2018-05-28T09:18:00Z

What is your primary use case for ConnectWise Control?


How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Guest
99 Answers

author avatar
Reseller

The primary use case is to access my devices remotely, since it is simple to use and responds quickly. Four people in my organization will be using this product. We enabled the following extensions: Edit web.config appSettings, edit app.config settings, Guest Session Starter, and Translation Extension Builder. We are primarily using unattended access.

2018-06-11T06:45:00Z
author avatar
Real User

Our primary use for the solution is remote support, as it is simple and pretty easy to use. I have enabled the command prompt extension for Windows. I use both the unattended access functionality and the remote support, but mainly primarily just the unattended access.

2018-06-11T06:45:00Z
author avatar
Consultant

We mostly use the unattended access. We only use the on-demand, remote support solution on occasion but it's good to have on the off chance that we're dealing with a customer who is not under contract with our service. We have just three people that use ConnectWise. We're not using any extensions.

2018-06-11T06:45:00Z
author avatar
Vendor

The primary use case for this solution is remote support. The product is extremely easy to use. I am the only person in my office using it. I have enable all the possible extensions available through ScreenConnect. I use both the unattended access functionality and the remote support functionality.

2018-06-04T11:26:00Z
author avatar
Real User

We are using this product as a Managed Services Provider. Two people in our business use this product. We use both the unattended access functionality and remote support. The console is okay at best. The recent redesign has made it slower and basically worthless.

2018-06-04T11:26:00Z
author avatar
Real User

Connecting with end users, remotely. There is just one user in my business and I have not enabled any extensions. We just downloaded it and I use the client from my desktop.

2018-06-03T09:17:00Z
author avatar
Real User

Connecting to end-user computers, from a customer standpoint. We have two to three people using it. We primarily use remote support. We don't use the unattended access functionality nor do we have extensions installed.

2018-05-28T10:02:00Z
author avatar
Real User

Both my IT guy and I use it to be able to access any computer remotely. Only the two of us have access to it. We mostly use the remote support.

2018-05-28T10:00:00Z
author avatar
Real User

Remote access to end-points. We don't use the unattended access functionality. We've had two people using it. We did not enable extensions.

2018-05-28T09:18:00Z
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