2017-07-25T06:21:00Z

What is your experience regarding pricing and costs for ServiceNow?

Miriam Tover - PeerSpot reviewer
  • 2
  • 8125
PeerSpot user
44

44 Answers

MP
Real User
Top 20
2024-02-01T07:24:00Z
Feb 1, 2024

The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale.

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Andrii Dobrovolskyi - PeerSpot reviewer
Real User
Top 5Leaderboard
2024-01-22T13:47:32Z
Jan 22, 2024

I would rate the pricing a six out of ten, with ten being expensive.

ER
Reseller
Top 20
2024-01-10T16:46:26Z
Jan 10, 2024

The product cost is higher than that of other vendors. It depends on the specific requirements. It is suitable for large enterprises. I rate the pricing a two out of ten.

Mangesh Shaharkar - PeerSpot reviewer
Real User
Top 10
2023-12-11T07:56:23Z
Dec 11, 2023

The cost is quite high. I would rate it ten out of ten in terms of pricing.

Ashish  Paikrao - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-09-08T11:52:00Z
Sep 8, 2023

It is fairly expensive.

Louis Savalli - PeerSpot reviewer
MSP
2023-06-05T16:16:38Z
Jun 5, 2023

ServiceNow is intended to be a premium solution for larger companies, however, I'm wondering how many in the ServiceNow community know about getting on a managed instance - a ServiceNow instance where you don't actually own the platform, you kind of "rent space" on a Service Provider's platform. That service exists to open up the platform to mid and small-sized companies.

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Khalid Qureshi - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-05-23T11:11:08Z
May 23, 2023

I rate ServiceNow eight out of 10. It's too expensive.

GR
Real User
Top 20
2023-05-23T09:28:00Z
May 23, 2023

The solution is expensive. I rate its pricing a seven.

Rupesh Jethwa - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-05-25T08:59:00Z
May 25, 2022

The licensing cost is based on your partnership with ServiceNow and what you have selected for implementation. There is an annual license cost which is calculated based on your number of devices. You cam purchase ServiceNow for approximately $60 along with one additional day environment, one pro and one day. The ITSM license will be calculated based on the end user and is free of charge. It depends if you are purchasing the enterprise ITSM or standard ITMS. Once you connect with the ServiceNow account manager, they can explain exactly how this will work for your business.

DiegoSilva Peukert - PeerSpot reviewer
Real User
2022-02-18T19:11:14Z
Feb 18, 2022

The CapEx version is great.

reviewer2086473 - PeerSpot reviewer
User
Jan 28, 2023

@DiegoSilva Peukert Hey, can you elaborate on the capex version for me?

PeerSpot user
Chaithra R - PeerSpot reviewer
MSP
2022-01-28T10:19:17Z
Jan 28, 2022

For large-scale companies, the cost of ServiceNow is not expensive, but for small and mid-scale companies, it is higher. I worked with large organizations and they never had a problem with the cost, so it depends on how large the company is.

JK
Real User
2021-12-28T17:46:00Z
Dec 28, 2021

The pricing is reasonable. In terms of extra costs, likely if a company was going to do integrations, they might have to buy the different modules, however, I'm not involved in that.

Lars Schmidt - PeerSpot reviewer
Real User
2021-12-21T16:12:00Z
Dec 21, 2021

The price is high. However, I don't pay for it. I'm just an employee. I can't speak to the exact costs. That said, I know it's an expensive product.

NJ
Real User
2021-12-10T14:49:02Z
Dec 10, 2021

It's very expensive, and if care is not taken, competitions can quickly come and take over the space by offering better pricing.

EJ
Real User
2021-11-07T10:11:23Z
Nov 7, 2021

For us, it's better to pay the licenses monthly, and I mean when we move ahead with the cloud deployment. I understand that the service includes hosting and licensing as a service as well as some downgoing costs probably. That will be all on the implementation side. It depends if we need some customization. We will need to consider that part as a consultancy.

BK
Real User
2021-10-21T16:41:38Z
Oct 21, 2021

For the modules we use, we found it competitive. I can't think of any costs in addition to the licensing fees.

AR
Reseller
Top 10
2021-09-23T07:16:04Z
Sep 23, 2021

Their pricing is relatively high. They are expensive.

WW
Real User
2021-08-11T16:05:25Z
Aug 11, 2021

I don't handle any aspect of the payments or licensing process. I can't speak to it from personal experience.

LN
Real User
2021-07-02T15:04:50Z
Jul 2, 2021

The license is on the basis of an annual subscription. We are happy with the pricing.

DM
Real User
2021-05-24T00:31:14Z
May 24, 2021

Our licensing is on a yearly basis. We normally end up doing a true-up payment because we tend to acquire more people and use more licenses.

