System Administrator at Colorado Coalition for the Homeless
Real User
2020-07-28T06:50:00Z
Jul 28, 2020
They charge by the technician. It costs $117 per technician per year. I think that's cheaper than Service Desk or ServiceNow. I don't think there are any additional costs.
What is a help desk used for? A help desk is a tool that helps businesses organize client interactions so that they can reply and serve consumers more quickly and effectively. Help desks include tools that provide context and insight into customer experiences. They also have tools that allow you to benchmark your support team's performance, ensuring that they are truly efficient in supporting and assisting consumers.
When asked to weigh in on the essential features of help desk software,...
The licensing is cheap.
When you compare with ManageEngine and ServiceNow, SolarWinds is reasonable. The licensing fees are fine.
They charge by the technician. It costs $117 per technician per year. I think that's cheaper than Service Desk or ServiceNow. I don't think there are any additional costs.