud software. You always have to pay for the number of seats regardless of which product you are on. This will probably severely limit how many people would use it because I'm not going to start paying $10 per user per month for a Jira software add-on when there are only two people using it.

AC
Real User
2020-10-25T06:08:00Z
Oct 25, 2020

Our customers think that the pricing is high. Compared to the competitors, I think the pricing is fair.

AS
Consultant
2020-09-08T09:10:02Z
Sep 8, 2020

We are very satisfied with the pricing of the product. Because we are an associate partner it is free for us.

AA
Real User
2020-09-06T08:04:28Z
Sep 6, 2020

We may upgrade the license that we have. The license that we currently have is good for 500 agents, and it's not full yet. When we expand it will be necessary to upgrade the license. There are additional fees for add-ons.

SB
Real User
2020-08-13T08:33:00Z
Aug 13, 2020

The pricing is very competitive and I think that it is okay.

II
Real User
2020-07-23T07:58:00Z
Jul 23, 2020

Compared with other vendors, pricing is okay. But they increase the price every year which gets me in trouble with finance. I have to convince them why I have to pay these extra amounts which are supposed to stay the same. I know it's not linked to Atlassian always, because also the other partner was giving us the price directly.

PR
Real User
2020-06-28T08:51:00Z
Jun 28, 2020

It's not really expensive, especially when you compare to ServiceNow or other solutions, and it's not expensive to maintain. There are additional costs for add-ons that require additional software to support the specific add-on. There are not only custom licenses, they have licenses for add-ons as well. Globally, it's an interesting cost perspective.

ST
Consultant
2020-06-21T08:08:07Z
Jun 21, 2020

I'm not sure what the exact pricing is, but it's tiered based on the number of users. If a company has 10 users it might cost X but with 50 users it will cost Y. Outside solutions, such as plugins, may come at an extra cost. Apart from that, I don't think Jira has additional costs.

MR
Real User
2019-09-19T08:39:00Z
Sep 19, 2019

Actually in Iran we don't have copyright or intellectual property, so we can use JIRA for free. It's uncomfortable, but because we don't have any laws about copyright, we must do it. We also do this with other products, like Microsoft's for example. We usually get them free. We have no problem using the full feature set free.

AS
Real User
2019-09-15T16:43:00Z
Sep 15, 2019

When we bought the solution, I recall there was one license option limited to 50 users. There is an enterprise version as well.

JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by: 1. Accelerating the flow of work between IT teams, development teams, and business teams 2. Empowering teams to deliver their service more quickly 3. Bringing visibility to their work Built on JIRA, JIRA Service Management enables best practices across request, incident, problem, change, knowledge, asset, and configuration management so that teams can streamline...
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