2019-03-19T11:34:00Z

What is your primary use case for Assyst?

0

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

ITCS user
Guest
44 Answers

author avatar
Top 5LeaderboardReal User

We are using Assyst in a Hybrid environment with Assyst app servers running in our own virtualized servers with the database and storage in Azure Cloud, which works well. We use the system for IT Service Management across 16 ITIL v3 processes as part of a cohesive service management platform for delivering shared services for large organizations. We integrate to Azure AD, LUIS/BOT Framework for insights and Virtual Agent support, as well as NetSuite for the asset, user, and billing interfaces. Our focus is on process efficiency while ensuring a great customer experience.

2020-11-03T11:54:00Z
author avatar
LeaderboardConsultant

Our client primarily uses the solution for IT service management as well as business service management.

2019-10-30T06:14:00Z
author avatar
Real User

Our primary use case for Assyst was in a governmental institution here in Brazil around that time. It was a project, during which we spent some time traveling in Brazil and implementing solutions. It was government implementation.

2019-06-23T09:40:00Z
author avatar
Top 20LeaderboardReal User

We used Assyst to apply ITIL processes for more than four years: * Incident management * Service request management * Change management * Problem management * Asset management * Service level management Then we started using it to manage our shared services center for HR, finance, facilities.

2019-03-19T11:34:00Z
Learn what your peers think about IFS Applications. Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
533,285 professionals have used our research since 2012.