Can you share with other users what your preferred choice is for help desk software and why? Did you compare it to other solutions?
Due to its agility.
At the Enterprise level Ivanti, mid-tier SysAid, or SAManage.
@Ian MacFarlane Thanks for your input :) Would you mind sharing a bit about why these products are your top choice for enterprise and mid-tier businesses?
Which help desk software would you recommend for this purpose?
What makes a good ticketing system? There are so many ticketing systems out there to choose from. What features should one look out for when choosing a ticketing system?