We all know it's really hard to get good pricing and cost information.
Please share what you can so you can help your peers.
TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment. TeamViewer has multiple licensing options. The price was cheaper than what we were previously paying. At the time that we went with TeamViewer, we were using ShareConnect. The TeamViewer package was about half the cost and able to have a bigger number of users.
We have a corporate license. The maximum amount number of users changes based on the amount you pay. E.g., with our license, there is a maximum amount of users who can use the solution at the same time (10 users). The cost is in the thousands of dollars per year.
We have an annual subscription that is just under $1,900 with no additional costs. We get these promotions about upgrades and stuff like that, but we haven't had a need to add more seats. Users can also use TeamViewer for home use with a non-commercial free license.
We have the corporate license. It's extremely cheap. For what we utilize it for it's not a super-expensive license. It was about the same or a little bit cheaper than LogMeIn but it's more stable and a better program for what we need in our company.
It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it. Not a whole lot of people in our company use it, but the five or six of us who do use it get a lot out of it. It's costing us about $700 a year, per license. For the company it was $2,000, and that was on a deal. I think it would have been $2,200 or $2,300. I also got it for a friend who was working remotely. At the end of his year's subscription to TeamViewer, he wasn't using it much anymore. He was using something else. He called them to tell them that he did not want to continue with it for another year, but they said, "No, you didn't give us the 30-day buffer at the end of the year which is required to cancel for the coming year, so there's no way you can cancel now." They wouldn't let him out of the contract. He didn't read the fine print. We then read the fine print it did say that you have to give that number of days' prior notice before you cancel at the end of the year. If you don't give them that prior notice, you're stuck. I didn't like that. I've looked at other companies that provide the same type of thing and their pricing is about the same.
The price is reasonable. However, it doesn't seem that anybody in my company wants to spend.
Every now and then, I hear people complain, "Oh, it's pretty expensive," because it will cost you $1,500 to $1,600 a year, but when I think of how much work I do through TeamViewer...
TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it. We tell people not to license TeamViewer internally, but they can download it. The product is not quite organized for distribution.
The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money. A rough estimate of our user cost is $500 per user annually. It is very cheap. About a year ago today, an add-on channel was $232 dollars, but that was pro-rated because it was at the end of the month. The only issue that I ever did have with it, and this was quite awhile back, was we were trying to get one of our licenses applied to a user. Because it was a user who had a license and we had previously removed it, then we wanted to give it back to them, and for some reason TeamViewer kept saying that the user already existed. We were like, "Well, no, that person left, and now, they are back again. " However, we threw them an email, and they fixed it. They said, “Try it now,” and it worked.
TeamViewer pricing is reasonable. It's licensed by simultaneous controlling tech, rather than by the device. I like that because previously it was always a struggle to keep the device list maintained. If we got rid of a device and we didn't remove LogMeIn properly, the device would remain in our LogMeIn Central account and use a license. That's not a problem with TeamViewer's licensing, plus you can have as many techs as you want, but it monitors their simultaneous remote control usage with Hosts. It can be a little tricky in the sense that you have to plan for the maximum simultaneous usage during busy times, and initially I didn't purchase enough licenses, but when we started hitting the limit, TeamViewer detected that and sent emails notifying us, then our sales rep very quickly added another license (allowing us to pay later via purchase order) to get us back in business. In our environment, TeamViewer turns out to be less expensive than LogMeIn, at least so far. We’re currently saving about 30 percent on licensing costs, and we don’t have to worry about maintaining/pruning the list of machines in the LogMeIn. TeamViewer's automatic emails telling us that we've hit the simultaneous limit includes stats on how many times it has happened recently, which helps in deciding whether to purchase an additional license. This type of licensing does have a downside: with LogMeIn, my staff were accused to controlling a client or a server and staying connected as needed, sometimes for hours if they were doing maintenance on a server or assisting a user with an intermittent issue. But with TeamViewer, that chews up a simultaneous-use license and drives additional licensing costs, so we all have to remember to disconnect from Hosts.
The pricing and licensing are sort of high. Having been an early adopter of the subscription model, and primarily because version 11 was the last licensed version that I owned, when I was looking at 12, I was also looking at upgrading to corporate. I called TeamViewer sales and talked with them. At that point, subscription was a relatively new option. It was not even mentioned on the website at that time. However, it was pretty easy for me to look at my historical TeamViewer purchases in my accounting software and see that I was buying a new TeamViewer license every time a new version came out. So, switching to a subscription model wasn't going to be anything different than what I was already doing, so renewing the subscription every year was not any different than buying the upgraded version every year. There was good incentive to move from the middle tier to the corporate tier.
TeamViewer is affordable and also features a limited free version to test it out.