2017-12-20T20:01:00Z

What is your primary use case for BMC FootPrints Service Core?


How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

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55 Answers

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Top 5Real User

Our primary use for this product is we effectively use it as a very smart ticketing system. So most companies have the add-on version or the add-on module for change management and also the CMDB (Configuration Management Database). So the CMDB is populated with inventory data, whether it be ECCN (Export Control Classification Number) or other sources. It's a very sophisticated ticketing system.

2019-10-28T06:34:00Z
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Top 20Real User

We use this solution for IT Service Management. These ITIL processes include change level management and incident problem management. We also use this solution for Ipro processes. We perform discovery for configuration management and capacity management for all of our platforms. We also use it for supply and contract management. We have an on-premises deployment.

2019-09-29T07:27:00Z
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Real User

We use the on-prem deployment model of this solution. Our primary use case is for our ticketing system, tracking system, and asset tracking system.

2019-09-03T06:46:00Z
author avatar
Top 20Real User

My company employs this solution as our service desk management system. Our primary use case is the management service desk tickets. The solution tracks any technical issues, problems, and questions. The system provides all of the functionality needed to manage incident, problems, change and configuration management. The Service Catalogue provides end-users with an easy method to request new services.

2019-02-20T11:20:00Z
author avatar
User

We started using FootPrints as our primary tool for Incident and Change Management. Then, we expanded capabilities to fulfill the need for Service Request Management and Service Catalog Management for IT. Eventually, we took the tool to other non-IT departments for streamlining business process that may, or may not, have an IT component.

2017-12-20T20:01:00Z
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