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What is your experience regarding pricing and costs for LogMeIn Rescue?



We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

ITCS user
33 Answers

author avatar
Top 10Real User

I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry. That being said, it's been very reliable and it just works. That is what it comes down to, so we just accept that and pay for it. The licensing is pretty straightforward. It is what it is. It's just a high price. They did have a concurrent pricing model that, in the end, didn't make sense for us because we use it too often.

author avatar
Top 10Real User

Rescue is fairly priced. They allow you flexibility on the licensing, which makes it a lot easier. I have customers that have abandoned the LogMeIn Central product because of pricing reasons. But the Rescue product is fairly decently priced. I have customers who've based on a recommendation, also bought the Rescue product, so they're using the same thing we are.

author avatar
Top 5Real User

While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue. Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do. I think LogMeIn may have a mobile license, but I don't support mobile devices yet. I think mobile devices need an additional license.

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