2019-06-12T13:17:00Z

What is your primary use case for BMC Helix Discovery?

Julia Miller - PeerSpot reviewer
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PeerSpot user
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12 Answers

Sam Roberts - PeerSpot reviewer
Real User
Top 10
2023-08-30T12:19:54Z
Aug 30, 2023

Our use cases are service desk and service management.

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RajuM - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-07-12T07:48:07Z
Jul 12, 2023

I'm using it for the customer. I've been looking for BMC Helix Discovery. It's majorly for some kind of customization or development kind of thing that we have to do.

NC
Real User
Top 5
2023-05-17T16:26:00Z
May 17, 2023

We use the solution to check patches for specific machines.

VarunPandey - PeerSpot reviewer
Real User
Top 10
2023-04-25T10:59:00Z
Apr 25, 2023

I sell the product as a part of the pre-sales team in my organization.

Shirish Kamalapurkar - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-02-22T12:06:36Z
Feb 22, 2023

Our company uses the solution as an inventory tool for customers. The solution discovers your infrastructure and lets you know what servers and network devices are on it. It gives you details about applications, hardware, and software such as how they are connected and the dependencies between them.

Shahriyar Atayev - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-01-10T12:11:00Z
Jan 10, 2023

The primary use case of this solution is to discover all devices connected to the network. We use it for computer systems, laptops, printers, switches, IP phones, and servers. We are using it for creating reports about discovered OS versions and installed patches. We connected ADDM with the CMDB of BMC ITSM, and we use this data in BMC asset management. Every week, we create different types of reports about the latest changes and track them. The process is very simple as it is easy to use. The IT security department uses it for troubleshooting security issues.

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SS
Real User
Top 20
2022-11-28T18:07:27Z
Nov 28, 2022

Our company uses the solution to manage flows, automations, and mapping. The solution does not really meet our needs so our usage has dropped to 20% to 30% across ten users.

JR
Real User
Top 20
2022-08-24T13:15:42Z
Aug 24, 2022

BMC Helix Discovery is used extensively for security, software assets, and typical CMDB usage.

CG
Real User
Top 10Leaderboard
2022-04-27T08:20:48Z
Apr 27, 2022

Our primary use case was to discover IT configuration items. The solution can be deployed on-premise and on the cloud with Azure. The last version we used was version 11.

AR
Real User
2021-08-19T00:08:25Z
Aug 19, 2021

I am using the latest version, which is 20. We use the solution to explore the infrastructure, servers and network devices, in respect of the database, services and storage devices and the topology into the devices.

Arben Klaiqi - PeerSpot reviewer
Real User
Top 10
2021-04-01T09:44:51Z
Apr 1, 2021

The solution can be used on event management flows to automate items. It has mapping capabilities to help the organization to see what they have in terms of infrastructure. You're able to see if there's an outage or certain KPIs, and so on. It can do many useful things.

DH
MSP
2019-06-12T13:17:00Z
Jun 12, 2019

BMC Discovery for our customers is a tool that you can put in your data center to discover all the different data center tooling for servers, physical or virtual, storage, etc. Or, BMC offers a cloud-based solution, which can also do the same level detail in your data center. In addition, it now has the features to be able to go and discover things on Azure, AWS, GCloud, etc.

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them. 
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