2020-11-22T15:44:43Z

What is your primary use case for BeyondTrust Remote Support?

Julia Miller - PeerSpot reviewer
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  • 2
PeerSpot user
13

13 Answers

FG
Real User
Top 5
2023-07-31T09:00:29Z
Jul 31, 2023

My company uses BeyondTrust Remote Support to provide remote support to our customers and clients.

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Chella  Chalapathi - PeerSpot reviewer
MSP
Top 20
2022-11-24T09:57:31Z
Nov 24, 2022

Our primary use cases are providing IT support to remote users who are coming through the network and managing the local password rotation for users.

Ben Masuku - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-11-09T08:54:33Z
Nov 9, 2022

Technical engineers use this solution to assist their staff remotely. It enables the IT technician to connect remotely to an end user laptop and do some troubleshooting if that user is having challenges.

MA
Real User
Top 20
2022-10-04T09:18:54Z
Oct 4, 2022

Our company uses the solution to provide remote access control for our customers who onboard between 100 to 1,000 assets. Use cases can also include bridging active directories, servers, and databases.

Justin Glasscock - PeerSpot reviewer
Consultant
Top 10
2022-08-17T21:27:11Z
Aug 17, 2022

Remote Support allows the help desk and IT administrative personnel to connect to users' computers as well as kiosks, conference room systems, etc. When I left the company, around 20 employees were using the tool. The consulting firm I'm working with now focuses on the BeyondTrust privilege access management applications. Our company takes contracts to install BeyondTrust solutions like Password Safe and Remote Support for client companies.

Rich Longo - PeerSpot reviewer
Real User
Top 5
2022-05-25T09:00:00Z
May 25, 2022

We used it all the time in my previous organization. We don't use these tools here in my current organization. We don't yet have a need for them in this organization. It is a new and young company.

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AS
Real User
2022-01-04T21:37:00Z
Jan 4, 2022

We['ve been using the solution for remote support. The regular use case is regular support for end-users, however, the other value of the platform is the fact that it gives very, very detailed insight capabilities and session recording capabilities. Another interesting use case is for inviting external support by our partners, locally. We are capable of inviting external support. The mobile support is rarely used, yet still in place.

Ali Zeeshan Hasnain - PeerSpot reviewer
Real User
Top 10
2021-09-13T16:38:15Z
Sep 13, 2021

I'm an associate security engineer and we are partners with BeyondTrust.

SP
Real User
2021-06-21T20:40:24Z
Jun 21, 2021

The primary use case of this product is for remote support. Customers will call in with an issue and we connect them with an engineer. Some of our engineers also work remotely. I'm the director in the CTO office and we are customers of BeyondTrust.

RO
Real User
2021-05-24T19:52:35Z
May 24, 2021

It is used for remote support for the service desk. We primarily use it for troubleshooting activities. When users have an issue, they call up the service desk or send an email. One of the technicians uses this solution to remotely access their computer. The technicians can see the screens, take control, do some troubleshooting, share files, and implement fixes.

NP
Real User
2021-05-24T02:38:56Z
May 24, 2021

We're using BeyondTrust Remote Support to create more support lines. One line of support for our employees, and the other for our clients at a bank. We're using this solution to fix problems for our clients and bank employees. I have branches in different cities, like the capital cities in Columbia.

MT
Reseller
2021-01-11T18:08:01Z
Jan 11, 2021

We are a solution provider and this is one of the products that we implement for our customers. It is used for providing secure remote support and allows you to control the support staff. You can see what they were doing on the machines and provides them the ability to work in a secure manner. It is done through a secure connection, where everything is recorded and can be audited.

MB
Real User
2020-11-22T15:44:43Z
Nov 22, 2020

We primarily use the solution for connecting to our customer systems to remediate issues.

Remote Access
What is remote access control? Remote access control refers to the capability of an organization to monitor and control access to a network (home, school, office, etc.) or an individual device at any time from anywhere. Organizations use remote access control to allow authorized users the ability to log in remotely and still have secure access to necessary information within the network using a specifically approved device. Remote access control can include wide area networks (WANs),...
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