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What is your experience regarding pricing and costs for ServiceNow Now Platform?



We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

ITCS user
33 Answers

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Top 10MSP

Aside from the fact that the license module is very expensive, it's a great product. It's the fulfiller licenses that are expensive.

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Top 10Real User

It's expensive and if you need some analytical views of your activity, there is an additional cost.

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Top 5Real User

The licensing price for ServiceNow is somewhat high. The pricing depends on the number of users. For a similar type of application, the price of licensing for ServiceNow is on the high side. Actually it is 20% to 30% more than the nearest competitor. There are technically not any additional costs besides the licensing fees from a customer point of view for the product. But, if they want to implement an application in ServiceNow, they may also have to pay for a developer's team to implement the solution. Once development is complete, they probably have to spend some amount for supporting and maintaining the application and customization, so that will also be included as an additional cost for the company using the solution even if it is not a direct cost for the product.

Learn what your peers think about ServiceNow Now Platform. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
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