We all know it's really hard to get good pricing and cost information.
Please share what you can so you can help your peers.
It is an amazing solution but the pricing could be improved to be a little more competitive.
The solution does charge for add-ons and third party installations most of the time.
The licensing costs are very tricky. As far as I know, it is very tricky for all people involved in using or reselling systems center — and sometimes it confused me. It is easy to recognize that in the earlier stages, the licensing scheme was different. Now you pay for the infrastructure level. You have to pay based on the processor and core. The requirements changed to eight cores for the infrastructure. Then if you need the tech support it is extra as part of the license. In my situation, I do not want to have the support contract from Microsoft because the partner will do support for me. So even to this point, the licensing is sometimes a little complex rather than straightforward. The conditions of the license depend upon the number of items in the infrastructure, but that is only one part of the agreement. That would be how many servers or how many instances are need to deploy based on the actual scenario and configuration. They increase the license cost according to individual situations based on how many devices need to be monitored. The products themselves come in a bundle, which is easy. You need to just purchase the desired package for the products. But licensing is actually not as simple as just picking the package of products. If I get the products in one of the bundled licensing schemes, I will get those products. But for the products, I need to buy additional licenses. So there are a lot of factors that drive the final license cost. By comparison, VMware — and with many other products — licensing can be very straightforward. But this is not the case for Microsoft SCSM.
This solution uses the Microsoft licensing model. We pay every three years. The license includes support.
Can you share with other users what your preferred choice is for help desk software and why? Did you compare it to other solutions?
Let the community know what you think. Share your opinions now!