Senior Support Engineer WE IT Servicedesk WE Europe BV at WE Men
Real User
Top 20
2023-01-09T12:35:27Z
Jan 9, 2023
There are three fee options to choose from for a company and these options compared to market prices are very high. For example, if I use one of the first options for 10 assets, then it costs 20,000 Euros. If you went to competitors, then you pay less.
Specialist TOPdesk (SaaS) applicatiebeheer & business consultancy at a tech services company with 11-50 employees
Real User
2020-07-13T06:55:00Z
Jul 13, 2020
The pricing module in my opinion is good. It suits small companies as well as large enterprises. For much smaller companies, it may be priced too high. Compared to other products in this segment, I think that they are priced well and not too expensive.
Head of ICT at a logistics company with 1,001-5,000 employees
Real User
2020-03-03T08:47:00Z
Mar 3, 2020
The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping everything up to date.
What is a help desk used for? A help desk is a tool that helps businesses organize client interactions so that they can reply and serve consumers more quickly and effectively. Help desks include tools that provide context and insight into customer experiences. They also have tools that allow you to benchmark your support team's performance, ensuring that they are truly efficient in supporting and assisting consumers.
When asked to weigh in on the essential features of help desk software,...
TOPdesk's pricing is cheaper than Jira's.
The solution is inexpensive compared to competitors. We pay for new licenses to scale it beyond a specific limit.
There are three fee options to choose from for a company and these options compared to market prices are very high. For example, if I use one of the first options for 10 assets, then it costs 20,000 Euros. If you went to competitors, then you pay less.
The pricing module in my opinion is good. It suits small companies as well as large enterprises. For much smaller companies, it may be priced too high. Compared to other products in this segment, I think that they are priced well and not too expensive.
The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping everything up to date.
The licensing is based on the number of users and the modules that are installed.