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2017-07-25T06:21:00Z

What is your experience regarding pricing and costs for ServiceNow?

13

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

ITCS user
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2828 Answers

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Top 10Real User

Their pricing is relatively high. They are expensive.

2021-09-23T07:16:04Z
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Top 20Real User

I don't handle any aspect of the payments or licensing process. I can't speak to it from personal experience.

2021-08-11T16:05:25Z
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Top 20Real User

The license is on the basis of an annual subscription. We are happy with the pricing.

2021-07-02T15:04:50Z
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Top 5LeaderboardReal User

Our licensing is on a yearly basis. We normally end up doing a true-up payment because we tend to acquire more people and use more licenses.

2021-05-24T00:31:14Z
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Real User

The solution is priced for medium to enterprises sized businesses. However, it is expensive compared to competitors. Small businesses would have a hard to justify the price, it would not be cost-effective for them.

2021-04-15T09:31:29Z
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Top 20Real User

The solution is a bit expensive. We have bundled it into our three licenses. It's difficult to actually say if they are more expensive than, for example, PowerApps, since everything is bundled together.

2021-04-09T15:42:00Z
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Top 20Real User

The licensing needs to offer a variety of levels to meet what an organization actually needs. Right now, it's all or nothing, and that can get costly.

2021-04-09T00:08:12Z
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Top 5LeaderboardReal User

We have to purchase a license. The price is okay for us. It's reasonable.

2021-03-01T12:47:02Z
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Top 20Real User

This is a pretty expensive product, so the licensing could be better.

2021-02-03T13:04:39Z
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Top 20Real User

The price of the solution is comparable to industry standards. For the features that we received, it is reasonable.

2021-01-15T18:08:23Z
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Top 20Consultant

ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM.

2020-12-24T21:37:08Z
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Top 20Real User

There are licensing fees.

2020-12-21T18:00:20Z
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Top 20Real User

The pricing is fair. We get good value for how much we pay. It's not overly expensive. That said, I don't know the exact pricing of the solution. It's not an aspect of the product that I handle.

2020-12-12T04:36:13Z
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Top 10Consultant

It is very expensive because it is a big organization. You have to pay for additional things.

2020-12-03T00:16:23Z
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Top 20Real User

I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware.

2020-11-16T12:31:58Z
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Top 20Real User

I'm not responsible for licensing and therefore don't have any information in terms of pricing or cost structure. It's not something that I need to worry about in my day to day.

2020-11-11T13:10:44Z
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Top 5LeaderboardReal User

The setup cost is high compared to others, especially when the scope is not fixed.

2020-09-23T01:08:00Z
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Top 20Real User

The licenses are expensive. They pay a license fee per user. Jira is much cheaper than ServiceNow.

2020-07-14T08:15:48Z
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Top 5Real User

Licensing model ServiceNow is expensive, so monitor actual use.

2020-07-13T11:45:00Z
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Top 5Real User

I believe the cost is around $1200 per user for year and which is quite expensive. If Servicenow comes up with the appropriate cost then definitely it will be the best product in the category of cost wise as well.

2020-06-15T07:34:07Z
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Top 20MSP

The mandatory minimum is US$ 20,000 for licensing. They have a three-year cycle. I am not sure if it works out to be $60,000 for three years or if it's $20,000 for the three years. It's mainly for licensing. The more that you use it and the more it goes to other areas in your organization, the more licensing you will have to pay. There may be some who look at this and use it for the HR service delivery or they could use another HR application that looks cheaper, but they will be missing the point of having all of the information on a single platform.

2020-06-15T07:33:00Z
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Top 10Real User

Speaking in light of my previous experience with HPE, at that time, around 2012 or so, if ServiceNow was a bit cheaper it would have had a good chance of our company choosing it at that time. Now, ServiceNow is a leader and its pricing is quite good, quite competitive. If it were cheaper it would probably be better in this market niche. Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.

2018-11-28T09:05:00Z
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Consultant

ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.

2018-11-27T10:00:00Z
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Real User

Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers. The licensing is changing drastically. Especially for the Orchestration piece and the HR piece, the pricing is pretty high. Initially, when ServiceNow started, the licensing was very nominal and that's why customers adopted the tool. But now, in terms of replacing other tools with ServiceNow, they could probably work on the licensing part. Doing so will obviously increase the ServiceNow market and customers will start using it for that.

2018-11-25T07:42:00Z
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PopularReal User

Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.

2018-11-21T08:23:00Z
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Consultant

It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.

2018-11-18T07:31:00Z
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Real User

We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less. ServiceNow is a little bit expensive for us, here in Brazil, due to taxes, etc.

2018-11-18T07:31:00Z
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Consultant

The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.

2017-07-25T06:21:00Z
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