Bharat Nutakki - PeerSpot reviewer
Real User
Top 10
2021-04-15T09:31:29Z
Apr 15, 2021

The solution is priced for medium to enterprises sized businesses. However, it is expensive compared to competitors. Small businesses would have a hard to justify the price, it would not be cost-effective for them.

BS
Real User
2021-04-09T15:42:00Z
Apr 9, 2021

The solution is a bit expensive. We have bundled it into our three licenses. It's difficult to actually say if they are more expensive than, for example, PowerApps, since everything is bundled together.

CG
Real User
2021-04-09T00:08:12Z
Apr 9, 2021

The licensing needs to offer a variety of levels to meet what an organization actually needs. Right now, it's all or nothing, and that can get costly.

AS
Real User
2021-03-01T12:47:02Z
Mar 1, 2021

We have to purchase a license. The price is okay for us. It's reasonable.

BS
Real User
Top 20
2021-02-03T13:04:39Z
Feb 3, 2021

This is a pretty expensive product, so the licensing could be better.

SP
Real User
Top 20
2021-01-15T18:08:23Z
Jan 15, 2021

The price of the solution is comparable to industry standards. For the features that we received, it is reasonable.

SG
Consultant
2020-12-24T21:37:08Z
Dec 24, 2020

ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM.

RG
Real User
2020-12-21T18:00:20Z
Dec 21, 2020

There are licensing fees.

AP
Real User
2020-12-12T04:36:13Z
Dec 12, 2020

The pricing is fair. We get good value for how much we pay. It's not overly expensive. That said, I don't know the exact pricing of the solution. It's not an aspect of the product that I handle.

TM
Consultant
2020-12-03T00:16:23Z
Dec 3, 2020

It is very expensive because it is a big organization. You have to pay for additional things.

MF
Real User
2020-11-16T12:31:58Z
Nov 16, 2020

I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware.

RM
Real User
2020-11-11T13:10:44Z
Nov 11, 2020

I'm not responsible for licensing and therefore don't have any information in terms of pricing or cost structure. It's not something that I need to worry about in my day to day.

GP
Real User
2020-09-23T01:08:00Z
Sep 23, 2020

The setup cost is high compared to others, especially when the scope is not fixed.

it_user979725 - PeerSpot reviewer
Real User
2020-07-14T08:15:48Z
Jul 14, 2020

The licenses are expensive. They pay a license fee per user. Jira is much cheaper than ServiceNow.

RZ
Real User
2020-07-13T11:45:00Z
Jul 13, 2020

Licensing model ServiceNow is expensive, so monitor actual use.

VK
Real User
2020-06-15T07:34:07Z
Jun 15, 2020

I believe the cost is around $1200 per user for year and which is quite expensive. If Servicenow comes up with the appropriate cost then definitely it will be the best product in the category of cost wise as well.

PP
MSP
2020-06-15T07:33:00Z
Jun 15, 2020

The mandatory minimum is US$ 20,000 for licensing. They have a three-year cycle. I am not sure if it works out to be $60,000 for three years or if it's $20,000 for the three years. It's mainly for licensing. The more that you use it and the more it goes to other areas in your organization, the more licensing you will have to pay. There may be some who look at this and use it for the HR service delivery or they could use another HR application that looks cheaper, but they will be missing the point of having all of the information on a single platform.

VT
Real User
2018-11-28T09:05:00Z
Nov 28, 2018

Speaking in light of my previous experience with HPE, at that time, around 2012 or so, if ServiceNow was a bit cheaper it would have had a good chance of our company choosing it at that time. Now, ServiceNow is a leader and its pricing is quite good, quite competitive. If it were cheaper it would probably be better in this market niche. Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.

it_user558933 - PeerSpot reviewer
Real User
2018-11-27T10:00:00Z
Nov 27, 2018

ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.

it_user525477 - PeerSpot reviewer
Real User
2018-11-25T07:42:00Z
Nov 25, 2018

Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers. The licensing is changing drastically. Especially for the Orchestration piece and the HR piece, the pricing is pretty high. Initially, when ServiceNow started, the licensing was very nominal and that's why customers adopted the tool. But now, in terms of replacing other tools with ServiceNow, they could probably work on the licensing part. Doing so will obviously increase the ServiceNow market and customers will start using it for that.

SH
Real User
2018-11-21T08:23:00Z
Nov 21, 2018

Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.

KS
Real User
2018-11-18T07:31:00Z
Nov 18, 2018

It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.

it_user561243 - PeerSpot reviewer
Real User
2018-11-18T07:31:00Z
Nov 18, 2018

We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less. ServiceNow is a little bit expensive for us, here in Brazil, due to taxes, etc.

IH
Consultant
2017-07-25T06:21:00Z
Jul 25, 2017

The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates. ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own. ServiceNow’s service management...
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