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The pricing is pretty high.
It's an expensive product. They need to work on their pricing so that potential customers aren't scared off. While enterprise-level organizations may not mind the pricing, smaller organizations wouldn't find the price suitable. Therefore, they should work to maybe develop a cheaper license for small companies so that they too can get the benefits of the solution - but at a much smaller cost.
We can't discuss pricing at this time as we are under an NDA.
The product is one cost. Support comes complete with no additional cost even though they pay some special attention to us. We are not a huge client. I would say we are smaller than a lot of their clients. But they do have, as I understand, some interest to grow in Canada and build their local assets. It works out well for us because we have some benefits with the company.
There are no other fees beyond the standard licensing costs.
Licensing can be complex as is the case with most iPaaS/cloud offerings. I would advise on making an overview of the type of connections needed, technology, and applications used and to match this to the licensing model and take the time for the explanation on the licensing model. What is the minimal licensing model, which parts are mandatory, when can you scale up or down, etc. One needs a full picture to understand it. MuleSoft is also known for Mule ESB, their initial Open Source offering, and this one is still available. It should not, however, be considered for enterprise class use cases as it does not include the required out-of-the-box connectors and requires heavy coding in Java. The Anypoint Runtime Manager is also part of the Enterprise Licenses and no management console is thus available for Open Source making it a black box on production as is the case with custom point-to-point middleware.
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