How do you or your organization use this solution?
Please share with us so that your peers can learn from your experiences.
We went full remote after COVID, so all of our employees are off-premises. We use it primarily as a remote deployment, remote connectivity tool for doing troubleshooting with our clients.
As a company, our clients are sometimes up to 6,000 kilometers away from us. We have customers across the African continent and within South Africa as well. We monitor and provide support services and implementation services to all of our clients and monitor what is happening in their environment. If a client has got an issue, within seconds, we can be onsite virtually to support them.
We have some support contracts with a few companies. We use it for ticketing, for raising issues, or for the escalation of issues that fall off. We also have some third-party software for antivirus capabilities, like Bitdefender, that help us protect our platforms.
The primary use case is to access my devices remotely, since it is simple to use and responds quickly. Four people in my organization will be using this product. We enabled the following extensions: Edit web.config appSettings, edit app.config settings, Guest Session Starter, and Translation Extension Builder. We are primarily using unattended access.
Our primary use for the solution is remote support, as it is simple and pretty easy to use. I have enabled the command prompt extension for Windows. I use both the unattended access functionality and the remote support, but mainly primarily just the unattended access.
We mostly use the unattended access. We only use the on-demand, remote support solution on occasion but it's good to have on the off chance that we're dealing with a customer who is not under contract with our service. We have just three people that use ConnectWise. We're not using any extensions.
The primary use case for this solution is remote support. The product is extremely easy to use. I am the only person in my office using it. I have enable all the possible extensions available through ScreenConnect. I use both the unattended access functionality and the remote support functionality.
We are using this product as a Managed Services Provider. Two people in our business use this product. We use both the unattended access functionality and remote support. The console is okay at best. The recent redesign has made it slower and basically worthless.
Connecting with end users, remotely. There is just one user in my business and I have not enabled any extensions. We just downloaded it and I use the client from my desktop.
Connecting to end-user computers, from a customer standpoint. We have two to three people using it. We primarily use remote support. We don't use the unattended access functionality nor do we have extensions installed.
Both my IT guy and I use it to be able to access any computer remotely. Only the two of us have access to it. We mostly use the remote support.
Remote access to end-points. We don't use the unattended access functionality. We've had two people using it. We did not enable extensions.
We all know it's really hard to get good pricing and cost information.
Please share what you can so you can help your peers.