We all know it's really hard to get good pricing and cost information.
Please share what you can so you can help your peers.
This is a subscription-based, SaaS solution. There were some additional costs during the implementation because it was well beyond their standard configuration.
Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features.
It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license.